Clearstep

Clearstep is a pioneering AI healthcare solutions provider dedicated to transforming the patient experience. Its core offering, the Smart Care Routing™ platform, utilizes clinically validated, conversational AI to guide patients through their healthcare journeys, from initial symptom checking to scheduling the right care. Designed for health systems, hospitals, payors, and other healthcare entities, Clearstep aims to solve critical challenges like staff shortages, operational bottlenecks, and patient leakage by creating a seamless and intelligent 'digital front door'.

The platform's AI health chatbots are integrated into a provider's website, mobile apps, patient portals, and even call centers. This allows patients 24/7 access to self-service tools, improving engagement and satisfaction. By automating routine inquiries and accurately triaging patients based on their symptoms, Clearstep frees up clinical and administrative staff to focus on more complex, high-value tasks, ultimately enhancing care quality and increasing revenue.

How to use Clearstep

For healthcare organizations, implementing Clearstep begins with a consultation and demo to understand specific needs. The process involves:

1. Integration: Clearstep's team works with the organization to integrate its platform via APIs into existing systems, such as Electronic Health Records (EHRs like Epic, Cerner), CRM systems, and scheduling software.
2. Configuration: The workflows, clinical protocols, and routing logic are configured to match the organization's specific services, locations, and capacity rules.
3. Deployment: The Clearstep AI assistant (chatbot) is deployed on the organization's digital channels (website, patient portal, etc.).
4. Patient Interaction: Patients visit the provider's website or app and interact with the AI assistant. They can check their symptoms, answer a series of dynamic questions, and receive a recommendation for the appropriate level of care (e.g., virtual visit, urgent care, emergency room).
5. Action: Based on the triage results, patients can directly schedule an appointment, receive self-care advice, or be guided to the nearest appropriate facility, streamlining the entire access process.

Core Features of Clearstep

• Smart Access Suite (Virtual Triage & Care Navigation): An AI-powered symptom checker that allows patients to self-triage. It uses clinically validated algorithms to assess over 500 symptoms and guide patients to the correct care venue. The patient engagement chatbot automates requests and streamlines the intake process.
• Capacity Optimization Suite: An AI-driven system for optimizing healthcare scheduling. It provides real-time analytics and configurable workflows to manage appointment capacity dynamically, fill open slots with high-acuity cases, and deflect unnecessary calls.
• Seamless API Integrations: Offers plug-and-play integrations with major EHRs (Epic, Cerner, Athena Health), CRMs (Salesforce), and facility management systems, ensuring a connected and efficient workflow.
• Clinical Validation & Safety: The AI algorithms are curated with over 20,000 hours of provider time and are based on established clinical protocols (e.g., Dr. Barton Schmitt’s nurse triage protocols) to ensure accuracy and patient safety.
• Analytics and Insights: Provides valuable data on patient behavior, symptom trends, and system performance, enabling data-driven strategic decisions to improve services and patient retention.

Use Cases for Clearstep

Clearstep is utilized by a wide range of healthcare organizations:

• Health Systems & Hospitals: To create a 'digital front door', manage patient flow, reduce emergency department overcrowding, and mitigate staff burnout in call centers and clinical teams.
• Health Plans & Payors: To guide members to in-network, cost-effective care options, reducing unnecessary high-cost claims and improving member satisfaction.
• Medical Groups & Retail Pharmacies: To improve patient acquisition and retention by offering convenient, 24/7 self-service access to triage and appointment scheduling.
• Digital Health Companies: To enhance their platforms with a robust, clinically sound triage and navigation engine, improving their overall user experience and value proposition.

Advantages of Clearstep

Clearstep provides a competitive edge through several key advantages:

• Improved Operational Efficiency: Automates patient intake and scheduling, reducing the workload on staff and saving time and costs.
• Enhanced Patient Access & Experience: Offers 24/7, convenient self-service, leading to higher patient satisfaction, retention, and reduced patient leakage.
• Increased Revenue: Optimizes scheduling to fill high-RVU (Relative Value Unit) appointment slots and routes patients effectively to appropriate care sites.
• Reduced Clinician Burnout: Deflects routine calls and administrative tasks, allowing clinical staff to focus on patient care.
• Data-Driven Strategy: Delivers actionable insights into patient needs and operational bottlenecks, helping organizations adapt and grow.

Pricing and Plans

Clearstep's pricing is tailored to the specific needs and scale of each healthcare organization. As an enterprise-level B2B solution, it does not offer public pricing tiers. Interested parties are encouraged to schedule a demo through the official website to receive a custom quote and learn more about the solution suites that best fit their requirements.