Scribe

Scribe is a leading AI-powered workflow platform designed to streamline documentation and knowledge sharing within organizations. It automates the creation of step-by-step guides by observing user actions across any web, desktop, or mobile application, eliminating the need for manual screenshots and written instructions. With Scribe, teams can quickly capture complex processes, customize them with rich media and branding, and share them effortlessly across various platforms, ensuring consistent execution and reducing training time.

How to use Scribe

Using Scribe is straightforward. First, install the Scribe browser extension (Chrome or Edge) or the desktop application (Windows or Mac). Once installed, activate Scribe and perform the workflow you wish to document. Scribe automatically captures each step, including screenshots and text descriptions. After capturing, you can edit the guide, add AI-generated titles and descriptions, incorporate company branding, redact sensitive information, and organize multiple guides into comprehensive "Pages." Finally, share your guide via a link, email, embed it in wikis or knowledge bases, or export it as a PDF, HTML, or Markdown file.

Core Features of Scribe

• Auto-capture Workflows: Instantly records any web, desktop, or mobile process into a step-by-step guide.
• AI-Powered Optimization: Generates titles and descriptions, and provides AI-powered suggestions to improve workflows.
• Customization & Editing: Allows users to add company branding, create GIFs, format text, add tips/alerts, and edit screenshots.
• Sensitive Data Redaction: Offers automatic Smart Blur, manual redaction, and admin-enforced redaction for sensitive information like PII and PHI.
• Multi-format Sharing: Guides can be shared via link, email, embedded, or exported to PDF, HTML, and Markdown, including direct integration with Confluence.
• Performance Insights: Provides detailed analytics on guide views, completions, viewer engagement, and feedback to ensure content relevance.
• Pages for Comprehensive Documentation: Organizes multiple guides, text, videos, and links into single, beautiful process documents.
• Scribe Sidekick: Enables on-demand access to how-to guides for employees and clients, reducing repetitive questions.
• Enterprise-Grade Security & Compliance: Meets SOC 2 Type II, HIPAA, and CCPA standards, with features like SSO, data governance, and central user management.

Use Cases for Scribe

Scribe is versatile and can be applied across numerous business functions. It's ideal for onboarding new hires by providing clear, interactive training materials. Operations teams use it to create and standardize Standard Operating Procedures (SOPs) and compliance documentation. Customer support teams leverage Scribe to build comprehensive help guides and answer common customer questions efficiently. It also assists in implementing new software, training colleagues on new tools, and preserving institutional knowledge by documenting best practices across the organization.

Advantages of Scribe

Scribe offers significant advantages in productivity and knowledge management. Users report saving an average of 41.6 hours per month, a 50% reduction in new hire training time, and a 90% decrease in documentation creation time. Its automated capture ensures accuracy and consistency, leading to 98% procedure compliance. The ability to easily share and update guides means knowledge is always current and accessible. Furthermore, Scribe's enterprise-grade security and compliance features make it a trusted solution for large organizations, enabling them to scale workflows efficiently while protecting sensitive data.

Pricing and Plans

Scribe offers several plans to suit different needs, with annual billing providing a 20% saving:

• Basic (Free): Includes web app compatibility, quick customization, and shareable links/embeds.
• Pro Personal ($23 user/month, billed annually): Designed for solo consultants, it includes all Basic features plus compatibility with web, mobile, and desktop apps, company branding, screenshot editing/redaction, and export options (PDF, HTML, Markdown).
• Pro Team ($59/month for 5 users, $12 per additional user, billed annually): Ideal for teams of 3+, includes all Pro Personal features plus team collaboration with comments.
• Enterprise (Custom Pricing): Offers advanced security, compliance, and multi-team management. Features include auto-redaction of PII & PHI, SSO for authentication, Creator/Viewer/Admin roles, enterprise data governance, central user and document management, and language translations. A demo can be scheduled for this plan.