Frankly AI

Frankly AI is an advanced conversational AI platform, developed by Beca, designed to revolutionize community and stakeholder engagement. Its core mission is to ensure that no voice is left behind, empowering organizations to connect with the 'silent majority' and foster greater community equity. By leveraging sophisticated Natural Language Processing (NLP), Frankly AI moves beyond traditional surveys to facilitate natural, engaging, and user-led conversations at scale. This allows for the collection of deep, qualitative data that reveals not just what people think, but why they think it.

The platform is built to be fully scalable and customizable, catering to a wide range of projects, languages, and interfaces. Whether for public consultation, employee feedback, or customer research, Frankly AI provides the tools to capture a broad spectrum of opinions, sentiments, and concerns. The insights gathered are processed and visualized in real-time on an intuitive dashboard, providing decision-makers with immediate, actionable intelligence to guide their strategies and actions.

How to use Frankly AI

Using Frankly AI is a structured process designed for maximum insight and ease of use for organizations:

1. Consultation and Design: Clients collaborate with the Frankly AI team to define the project's objectives, target audience, and key questions. The conversational flow and the AI agent's persona are designed to be engaging and contextually appropriate.
2. Customization and Deployment: The conversational agent is customized with the specific questions, logic, and languages required for the project. It is then deployed across various digital channels, such as a dedicated webpage, an embedded widget on a client's website, or through social media links.
3. Community Engagement: The target audience interacts with the AI agent. Users are guided through a natural conversation, providing detailed feedback in their own words and, if needed, in their native language. The platform is available 24/7, allowing users to participate at their convenience.
4. Real-time Analysis: As conversations occur, Frankly AI's NLP engine works in the background to process and analyze the unstructured text data. It identifies key themes, extracts sentiment, and categorizes feedback automatically.
5. Insight Visualization: All analyzed data is fed into a dynamic, easy-to-read dashboard. Clients can log in to see real-time trends, explore themes, filter data by demographics, and read verbatim comments, gaining a comprehensive understanding of the feedback.
6. Informed Decision-Making: Armed with rich, qualitative data and clear insights, organizations can make better-informed decisions, develop more effective policies, and demonstrate that they have genuinely listened to their community or stakeholders.

Core Features of Frankly AI

• Conversational AI Agent: A highly engaging and interactive chatbot that conducts user-led discussions to glean authentic feedback.
• Advanced Natural Language Processing (NLP): The AI can understand, process, and analyze qualitative feedback from conversations, emails, surveys, and other text sources.
• Multi-language Support: Capable of engaging communities in dozens of languages, with proven success in languages like Samoan (Tala) and Te Reo Māori, ensuring inclusivity.
• Real-time Analytics Dashboard: Provides live insights into feedback, including sentiment analysis, key themes, emerging trends, and verbatim responses.
• High Scalability: The platform can handle thousands of simultaneous conversations, making large-scale consultation feasible and efficient.
• Full Customization: Agents and dashboards can be fully tailored to suit specific client needs, branding, and project goals.
• Sentiment Analysis: Automatically detects the emotional tone (positive, negative, neutral) within the feedback to gauge overall community feeling.

Use Cases for Frankly AI

Frankly AI is versatile and can be applied across various sectors:

• Public Consultation: Local and central governments can engage citizens on infrastructure projects, urban planning, policy changes, and community services, ensuring democratic participation.
• Stakeholder Engagement: Corporations can consult with investors, partners, and community groups on sustainability reports, new developments, or corporate social responsibility initiatives.
• Employee Feedback: Large organizations can gather in-depth, honest feedback from employees on company culture, change management, and new policies, fostering a better workplace.
• Customer and Market Research: Brands can conduct qualitative research at scale, understanding customer needs, product feedback, and market sentiment in a more nuanced way than traditional surveys.
• Healthcare and Social Services: Public health organizations can engage diverse communities to understand health needs, barriers to access, and the effectiveness of programs.

Advantages of Frankly AI

Frankly AI offers significant advantages over traditional feedback methods:

• Inclusivity and Equity: By breaking down language barriers and offering an accessible platform, it encourages participation from diverse and often underrepresented groups.
• Depth of Insight: It captures rich, qualitative data and context that simple polls and multiple-choice surveys miss.
• Efficiency and Cost-Effectiveness: Automates the time-consuming process of collecting and analyzing thousands of qualitative responses, reducing costs and freeing up staff.
• Real-time Agility: Provides immediate access to insights, allowing organizations to be more responsive and adapt their strategies on the fly.
• Unbiased Data Collection: The AI agent asks questions consistently and without bias, ensuring every participant has the same experience.

Pricing and Plans

Frankly AI operates on an enterprise-level model with pricing tailored to the specific needs of each project. As a comprehensive solution involving customization, deployment, and support, there are no standard public pricing tiers. Interested organizations are encouraged to contact the Frankly AI team directly through their website to discuss their requirements and receive a custom proposal and quote.