Vocads

Vocads is a powerful no-code platform designed to revolutionize customer interaction through advanced AI Voice Agents. It addresses the common weaknesses of traditional call centers and text-based chatbots, such as high operational costs, agent burnout from repetitive tasks, and customer frustration from slow service. By leveraging conversational AI, Vocads enables businesses to create and deploy sophisticated, human-like voice agents effortlessly, enhancing efficiency and customer satisfaction.

The platform allows for the creation of agents that can handle both inbound and outbound calls, as well as interact with users on websites. These AI agents are available 24/7, providing consistent and immediate responses to customer inquiries. This not only improves the customer experience by eliminating wait times but also frees up human agents to focus on more complex and high-value issues, boosting their productivity by up to 52%. Vocads is built to be sovereign and GDPR-compliant, ensuring data privacy and security.

How to use Vocads

Getting started with Vocads is a straightforward, four-step process designed for speed and simplicity:

1. Create: Use the intuitive 'Genius Agent' creation wizard to build your personalized AI Voice Agent in as little as 30 seconds. No coding knowledge is required.
2. Plug: Easily connect your agent to any knowledge base, CRM, or database. This allows the agent to access relevant information and provide accurate, context-aware answers to customer inquiries.
3. Deploy: Seamlessly deploy your AI Voice Agent across multiple channels. You can integrate it into your existing phone system to handle calls or embed it as a voice widget on any page of your website.
4. Analyze: Gain immediate insights from customer interactions. The platform generates real-time reports, actionable summaries, and recommendations, enabling data-driven decision-making to continuously improve your service.

Core Features of Vocads

• No-Code Platform: An intuitive interface that allows anyone to build and manage AI voice agents without writing a single line of code.
• Multichannel Deployment: Deploy agents on both phone lines (inbound/outbound) and websites for a consistent customer experience.
• Multilingual Support: Conduct conversations in over 12 languages, allowing you to serve a global customer base.
• Seamless Integration: Connect with your existing CRMs, databases, and other third-party solutions to create a powerful, integrated ecosystem.
• Real-time Analytics: Access dashboards with instant analysis, transcripts, and actionable recommendations from every conversation.
• Customizable Voice & Landing Pages: Choose from a selection of basic and premium voices, and build responsive landing pages for your voice campaigns.
• GDPR Compliance & Sovereignty: A secure infrastructure that ensures your data is handled in compliance with privacy regulations.

Use Cases for Vocads

Vocads is versatile and can be adapted to numerous industries and functions:

• Customer Support Automation: Create an AI-powered FAQ agent to provide 24/7 answers to common questions, reducing the load on human support teams.
• AI-Powered Surveys: Build engaging voice surveys that collect richer, more nuanced data compared to traditional text-based forms. Ideal for market research, customer feedback, and employee engagement.
• Appointment Booking: Deploy an agent that can schedule, confirm, or reschedule appointments via phone calls or a website interface, streamlining operations for healthcare, hospitality, and service industries.
• Lead Qualification: Automate the initial stages of the sales process by using a voice agent to qualify leads through outbound or inbound calls.
• Industry-Specific Solutions: Tailored applications for sectors like Transport (traveler information), Insurance (claims processing), Healthcare (patient intake), and HR (employee feedback).

Advantages of Vocads

Integrating Vocads into your workflow offers significant benefits:

• Drastic Cost Reduction: Automating routine inquiries can reduce call-related costs by up to 5 times compared to a traditional call center.
• Enhanced Agent Efficiency: By automating repetitive tasks, human agents can focus on strategic, complex problems, boosting productivity and job satisfaction.
• Superior Customer Experience: Offer instant, 24/7 support with natural-sounding voice conversations, which customers find more convenient and engaging.
• Rich Data Insights: Voice interactions provide a wealth of data, including tone and sentiment, offering a deeper understanding of customer needs and preferences.
• Speed and Agility: Deploy a fully personalized AI agent in seconds, allowing you to adapt quickly to changing business needs.

Pricing and Plans

Vocads offers a flexible pricing structure to suit different needs, primarily split between AI Agent and Survey functionalities.

• Free Trial: A 14-day free trial is available. For AI Agents, it includes 15 minutes of interaction. For Surveys, it includes 100 responses and 3 surveys. This plan is great for testing the platform's capabilities.
• Pay As You Go (AI Agent): Starting from €5 for 60 minutes of interaction. This plan includes both web and phone channels, multilingual support, and a free phone number for the first month.
• Starter (Survey): Priced at €99/month (or €950/year for a 20% discount). It includes 1,200 responses per year and unlimited surveys.
• Enterprise: A custom plan for businesses with larger-scale needs. It offers a custom number of responses/minutes, multiple workspaces, premium voices, dedicated team support, and advanced analytics. Contact sales for a quote.