Loman

Loman is a specialized, conversational AI voice assistant designed to serve as a 24/7 phone agent and receptionist for the restaurant industry. It addresses the common challenges restaurants face, such as missed calls during peak hours, overwhelmed staff, lost revenue from unanswered phones, and inaccuracies in order taking. Loman acts as a virtual employee, ensuring that every single call is answered promptly and professionally, allowing restaurants to capture all potential business and enhance customer satisfaction.

The platform is engineered to handle the complete cycle of customer phone interactions. From taking complex food orders with specific modifications to booking table reservations and answering frequently asked questions, Loman performs these tasks with a human-like voice and high accuracy. By integrating directly with a restaurant's existing Point of Sale (POS) and reservation systems, it creates a seamless workflow, pushing orders and bookings directly into the queue without requiring manual entry from staff. This automation frees up front-of-house employees to focus entirely on providing excellent service to in-person guests, thereby improving the overall dining experience.

How to use Loman

Getting started with Loman is a straightforward process designed for quick integration into your restaurant's operations:

1. Schedule a Demo: Contact the Loman team to see a live demonstration of the AI in action and discuss your specific needs.
2. Onboarding and Training: Once you sign up, the Loman team assists in training the AI on your unique menu, including all items, modifiers, and pricing. The AI is also trained on your business information, such as hours, location, policies, and answers to common questions.
3. System Integration: Loman is integrated with your existing POS system (like Square, Toast, Clover, Revel) and any reservation management software you use.
4. Voice Customization: You can choose from a variety of friendly, human-like voices. For a more personalized touch, Loman can even be trained on your own voice or that of a chosen staff member.
5. Go Live: Simply forward your main restaurant phone number to the number provided by Loman. The AI immediately begins answering 100% of your calls, ready to serve your customers.
6. Monitor and Analyze: Access the Loman customer dashboard to view call logs, track order volume, review business analytics, and gain insights into your customer interactions.

Core Features of Loman

• 24/7 AI Phone Answering: Guarantees that no call goes unanswered, capturing orders and inquiries at any time of day or night.
• Automated Order Taking: Accurately processes takeout and delivery orders, handling complex requests and special instructions with over 98% accuracy.
• Reservation Management: Seamlessly books, modifies, and confirms table reservations through voice commands.
• Intelligent Q&A: Provides instant, accurate answers to customer questions about menu items, ingredients, dietary restrictions, business hours, and more.
• Seamless POS & Reservation System Integration: Connects directly with leading platforms like Square, Toast, Clover, and Revel, automating the entry of orders and reservations.
• Concurrent Call Handling: Manages multiple calls at the same time, completely eliminating the need for call waiting or putting customers on hold.
• Customizable Voice Options: Offers a selection of pre-set voices or the ability to clone a specific voice for unique brand identity.
• Smart Call Routing: Intelligently identifies when a caller needs to speak to a human and can transfer the call to a staff member.
• Business Analytics Dashboard: Delivers valuable insights into call patterns, order trends, and overall performance to help you make data-driven decisions.
• Multilingual Support: Capable of interacting with customers in multiple languages, broadening your customer base.

Use Cases for Loman

Loman is a versatile solution suitable for various types of food service establishments:

• High-Volume Restaurants & Pizzerias: Effortlessly manage the constant flow of phone calls during peak lunch and dinner rushes, ensuring no order is missed.
• Takeout and Delivery-Focused Businesses: Automate the entire phone ordering process to improve speed, accuracy, and efficiency.
• Fine Dining & Reservation-Based Restaurants: Offer a sophisticated, 24/7 automated reservation service that enhances the premium customer experience.
• Small to Medium-Sized Eateries: Reduce labor costs by automating the role of a phone receptionist, allowing a smaller team to operate more effectively.
• Multi-Location Restaurant Chains: Standardize the phone-in customer experience across all branches, ensuring consistent service quality and brand messaging.

Advantages of Loman

Implementing Loman provides significant, measurable benefits:

• Increased Revenue: By capturing every call, Loman helps increase sales from orders and reservations that would have otherwise been missed. Some restaurants report sales increases of up to 25%.
• Reduced Labor Costs: Automates the tasks of a full-time receptionist at a fraction of the cost, leading to substantial savings on payroll.
• Enhanced Staff Efficiency: Frees your staff from the distraction of answering the phone, allowing them to focus on serving dine-in customers and improving table turnover.
• Improved Customer Satisfaction: Delivers a fast, professional, and seamless experience by eliminating hold times and providing instant answers.
• Exceptional Order Accuracy: With over 98% accuracy, Loman minimizes costly ordering errors, reduces food waste, and prevents customer dissatisfaction.
• Scalability and Reliability: The system performs consistently whether handling ten calls or a hundred, scaling effortlessly with your business needs.

Pricing and Plans

Loman offers transparent pricing plans tailored to different restaurant needs, with a one-time setup fee of $149 for standard plans.

• Starter Plan: Starting at $249/month. This plan is designed for basic call management and includes a human-like voice AI, customer inquiry handling, automated call transfers, and a customer dashboard. It comes with unlimited calls.
• Premium Plan: Starting at $399/month. This is the most comprehensive plan, including all features of the Starter plan plus automated takeout and delivery ordering, reservation booking, POS integrations, and premium business analytics. Pricing is based on call volume.
• Enterprise Plan: Custom pricing is available for large restaurant chains or businesses that require custom integrations and enterprise-level features. Contact Loman directly for a quote.