Jochem

Jochem is an advanced AI-powered knowledge assistant designed to streamline information access within organizations. It acts as a central intelligence hub, connecting to a company's disparate knowledge sources—such as files, articles, and internal wikis—to provide fast and accurate answers. Primarily built for enterprise environments, Jochem serves two main functions: empowering customer support teams to resolve queries instantly and enabling employees to find internal information without friction. It goes beyond a simple Q&A bot by incorporating a unique human-in-the-loop system, ensuring that knowledge gaps are filled and the system continuously learns and improves.

How to use Jochem

Using Jochem involves a straightforward process designed for seamless integration into your existing workflows:

1. Connect Knowledge Sources: Begin by integrating Jochem with your existing knowledge bases. This can include documents, articles, FAQs, and other data repositories. The platform helps transform and prepare this data (ETL process) to be effectively used by the AI.
2. Ask Questions: Employees or customer service agents can ask questions in natural language directly within their workflow tools, such as Slack or their existing Customer Experience (CX) platform.
3. Receive Instant Answers: Jochem searches the connected knowledge base and provides an immediate, contextually relevant answer. For customer support, it can suggest answers for chat, email, and even voice interactions.
4. Engage Human Experts (When Needed): If Jochem cannot find a satisfactory answer, it doesn't fail silently. Instead, its smart matching system identifies the most relevant human expert within the organization and forwards the question to them.
5. Capture and Grow Knowledge: The expert's answer is captured by the system. After an approval process, this new piece of knowledge is integrated back into the knowledge base, making it available for all future queries and preventing repetitive questions to experts.

Core Features of Jochem

• AI-Powered Q&A: Leverages generative AI to understand and answer complex questions based on your internal documentation.
• Smart Expert Routing: When the AI is uncertain, it automatically identifies and routes the question to the appropriate subject matter expert, eliminating the need for users to hunt for the right person.
• Continuous Learning Loop: Captures new information from expert interactions and, with approval, uses it to enrich the knowledge base, creating a system that gets smarter over time.
• Seamless Integrations: Connects with popular business tools like Slack and various CX platforms. It is also available on the Microsoft Azure Marketplace.
• Enterprise-Grade Security: Jochem is ISO 27001 certified and GDPR compliant. It offers secure deployment options, including private tenant and on-premise solutions, ensuring data privacy.
• Full Control & Transparency: Unlike "black box" AI models, Jochem gives organizations full control over their knowledge base. New information is only added after manual approval.
• AI Consulting & Implementation: Jochem's team offers expert consulting to help organizations assess, implement, and advance their GenAI strategy, including support for tools like Microsoft Co-pilot.

Use Cases for Jochem

Jochem is versatile and can be applied across various business functions:

• Customer Support Enhancement: Drastically reduce Average Handle Time (AHT) by providing agents with instant, accurate answers to customer queries. This improves First Contact Resolution (FCR) and boosts customer satisfaction (NPS).
• Internal Knowledge Management: Create a single source of truth for all internal information. New and existing employees can get answers to their questions about processes, policies, and technical issues without interrupting senior colleagues.
• Employee Onboarding and Training: Accelerate the onboarding process by giving new hires a reliable tool to find information and learn independently.
• Secure "Internal ChatGPT": Deploy a private, secure conversational AI that operates solely on your company's data, mitigating the risks associated with public AI models.

Advantages of Jochem

Implementing Jochem provides several key benefits:

• Increased Efficiency: Saves significant time for both support agents and internal employees by eliminating lengthy searches for information.
• Reduced Dependency: Minimizes reliance on a few key experts for common questions, distributing knowledge more effectively across the organization.
• Improved Accuracy: Ensures that answers are consistent and based on the most up-to-date, approved information.
• Scalable Knowledge: The knowledge base grows organically and automatically, scaling with the organization's needs.
• Flexible & Customisable: Offers both a ready-to-use SaaS product and bespoke consulting services to fit complex enterprise IT environments and custom requirements.
• European-Based & Compliant: Headquartered in the Netherlands, Jochem guarantees GDPR compliance and offers high security standards, a key differentiator for European businesses.

Pricing and Plans

Jochem offers tailored pricing primarily through its consulting services, designed to guide organizations through their GenAI journey. A standard SaaS offering is also available for those not needing customization.

• Phase 0: Assessment (€5,000 one-off): A comprehensive compatibility scan and report that outlines requirements, implementation timeline, and expected results for your GenAI solution.
• Phase 1: Kickstart (€180 / hour): Hands-on consulting and implementation services from solution architects, prompt experts, and integration engineers to build and launch your solution.
• Phase 2: Advance (On Quotation): For organizations with existing solutions, this phase provides advanced modules like human fallback systems and performance enhancement to take your GenAI capabilities to the next level.
• SaaS Offering: For direct use of the Jochem platform, pricing details are available upon request or by scheduling a demo.