infeedo

infeedo is a comprehensive, AI-powered People Experience Platform designed to help organizations transform their employee lifecycle management. Built on over nine years of People Science research, it provides an agentic AI system that specializes in predictive intelligence, HR automation, and smart, personalized communication. The platform's core is 'Amber,' a conversational AI assistant that acts as a Chief Experience Officer, engaging with employees to gather real-time feedback, identify disengagement risks, and automate HR support. Trusted by over 330 Chief Human Resources Officers (CHROs) globally, infeedo helps build a culture of trust and proactively addresses employee concerns before they escalate, significantly impacting talent retention and overall morale.

How to use infeedo

Implementing infeedo is a strategic process designed for seamless integration into your existing HR ecosystem.

1. Integration and Setup: Begin by integrating infeedo with your current HRIS (Human Resource Information System) and communication tools like Slack or Microsoft Teams. This allows the platform to access necessary employee data and deploy its conversational AI within familiar channels.
2. Deploy Amber: Roll out Amber, the AI chatbot, to your workforce. Amber initiates confidential, one-on-one conversations with employees at key moments in their lifecycle, such as during onboarding, after promotions, or for regular pulse checks.
3. Configure Listening Campaigns: Customize survey campaigns. Use the platform to set up continuous pulse surveys to monitor employee sentiment and lifecycle surveys (e.g., 30-60-90 day check-ins for new hires, exit interviews) to gather specific feedback.
4. Automate HR Operations: Configure the AI to handle frequently asked HR questions, manage support tickets, and automate routine workflows. This frees up your HR team to focus on more strategic initiatives.
5. Analyze Insights with Lens: Utilize the 'Lens' dashboard, infeedo's AI People Scientist, to analyze the collected data. The platform automatically identifies trends, predicts attrition risks, and provides actionable insights without manual data crunching.
6. Take Proactive Action: Based on the insights, HR leaders can intervene with at-risk employees, address systemic issues, and use the campaign module to send targeted communications that inform, engage, and make employees feel valued.

Core Features of infeedo

• Continuous Listening: Employs Amber, the AI chatbot, to conduct ongoing pulse and lifecycle surveys, tracking employee sentiment from their offer letter to their exit interview.
• HR Ops Automation: Delivers instant, 24/7 HR support by automating responses to FAQs, managing documents, triaging support tickets, and handling standard workflows.
• Personalized Campaigns: Enables HR teams to run targeted 1:1 or 1-to-many communication campaigns to distribute information, drive engagement, and ensure every employee feels heard and valued.
• AI People Scientist (Lens): An advanced analytics engine that automatically processes vast amounts of employee data to uncover deep insights, predict disengagement, and recommend strategic actions.
• Predictive Attrition Analytics: Proactively identifies employees who are likely to leave, allowing managers and HR to intervene and improve retention rates for top talent.
• Multi-language Support: Supports over 34 languages, making it ideal for global organizations with a diverse workforce.
• Enterprise-Grade Security: Compliant with major security standards including GDPR, SOC2, and ISO 27001, ensuring employee data is always secure and confidential.

Use Cases for infeedo

infeedo is versatile and addresses numerous HR challenges across the employee lifecycle.

• Improving Employee Retention: By identifying at-risk employees through sentiment analysis, companies can proactively address their concerns and significantly reduce turnover. Genpact reported that employees who engage with Amber are twice as likely to stay.
• Enhancing the Onboarding Experience: Automate check-ins with new hires to ensure they are integrating well, address any early concerns, and improve their initial experience with the company.
• Boosting Employee Engagement: Move beyond annual surveys to a model of continuous feedback, allowing for real-time adjustments to policies and culture based on employee sentiment.
• Scaling HR Support for Global Teams: Provide consistent and immediate HR support across different time zones and languages without needing to scale the HR team proportionally.
• Driving Diversity, Equity, and Inclusion (DEI): Gather honest and anonymous feedback on DEI initiatives to understand their impact and identify areas for improvement.
• Managing Organizational Change: During mergers, restructuring, or policy changes, use infeedo to communicate effectively, manage concerns, and monitor employee morale through the transition.

Advantages of infeedo

infeedo offers a distinct competitive edge for modern HR departments.

• Proactive and Predictive: Shifts HR from a reactive support function to a proactive, strategic partner by identifying issues before they become critical.
• High Employee Adoption: The friendly, conversational nature of the AI chatbot leads to exceptionally high survey response rates (up to 90%), providing a more accurate picture of the organization.
• Actionable, Data-Driven Insights: The AI doesn't just present data; it provides clear, actionable insights that empower leaders to make informed decisions.
• Proven ROI: Described as a "CFO-led investment," the platform demonstrates clear returns through reduced attrition, increased productivity, and improved engagement.
• Scalable and Secure: Built to handle the complexities of large enterprise organizations with a strong focus on data security and compliance.

Pricing and Plans

infeedo is an enterprise-level solution with pricing tailored to the specific needs of an organization. The cost typically depends on factors such as the number of employees, the specific modules required, and the level of integration. To get a detailed quote, potential customers are encouraged to contact the infeedo sales team or request a personalized demo through their official website.