Collectly

Collectly is a comprehensive, all-in-one platform engineered to transform the patient financial experience within the healthcare industry. It addresses the critical challenges of modern medical billing by accelerating cash flow, improving patient satisfaction, and streamlining operations for practices, hospitals, and RCM companies. By integrating seamlessly with any existing Electronic Health Record (EHR) or Practice Management (PM) system, Collectly provides a unified solution without disrupting established workflows.

At the heart of Collectly's innovation is Billie, a sophisticated AI agent designed to function as a 24/7 billing expert. Billie communicates with patients via voice, text, and chat to instantly answer questions, resolve billing disputes, process payments, and update insurance information. This automation frees up administrative staff from repetitive tasks, allowing them to focus on more complex issues, ultimately reducing operational costs and improving overall efficiency.

How to use Collectly

1. Request a Demo: The initial step is to schedule a demonstration with a Collectly Revenue Cycle Expert. This consultation helps in understanding the specific needs of your practice or organization and how Collectly's suite can be tailored to meet them.

2. Seamless Integration: Collectly's team works with you to integrate the platform with your current EHR/PM system. The platform is agnostic, meaning it can connect with both web/cloud-based and on-premises software.

3. Configure Workflows: Customize your patient financial journey. Set up automated workflows for digital check-ins, post-service billing, statement delivery (via email, text, and direct mail), and payment reminders.

4. Deploy Billie AI: Activate the Billie AI agent to manage inbound patient communications. Billie is trained on vast amounts of billing data and can be customized to handle scenarios specific to your organization, providing support in over 250 languages.

5. Monitor and Optimize: Utilize the central dashboard to track key performance indicators (KPIs) such as collection rates, days to collect, and patient satisfaction. Use these insights to continuously refine your revenue cycle strategy.

Core Features of Collectly

• Billie AI Agent: A 24/7 AI-powered agent that handles patient billing inquiries, resolves disputes, takes payments, and updates patient information across voice, text, and chat in multiple languages.
• All-in-One RCM Suite: A comprehensive solution that includes a virtual mobile check-in experience, in-person POS terminals for modern payments, and fully automated post-service billing workflows.
• EHR/PM Agnostic Integration: Guarantees bi-directional integration with any existing Electronic Health Record or Practice Management system, ensuring real-time data synchronization.
• Automated Billing & Collections: Automates the entire patient A/R process, from sending digital statements with integrated payment options to managing the collections process with third-party agencies.
• Enhanced Patient Engagement: Offers a transparent and convenient financial experience with digital statements, self-service payment plans, and secure, HIPAA-compliant patient messaging.
• Flexible Payment Solutions: Supports modern payment methods, including Card on File with batch autocharge and smart AutoPay policies to accelerate cash flow.
• Enterprise-Grade Security & Compliance: Adheres to the highest standards with HITRUST i1, SOC 2, and HIPAA certifications, ensuring all patient data is protected.

Use Cases for Collectly

Medical Groups & Private Practices: Automate patient collections to reduce administrative burden, shorten the payment cycle from months to days, and improve the overall patient experience, leading to better reviews and retention.

Hospitals & Health Systems: Manage complex, high-volume billing operations by deploying the Billie AI agent to handle patient inquiries around the clock, which accelerates cash flow and reduces the cost to collect.

Revenue Cycle Management (RCM) Companies: Enhance service offerings to clients with a powerful, automated patient billing and engagement platform. Improve collection rates and operational efficiency for the practices you manage.

Dental Practices: Simplify billing, offer flexible online payment plans, and reduce the time staff spend on phone calls, allowing them to focus more on patient care and practice growth.

Advantages of Collectly

• Accelerated Cash Flow: Proven to increase patient payments by 75-300% and reduce the average days to collect to just 12.6 days.
• Operational Efficiency: Frees up to 85% of staff time previously spent on routine billing inquiries, allowing them to focus on high-value tasks.
• Improved Patient Satisfaction: Achieves a 95% patient satisfaction rate by providing a clear, convenient, and user-friendly financial experience.
• Seamless Implementation: Works with your existing software, eliminating the need for costly and disruptive system migrations.
• Scalable AI Support: The Billie AI agent provides unlimited, scalable support without the need to increase headcount, handling fluctuations in patient inquiry volume effortlessly.

Pricing and Plans

Collectly utilizes a custom pricing model tailored to the specific needs of each healthcare organization. Pricing is determined based on factors such as practice size, patient volume, the number of providers, and the specific features or modules required. To receive a detailed quote, interested parties are encouraged to book a demo and speak with a Revenue Cycle Expert.