Glean

Glean is a comprehensive Work AI platform specifically engineered for the modern enterprise. Founded by former Google search engineers, it addresses the critical challenge of information fragmentation and accessibility in the workplace. Glean unifies your company's entire knowledge base by connecting to over 100 applications, creating a single, intelligent layer where employees can search, create, and automate. The platform is built on four key pillars: Glean Search, Glean Assistant, Glean Agents, and Glean Protect, delivering a secure, contextual, and personalized AI experience that drives significant productivity gains and a rapid return on investment.

How to use Glean

Getting started with Glean is a streamlined process. First, an administrator connects Glean to the company's various SaaS applications and data sources, such as Google Workspace, Microsoft 365, Slack, Jira, and Salesforce. This setup typically takes only a few hours. Once connected, Glean begins indexing all the content while strictly respecting existing user permissions. Employees can then interact with Glean through a web browser, a mobile app, or directly within the tools they use daily, like Slack and Microsoft Teams. They can use the search bar for natural language queries to find documents, people, or specific information. For more complex tasks, they can engage the Glean Assistant to summarize meetings, draft emails, analyze data, or generate new content based on internal knowledge. For process automation, users can build or use pre-built Glean Agents with simple prompts to handle repetitive tasks and workflows.

Core Features of Glean

• Glean Search: A powerful, personalized enterprise search engine that understands context, company-specific jargon, and acronyms. It respects all existing data permissions in real-time, ensuring users only see information they are authorized to access.
• Glean Assistant: A generative AI assistant that provides trustworthy answers grounded in your company's data. It can summarize documents, conversations, and meetings, create content like reports and presentations, and analyze information for insights.
• Glean Agents: A platform to build and deploy powerful AI agents using natural language. These agents can automate repetitive tasks, orchestrate departmental processes, and execute multi-step workflows, significantly improving operational efficiency.
• Glean Protect: An enterprise-grade security and governance layer. It ensures data privacy, prevents LLM misuse, protects against sensitive data exposure, and complies with standards like SOC 2 Type II and GDPR.
• Platform Extensibility: An open platform with APIs, SDKs, and custom plugins that allow for deep integration and customization. It supports various LLMs and open-source frameworks like LangChain, enabling developers to extend its capabilities.
• Knowledge Graph: At its core, Glean builds a dynamic knowledge graph that understands the relationships between people, content, and conversations, enabling it to deliver highly relevant and personalized results.

Use Cases for Glean

Glean is designed for all teams within an organization. For Engineering, it accelerates development by helping them find technical documentation, code snippets, and project status updates instantly. Sales teams can close deals faster by accessing relevant case studies, competitive intelligence, and customer information. Customer Support can resolve issues more quickly by finding accurate answers across knowledge bases and past tickets. HR and IT can reduce internal support requests by up to 20% by providing employees with a self-service tool for their questions. It also dramatically improves the onboarding process, saving an average of 36 hours per new employee. For general productivity, any employee can use Glean to prepare for meetings, research topics, or collaborate more effectively.

Advantages of Glean

The primary advantage of Glean is its ability to provide a unified and secure AI experience grounded in a company's own data. Unlike single-purpose AI tools, Glean offers a holistic platform that combines search, generation, and automation. Its permissions-aware architecture is a key differentiator, building trust and ensuring data security from the ground up. The platform's deep understanding of enterprise context through its knowledge graph leads to highly relevant results and reliable AI-generated content. Companies using Glean report significant ROI, recovering their investment in under 6 months, saving employees 2-3 hours per week, and achieving high adoption rates of over 90%.

Pricing and Plans

Glean's pricing is tailored for enterprise customers and is not publicly listed. To receive detailed information about their offerings, potential customers need to fill out a form on the Glean website to access the 'Enterprise SKU and Feature Guide'. The pricing is quote-based and depends on factors such as company size, the number of users, and the specific features and integrations required. This approach allows Glean to provide a solution that best fits the unique needs and scale of each organization.