infeedo

infeedo is a pioneering conversational AI platform dedicated to transforming the employee journey within organizations. At its core is Amber, an agentic AI chatbot designed to act as a company's Chief Engagement Officer. Built on over nine years of People Science research, infeedo moves beyond traditional annual surveys to a model of continuous, proactive listening. The platform engages with employees at critical moments throughout their lifecycle, from offer acceptance to their final day, gathering real-time feedback and sentiment. This allows HR leaders and managers to identify early warning signs of disengagement and burnout, enabling them to intervene proactively and retain top talent. Trusted by over 330 Chief Human Resources Officers (CHROs) globally, infeedo is engineered to build a culture of trust and open communication at scale.

How to use infeedo

Implementing infeedo is a strategic process designed for seamless integration into an organization's existing HR ecosystem.

1. Integration: The first step is to integrate infeedo with your current HRIS (Human Resource Information System) and communication tools like Slack, Microsoft Teams, or email. This allows Amber to have the necessary context about employees, such as their team, manager, and tenure.
2. Configuration: Next, HR teams configure Amber's conversation schedules and triggers. You can set up automated check-ins for specific milestones, such as 30, 60, and 90 days post-onboarding, or after a promotion. The platform's knowledge base is also populated to handle common HR FAQs.
3. Deployment: Once configured, Amber is deployed to the workforce. Employees receive personalized, empathetic messages from Amber through their preferred communication channel, inviting them to share feedback in a safe and confidential manner.
4. Analysis and Action: HR leaders and managers use the 'Lens' dashboard to access aggregated, anonymized analytics and sentiment trends. The AI People Scientist feature turns this raw data into actionable insights, highlighting at-risk employee groups or specific issues that need attention. Leaders can then use this data to have meaningful conversations and implement targeted retention strategies.

Core Features of infeedo

• Continuous Listening: Amber proactively connects with employees at key moments to track sentiment and identify disengagement risks before they escalate.
• HR Ops Automation: An AI-powered helpdesk that provides instant, 24/7 answers to employee FAQs, manages support tickets, and automates routine HR workflows, freeing up the HR team for more strategic tasks.
• Personalized Campaigns: The ability to design and deliver targeted communication campaigns to inform, engage, and make every employee feel seen and valued.
• AI People Scientist (Lens): A powerful analytics engine that automatically processes people data, identifies trends, and provides predictive insights to guide strategic HR decisions.
• AI Survey Builder: An intelligent tool that helps HR teams instantly curate effective, people-science-backed employee surveys for various needs.
• Seamless Integrations: Out-of-the-box integrations with major HRIS, HCM, and communication platforms like Workday, SAP SuccessFactors, Slack, and Microsoft Teams.
• Enterprise-Grade Security: Fully GDPR and ISO 27001 compliant, ensuring the highest standards of data privacy and security for sensitive employee information.

Use Cases for infeedo

infeedo is versatile and addresses several critical HR challenges:

• Talent Retention: Its primary use case is to reduce attrition by identifying employees who are likely to leave and providing managers with the insights needed to retain them. Companies like Genpact have found that employees who engage with Amber are twice as likely to stay.
• Employee Onboarding & Offboarding: Gathers crucial feedback during the first few months of employment to improve the onboarding process. It also conducts empathetic exit interviews to understand the real reasons for departure.
• Leadership Development: Provides managers with real-time feedback on their team's sentiment, helping them become more effective and empathetic leaders.
• Diversity, Equity, and Inclusion (DEI): Helps organizations understand the unique experiences of different employee demographics, enabling them to create more targeted and effective DEI initiatives.
• Change Management: During periods of organizational change, such as mergers or restructuring, infeedo can be used to monitor employee morale and address concerns in real-time.

Advantages of infeedo

The key advantage of infeedo is its shift from a reactive to a proactive HR model. It provides a psychologically safe channel for employees to voice concerns they might not share with a manager directly. The platform's agentic AI not only gathers data but also automates responses and workflows, leading to significant efficiency gains for HR departments. By combining human empathy with powerful AI, infeedo delivers a measurable impact on employee retention, engagement, and overall organizational health, making it a CFO-led investment with a clear return.

Pricing and Plans

infeedo is an enterprise-level solution with a customized pricing model. The cost is typically based on the number of employees in the organization and the specific modules and features required. There is no publicly listed pricing. To get a quote, prospective clients need to contact the infeedo sales team to schedule a demo and discuss their specific needs.