Vital

Vital is a revolutionary patient experience technology platform that leverages advanced AI and large language models (LLMs) to transform the healthcare journey for patients, families, and providers. Founded by Mint.com creator Aaron Patzer and Emergency Physician Dr. Justin Schrager, Vital's mission is to create a more personalized, clear, and calming experience within complex healthcare environments. The platform is trusted by over 100 hospitals and 50 health systems, serving millions of patients annually.

By integrating seamlessly with existing Electronic Health Record (EHR) systems, Vital provides a simple, intuitive interface that requires no downloads or registrations for patients. It aims to reduce patient anxiety, improve communication, and free up clinical staff from repetitive inquiries, allowing them to focus on more meaningful patient interactions. The platform has demonstrated proven results, including significantly higher patient usage rates compared to traditional EHR portals, improved patient satisfaction scores (HCAHPS, NPS), and a substantial return on investment for hospitals.

How to use Vital

For healthcare systems, implementation begins with integrating Vital into their existing infrastructure. The platform is designed for universal EHR integration, supporting systems like Epic, Cerner, and Allscripts through FHIR, HL7, or ADT feeds. Once integrated, the system is deployed across specific care settings such as the Emergency Department, Inpatient units, or Urgent Care centers.

For patients, the process is incredibly simple. Upon arrival or admission, they receive a link via text message. Clicking the link opens a secure, web-based portal on their smartphone. There is no need to download an app or create an account. Inside the portal, patients and their families can view real-time updates on their care status, see wait times, understand their treatment plan, learn about their medical team, and access educational content. The AI-powered features translate complex medical jargon into easy-to-understand language, making the entire experience more transparent and less stressful.

Core Features of Vital

• AI-Powered Patient Communication: Uses advanced AI and LLMs to provide personalized, clear, and empathetic updates to patients and families.
• Medical Jargon Translator: An AI-driven feature that transforms complex medical terminology and radiology reports into simple, accurate content that patients can easily understand.
• Real-Time Updates & Wait Time Transparency: Keeps patients informed about their care progress, lab results, and expected wait times, reducing anxiety and uncertainty.
• Seamless EHR Integration: Offers universal integration with major EHR systems (Epic, Cerner, Allscripts) using standard protocols like FHIR and HL7, ensuring smooth data flow.
• No-Download, No-Registration Access: Patients access the platform via a simple web link sent to their phone, eliminating barriers to adoption.
• Enterprise-Grade Security: Maintains the highest security standards with HITRUST and SOC2 certifications and full HIPAA compliance to protect patient data.
• AI-Powered Video Education: Delivers personalized video content to educate patients about their conditions and care plans.
• Advanced Healthcare Analytics: Leverages billions of data points to power a simple patient interface and provide valuable insights to healthcare providers for improving care delivery.

Use Cases for Vital

Emergency Department: In high-stress, often crowded emergency rooms, Vital keeps patients and their families informed during long waits. It provides clarity on the care process, manages expectations, and has been shown to significantly improve patient satisfaction scores and calm the waiting room environment.

Inpatient Stays: For admitted patients, Vital serves as a central hub for communication and coordination. It streamlines interactions between the patient, family, and care team, provides updates on daily schedules, and offers educational resources, empowering patients in their own care journey.

Urgent Care Centers: Vital is tailored for the fast-paced workflow of urgent care facilities. It improves patient flow, enhances communication, and helps improve network retention by providing a superior, modern patient experience.

Advantages of Vital

Improved Patient Experience: Dramatically increases patient satisfaction by providing control, clarity, and predictability. Patient usage is over 63%, far exceeding typical EHR portal engagement.

Enhanced Operational Efficiency: Reduces the workload on clinical staff by automating updates and answering common patient questions, allowing them to focus on critical care tasks.

Measurable ROI: Hospitals report a greater than 10x return on investment through increased patient loyalty, more specialist follow-ups, and improved operational metrics.

Clinically-Led Innovation: Co-founded and led by medical professionals, ensuring the technology is practical, safe, and genuinely addresses the needs of both patients and providers.

High Security and Compliance: With HITRUST and SOC2 certifications, Vital provides peace of mind that sensitive patient data is secure and handled in compliance with HIPAA regulations.

Pricing and Plans

Vital is an enterprise-level solution designed for hospitals and health systems. Pricing is customized based on the size of the organization, the specific products implemented (e.g., Emergency, Inpatient), and the scale of deployment. To get detailed pricing information, interested healthcare organizations are encouraged to contact the Vital team to schedule a demo and receive a custom quote.