hello24

hello24 is a comprehensive AI-driven platform designed to transform how businesses interact with customers on WhatsApp. It serves as an all-in-one solution for conversational commerce, marketing automation, and customer support, enabling brands to build strong relationships and drive significant growth. By leveraging the massive user base and high engagement rates of WhatsApp, hello24 empowers companies to sell products, provide 24/7 support, and execute powerful marketing campaigns directly within the chat interface. Trusted by over 500 online brands, the platform is built on a proprietary AI engine with pre-built e-commerce conversational flows, ensuring a smooth and intuitive experience for both the business and the end customer.

How to use hello24

Getting started with hello24 is a straightforward process designed for quick integration and immediate results:

1. Sign Up and Choose a Plan: Register on the hello24 website and select a plan (Growth, PRO, or Enterprise) that fits your business needs.
2. Connect WhatsApp Business API: Follow the guided 1:1 onboarding to connect your official WhatsApp Business API account.
3. Integrate Your E-commerce Store: Use the free plugins to seamlessly integrate hello24 with your Shopify or WooCommerce store. This syncs your product catalog and order data.
4. Set Up Your WhatsApp Shop: Configure your product catalog within WhatsApp, allowing customers to browse and discover products directly in the chat.
5. Deploy AI Chatbots: Customize and launch conversational AI chatbots to handle frequently asked questions, guide users through the sales process, and provide 24/7 support.
6. Launch Marketing Campaigns: Upload your customer database to create segments and send targeted broadcast messages, promotional offers, and abandoned cart reminders.
7. Manage Conversations: Use the unified team inbox to monitor chats, assign conversations to agents, use tags for organization, and even view or modify orders during a conversation.
8. Analyze Performance: Track key metrics like sales, campaign open rates, and chatbot effectiveness through the built-in analytics dashboard to optimize your strategy.

Core Features of hello24

• Conversational Commerce (C-Commerce): Enables a full e-commerce experience on WhatsApp, including a WhatsApp Shop, in-chat product browsing, and a 2-click checkout process with integrated payment gateways.
• AI-Powered Chatbot: Automates over 70% of customer queries with a multilingual, conversational AI that handles FAQs, order tracking, and sales qualification.
• WhatsApp Marketing Automation: Facilitates bulk message broadcasting, advanced customer segmentation, and automated campaigns like abandoned cart recovery and Cash-on-Delivery (COD) to prepaid conversion.
• Unified Team Inbox: A central hub for managing all customer conversations from WhatsApp, Instagram DMs, and Facebook Messenger, with features like topic-based agent routing and conversation tagging.
• E-commerce Integration: Offers deep, free integrations with Shopify and WooCommerce, enabling features like order/shipment notifications, catalog sync, and in-chat order modification.
• Sales Funnel Automation: Identifies and qualifies leads, and enables timely cross-selling and up-selling by sending relevant product messages at the right moment.
• Advanced Analytics: Provides detailed insights into campaign performance, broadcast engagement, sales conversions, and agent productivity.
• Enterprise-Grade Security: Ensures data protection with ISO 27001:2013 certification, end-to-end encryption (SHA-256, AES-256), and robust access controls.

Use Cases for hello24

hello24 is versatile and can be applied across various business functions:

• Automated E-commerce Sales: A fashion brand can set up a WhatsApp Shop where customers can browse the latest collection, get AI-powered style recommendations, and complete their purchase without ever leaving the app.
• 24/7 Customer Support: An electronics retailer can deploy a chatbot to instantly answer questions about order status, warranty information, and product specifications, reducing support tickets and improving customer satisfaction.
• Abandoned Cart Recovery: An online cosmetics store can automatically send a reminder message with a small discount to customers who left items in their cart, recovering potentially lost sales.
• Targeted Promotional Campaigns: A health and wellness brand can segment its audience based on past purchases and send a targeted broadcast about a new organic product line, achieving near-100% open rates.
• Post-Purchase Engagement: After a customer makes a purchase, the system can automatically send order confirmations, shipping updates, and a follow-up message a week later asking for a product review.

Advantages of hello24

hello24 offers significant advantages for businesses looking to grow:

• Increased Revenue: Directly boosts sales through in-chat checkouts, effective abandoned cart recovery, and targeted up-selling and cross-selling campaigns.
• Enhanced Customer Experience: Provides instant, personalized, and 24/7 support on a platform customers prefer, leading to higher satisfaction and loyalty.
• Superior Marketing ROI: Achieves exceptionally high open and engagement rates for marketing campaigns compared to traditional channels like email.
• Operational Efficiency: Drastically reduces the workload on customer support teams by automating routine inquiries, allowing agents to focus on complex issues.
• Seamless All-in-One Platform: Integrates sales, marketing, and support functionalities into a single, intuitive dashboard, simplifying conversational commerce management.

Pricing and Plans

hello24 offers a tiered pricing structure with zero setup charges and guided onboarding. Prices are exclusive of WhatsApp charges and local taxes.

• Growth Plan: Starting at $40/month, this plan includes 5,000 free conversations per month, up to 8 agent logins, unlimited broadcasts, chatbot automation, and integrations with Shopify, WooCommerce, Instagram, and Facebook. Ideal for growing businesses.
• PRO Plan: Starting at $75/month, this popular plan includes 25,000 free conversations per month, up to 15 agent logins, and all features of the Growth plan plus a WhatsApp Shop, payment integrations, multilingual chatbots, developer APIs, and advanced automation.
• Enterprise Plan: Custom pricing for large-scale operations. It includes unlimited conversations, custom agent logins, a named customer success manager, and custom integrations for the ultimate customer experience.