Quivr

Quivr is a comprehensive AI-driven platform engineered to revolutionize customer support operations. It empowers businesses by automating responses, providing deep customer analytics, and ensuring a consistent brand voice across all interactions. By integrating seamlessly with existing knowledge sources, Quivr equips support teams with the tools they need to resolve issues faster, reduce costs, and turn customer service from a cost center into a powerful business driver. The platform is designed for easy implementation, allowing teams to get started in minutes and immediately see improvements in key metrics like First Contact Resolution (FCR) and Customer Satisfaction (CSAT).

How to use Quivr

Getting started with Quivr is a straightforward process designed for rapid deployment:

1. Sign Up & Installation: Begin by signing up for a free trial or a suitable plan on the Quivr website. The platform boasts a 'plug & play' 1-click installation, enabling you to get set up in under two minutes.
2. Integrate Knowledge Sources: Connect Quivr to your existing knowledge bases. It supports integrations with various platforms like Zendesk, Google Drive, SharePoint, and Dropbox, allowing the AI to access your company's information to provide accurate answers.
3. Configure Automation Rules: Set up business rules for automatic ticket categorization and resolution. Define the conditions under which Quivr can confidently respond to clients without human intervention.
4. Empower Your Team: Your support agents can now use Quivr's AI suggestions to answer tickets more quickly and accurately. The AI acts as a co-pilot, providing instant, context-aware drafts.
5. Monitor & Optimize: Utilize the advanced analytics dashboard to track performance, gather insights on customer sentiment, identify trends, and monitor key metrics. Use this data to continuously refine your support strategy.

Core Features of Quivr

• Auto-Resolution: Automatically responds to customer queries when it has a high confidence level, resolving common issues instantly and reducing agent workload.
• AI Suggestions: Provides real-time, context-aware response suggestions to support agents, speeding up manual replies and ensuring accuracy.
• Automatic Categorization: Intelligently categorizes incoming tickets based on their content and predefined business rules, streamlining ticket routing and management.
• Advanced Customer Analytics: Gathers deep insights from customer interactions, including sentiment analysis, ticket categorization trends, and anomaly detection to inform business decisions.
• Knowledge Base Integration: Seamlessly connects with external information sources like Zendesk Guides, Google Drive, and SharePoint to ensure answers are always up-to-date and drawn from official documentation.
• Unified Brand Voice: Helps maintain a consistent communication style across the entire support team, reinforcing your brand identity in every customer interaction.
• API Integration: Offers robust API access to integrate Quivr's capabilities with your custom back-office systems and other third-party applications.
• Security & Compliance: Adheres to high security standards, being SOC2 and GDPR compliant, with options for on-premise deployment for enterprise clients.

Use Cases for Quivr

Quivr is ideal for businesses looking to enhance their customer support efficiency. Common use cases include:

• Automating FAQ Responses: Instantly answer repetitive questions, deflecting a significant portion of ticket volume.
• Reducing Escalation Rates: By empowering front-line agents with accurate information and automating simple queries, Quivr minimizes the need to escalate issues to senior staff.
• Improving First Contact Resolution (FCR): Equip agents with the right information from the start to resolve issues in a single interaction.
• Scaling Support Operations: Handle a growing volume of customer inquiries without proportionally increasing headcount.
• Analyzing Customer Feedback: Use sentiment analysis to gauge customer satisfaction at scale and identify areas for product or service improvement.

Advantages of Quivr

Opting for Quivr provides several key advantages:

• Increased Productivity: Automates repetitive tasks, allowing your support team to focus on high-value, complex customer issues.
• Cost Savings: Reduces operational costs by improving FCR, lowering ticket volume, and minimizing escalations.
• Data-Driven Strategy: Turns customer support data into actionable business intelligence.
• Enhanced Customer Experience: Delivers faster, more accurate, and consistent support, leading to higher CSAT scores.
• Rapid Implementation: Get up and running quickly with a simple, user-friendly setup process.
• Transparent & Flexible Pricing: The pay-as-you-use model and a free starter plan make it accessible for businesses of all sizes.

Pricing and Plans

Quivr offers a flexible pricing structure to suit different business needs:

• Starter Plan: $0/month. Includes unlimited users, 50 AI credits per month, AI suggestions, knowledge base integration, and API access. Ideal for small teams getting started.
• Pro Plan: $1200/year. Includes everything in Starter, plus 500 AI credits per month, Auto-Resolution, Advanced Analytics (Sentiment Analysis, Ticket Categorisation), and enhanced integrations. Perfect for growing businesses.
• Enterprise Plan: Custom pricing. Tailored for large organizations, this plan includes volume discounts on credits, on-premise deployment, advanced security reports (SOC2 Type II), and a dedicated success partner.
• Additional Credits: Extra credits can be purchased at $10 per 100 credits to ensure uninterrupted service.