Brandwise

Brandwise is a comprehensive AI-powered social engagement platform designed for modern brands and marketing teams. It serves as a centralized hub to manage all social media interactions, moderate comments, and drive sales through smarter engagement. By unifying conversations from Facebook, Instagram, and TikTok, Brandwise eliminates the need to switch between multiple apps, streamlining your workflow and boosting team productivity. The platform is trusted by hundreds of global brands to protect their online reputation and enhance customer relationships.

The core of Brandwise is its intelligent automation. It provides 24/7 real-time moderation for both organic posts and paid ads, automatically hiding spam, trolls, and negative comments that could harm your brand image and waste your ad spend. This proactive protection ensures a positive environment for your audience and maximizes your Return on Ad Spend (ROAS). Furthermore, its AI is trained on your specific brand information, products, and services, allowing it to generate consistently accurate, human-like replies that perfectly match your brand's unique tone of voice. The system continuously learns and improves with every interaction, becoming an even more valuable asset over time.

How to use Brandwise

Getting started with Brandwise is a straightforward process designed for immediate impact:

1. Sign Up and Connect: Begin with a 7-day free trial. Connect your Facebook, Instagram, and TikTok business accounts to the platform in a few simple clicks.
2. Train the AI: Provide Brandwise with custom information about your brand. This includes details about your products, services, brand voice guidelines, and answers to frequently asked questions. The more information you provide, the more accurate the AI replies will be.
3. Configure Moderation: Set up automated moderation rules. Create a keyword blacklist to automatically hide comments containing specific words or phrases you want to avoid.
4. Manage Conversations: Use the unified Social Inbox to view, manage, and respond to all comments, DMs, and mentions from one central location. The Post Viewer allows you to see the full context of a conversation without leaving the dashboard.
5. Leverage AI Assistance: Use the AI-generated reply suggestions to respond to customers quickly and consistently. Perform bulk actions to manage multiple comments simultaneously.
6. Analyze and Optimize: Utilize the Obie AI assistant to analyze comment trends, identify common customer concerns, and uncover insights to improve your marketing strategies and operations. Monitor performance with in-depth analytics on your social pages and team members.

Core Features of Brandwise

• Unified Social Inbox: Manage comments, mentions, and DMs from Facebook, Instagram, and TikTok in one consolidated dashboard.
• AI Comment Moderation: Automatically hides negative comments, spam, and troll posts in real-time, 24/7, across both organic content and ads.
• AI-Generated Replies: Creates context-aware, human-like responses trained on your brand's specific data, ensuring a consistent and accurate tone.
• Obie AI Assistant: Analyzes thousands of comments to provide actionable insights, identify FAQs, and highlight customer sentiment and concerns.
• In-depth Analytics: Track key metrics across all social pages and monitor individual team member performance for better accountability and optimization.
• 2-way Translation: Automatically translates incoming comments and your replies into any language, breaking down communication barriers with a global audience.
• Keyword Blacklist: Create custom lists of words and phrases to automatically hide from your posts, maintaining a clean and positive comment section.
• Unlimited Team Members: All pricing plans include unlimited team members, fostering collaboration without extra costs.
• Smart Labels & Automations: Organize conversations with smart labels and set up automation rules to streamline repetitive tasks and workflows.

Use Cases for Brandwise

Brandwise is ideal for a wide range of users:

• E-commerce Brands: Manage high comment volume on product ads, answer pre-sale questions instantly, and protect ad campaigns from negative engagement to drive more conversions.
• Marketing Agencies: Efficiently manage multiple client social media accounts from a single platform, ensuring consistent brand voice and providing detailed performance reports.
• Large Enterprises: Scale customer support on social media, protect brand reputation across global markets, and gather valuable, unsolicited feedback directly from customers.
• Creators and Influencers: Filter out spam and hateful comments automatically, allowing for more meaningful engagement with their community.

Advantages of Brandwise

The primary advantage of Brandwise is its ability to transform social media management from a reactive, time-consuming task into a proactive, revenue-generating operation. It saves countless hours by automating moderation and responses, boosts ROAS by cleaning up ad comments, and provides invaluable data-driven insights that can inform broader business strategy. By centralizing all interactions and empowering teams with powerful AI tools, Brandwise helps brands build stronger customer relationships at scale.

Pricing and Plans

Brandwise offers simple, transparent pricing with every feature included in every plan. The plans are differentiated by AI credit usage, which is tied to the volume of social comments you manage. All plans include a 7-day free trial.

• Start: $49/month for 4,000 AI monthly credits. Best for personal use or small brands.
• Pro: $99/month for 8,000 AI monthly credits. Recommended for small teams.
• Scale: $179/month for 16,000 AI monthly credits. Ideal for mid-sized teams.
• Enterprise: $269/month for 24,000 AI monthly credits. Suited for large teams and high-volume brands.

Yearly billing options are available, offering a discount equivalent to two months free. Custom plans can also be built by contacting their sales team.