Airkit.ai

Airkit.ai, now part of Salesforce following its acquisition, is a revolutionary platform that empowers eCommerce businesses to build and deploy code-free, autonomous AI agents. Powered by GPT-4, these agents are designed to go far beyond traditional FAQ chatbots by providing instant, accurate, and complete resolutions to customer inquiries. The platform guarantees to resolve over 90% of customer questions around the clock, dramatically improving customer satisfaction and operational efficiency.

Unlike legacy systems that focus on deflecting customers to help pages, Airkit.ai's agents engage in empathetic, human-like conversations to solve problems directly. They handle a wide range of tasks, from tracking orders and processing returns to answering complex product questions. This focus on resolution rather than deflection marks a significant shift in automated customer service, allowing businesses to scale their support capabilities without scaling their teams.

How to use Airkit.ai

Getting started with Airkit.ai is a streamlined, no-code process designed for rapid deployment. The setup typically takes only a few hours with guidance from Airkit.ai's experts.

1. Connect Data Sources: Begin by integrating Airkit.ai with your existing tech stack. The platform offers 1-click integrations for popular eCommerce platforms, CRMs (like Salesforce), helpdesks, and order management systems.
2. Define Business Logic: Configure the AI agents by documenting your current business policies, rules for returns, promotional details, and other operational processes. The AI uses this information to provide accurate and consistent answers.
3. Deploy Across Channels: Activate your AI agents across various customer touchpoints, including web chat, mobile, voice, and email, to provide a consistent experience everywhere.
4. Supervise and Optimize: Use the 'Supervisor' view to monitor agent performance in real-time. You can refine their understanding of dynamic business policies, seasonal promotions, and more to continuously improve their effectiveness.
5. Choose an Operating Mode: Select between 'Auto-Pilot' for fully autonomous issue resolution or 'Co-Pilot' mode, where the AI assists human agents by providing summaries, proposing next steps, and drafting replies for approval.

Core Features of Airkit.ai

• Autonomous AI Agents: GPT-4 powered agents that understand intent, manage context, and take action to resolve complex customer issues.
• No-Code Platform: Build and deploy sophisticated AI agents without writing a single line of code, making it accessible for non-technical users.
• Seamless Integrations: A growing library of 1-click integrations with essential eCommerce tools like Shopify, Magento, Zendesk, Salesforce, and more.
• Multi-Channel Support: Engage with customers on their preferred channel, whether it's web chat, SMS, voice, or email, ensuring 24/7/365 availability.
• Proactive Service: The system can identify potential customer issues, such as a shipping delay, and proactively start a conversation to resolve it before the customer even reaches out.
• Dual Operating Modes: Offers both a fully autonomous 'Auto-Pilot' mode and an agent-assist 'Co-Pilot' mode to augment and empower your human support team.
• Hyper-Personalization: Leverages customer data from integrated systems to create highly personalized and relevant conversational experiences that boost loyalty and sales.
• Trusted AI with Guardrails: Designed with built-in safeguards, industry compliance standards, and multi-factor authentication to ensure data privacy and security.

Use Cases for Airkit.ai

Airkit.ai is ideal for any eCommerce brand looking to elevate its customer experience and streamline support operations.

• Order Management Automation: Instantly answer 'Where is my order?' (WISMO) questions, provide tracking updates, and handle inquiries about order modifications or issues.
• Returns & Exchanges: Guide customers through the entire return and exchange process, from initiating a request to providing shipping labels and status updates.
• Product Support & Information: Act as a product expert, answering detailed questions about product features, specifications, compatibility, and usage.
• Proactive Issue Resolution: Automatically contact customers about potential order delays or out-of-stock items, offering solutions like alternative products or discounts.
• Agent Augmentation: In Co-Pilot mode, assist human agents by handling repetitive tasks, gathering customer information, and suggesting responses, reducing agent burnout and resolution time.

Advantages of Airkit.ai

Airkit.ai offers a significant competitive edge for eCommerce businesses.

• Drastically Reduced Costs: Automating over 90% of inquiries significantly lowers the cost per interaction and reduces the need for a large support team.
• Enhanced Customer Satisfaction: Instant, 24/7, and accurate resolutions lead to happier, more loyal customers.
• Increased Efficiency: Frees up human agents to focus on high-value, complex customer issues that require a human touch.
• Rapid Deployment: Go live in hours, not months, thanks to the no-code platform and guided onboarding.
• Scalability: Effortlessly handle fluctuations in customer service volume during peak seasons like Black Friday without hiring temporary staff.
• Data-Driven Personalization: Create tailored experiences that can increase conversion rates and average order value.

Pricing and Plans

Airkit.ai's pricing is customized based on the specific needs, scale, and integration requirements of each business. As an enterprise-grade solution, it does not offer standard tiered pricing on its website. To get a detailed quote, prospective customers are encouraged to book a demo with the Airkit.ai team to discuss their use case and receive a personalized plan.