lingly

lingly is a specialized AI-driven language platform dedicated to solving the communication barriers faced by frontline workers. Founded by immigrants who personally experienced these challenges, lingly moves beyond traditional, academic language learning. It focuses on providing practical, job-specific communication skills that are essential for success in real-world work environments. The platform is tailored for industries that heavily rely on international staff, such as Adult Social Care, Customer Service, Hotels, Restaurants, and Retail.

The core mission of lingly is to address the fact that standard language proficiency tests like IELTS do not adequately prepare workers for the nuanced, fast-paced, and often technical communication required on the job. This gap can lead to misunderstandings, reduced quality of service, and a lack of confidence among employees. lingly's technology is designed to build this confidence by offering personalized training that simulates real workplace scenarios and uses industry-specific vocabulary.

How to use lingly

For employers and organizations, the process begins with setting up an employer account to manage their teams. They can then use lingly's assessment tools to gauge the practical communication skills of their international recruits, identifying specific areas for improvement. Based on these assessments, personalized training modules are assigned to employees. Workers can access these modules at their own pace, practicing with interactive exercises. A key feature, the Conversation Helper, is designed for on-the-job use:

1. Record Conversation: When a worker has difficulty understanding a service user or customer, they can simply start recording the conversation on their device.
2. Live Transcription & Translation: lingly transcribes the speech from both parties in real-time and provides an instant translation into the worker's native language.
3. Review and Understand: The worker can check the transcription and translation at any time to clarify what was said, ensuring clear communication and reducing errors.

Core Features of lingly

• AI-Powered Language Assessment: Measures practical communication abilities in a work context, rather than abstract language knowledge.
• Job-Specific Training Modules: Content is tailored to specific industries, focusing on the vocabulary, phrases, and scenarios workers will encounter daily.
• Personalized Learning Paths: The platform identifies individual skill gaps and creates targeted training plans to address them effectively.
• Conversation Helper: A real-time communication aid featuring live transcription, instant translation into over 34 languages, and advanced accent recognition.
• Native Language Support: Explanations and instructions are available in the user's native language to facilitate better understanding of the training material.
• Unlimited Practice: Allows users to practice as much as they need to build confidence in their communication skills at their own pace.

Use Cases for lingly

lingly is particularly effective in high-interaction frontline roles. For example, in Adult Social Care, a care worker can use the Conversation Helper to understand a patient with a strong regional accent or to learn the specific terminology for medical equipment. They can practice how to write clear, compliant care notes. In Retail, an employee can learn how to handle customer complaints or describe product features accurately. In a Call Center, an agent can use the training to better understand different customer accents and industry-specific jargon, leading to improved first-call resolution rates.

Advantages of lingly

The primary advantage of lingly is its focus on practical, workplace-centric communication. Unlike generic apps, it provides highly relevant and immediately applicable skills. This leads to increased employee confidence, better job performance, and higher quality of service. For businesses, this translates to reduced communication-related complaints, improved customer satisfaction, and better integration of international staff into the workforce. The platform's design, by founders with firsthand experience of the problem, ensures the solution is empathetic and effective.

Pricing and Plans

lingly operates on a B2B model, providing tailored solutions for organizations. Pricing is not publicly listed and is customized based on the organization's specific needs, the number of users, and the required features. To get pricing information, interested companies are encouraged to book a demo or open an employer account through the lingly website.