Nametag

Nametag is a cutting-edge identity verification and account protection platform built to address the shortcomings of traditional security methods. In an era where digital identity is constantly under threat from sophisticated attacks like social engineering and AI-generated deepfakes, Nametag provides a robust, user-friendly solution. Its mission is to protect every online account by closing the security gaps that bad actors exploit. The platform replaces vulnerable knowledge-based authentication with definitive, biometric-based proof of identity, ensuring that only legitimate users can access and manage their accounts.

The core of Nametag's offering is a seamless, mobile-native verification experience that takes less than 30 seconds to complete. It is designed to be intuitive for real users while creating an insurmountable barrier for imposters. By integrating directly into existing workflows, Nametag empowers businesses to enhance security without sacrificing customer experience or operational efficiency.

How to use Nametag

The verification process is designed for simplicity and speed, both for the end-user and the support agent. It typically follows three steps:

1. Prompt Verification: An agent or an automated system sends a verification request to the user. This can be done through various channels, such as a link in a support ticket, email, chat, or by directing the user to a branded self-service microsite.
2. User Verification: The user taps the link on their mobile phone. Without needing to download any app, they are guided through a quick process to scan their government-issued ID (like a driver's license or passport) and take a live selfie.
3. Act with Confidence: Nametag's AI engine instantly analyzes the ID for authenticity, matches the ID photo to the live selfie, and performs a liveness check to defend against deepfakes. The verification result appears in the agent's console in real-time, allowing them to proceed with the support request confidently or enabling the user to perform self-service actions like password resets.

Core Features of Nametag

• Deepfake Defense™: Proprietary, next-generation AI technology specifically designed to detect and block sophisticated AI-generated deepfakes and presentation attacks.
• Rapid Identity Verification: Completes the entire verification process, from ID scan to selfie match, in under 30 seconds.
• Helpdesk & CRM Integration: Seamlessly integrates with popular helpdesk platforms, allowing agents to initiate verifications and view results directly within their existing tools.
• Self-Service Account Recovery: Empowers verified users to securely reset their own passwords and multi-factor authentication (MFA) tokens without agent intervention, based on customizable permissions.
• App-Free Mobile Experience: A fully web-based, mobile-native flow means users don't need to download or install a separate application, reducing friction.
• Government ID & Biometric Matching: Verifies identity by matching a user's live selfie against their official government-issued photo ID.
• Real-Time Dashboards: Provides support teams with live updates and a clear, auditable record of every verification attempt.

Use Cases for Nametag

Nametag is ideal for any organization that needs to be certain of a user's identity before taking action. Key use cases include:

• Customer Support Security: Securely verifying a user's identity before processing sensitive requests like password resets, MFA changes, or updating personal information.
• Account Takeover (ATO) Prevention: Thwarting bad actors, such as the Scattered Spider hacking group, who use social engineering to impersonate users and gain control of accounts.
• High-Risk Transaction Authorization: Adding a layer of identity assurance for critical actions like large financial transfers or changes to account ownership.
• Secure User Onboarding: Verifying the identity of new customers during the registration process to prevent fraudulent account creation.
• Compliance and KYC: Assisting organizations in meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.

Advantages of Nametag

Nametag offers significant advantages over traditional authentication methods:

• Superior Security: Moves beyond fallible knowledge-based questions to provide definitive proof of identity, effectively stopping imposters.
• Enhanced User Experience: Provides a fast and frictionless process for legitimate users, increasing satisfaction and trust.
• Increased Operational Efficiency: Automates the verification process, freeing up support agents to focus on resolving issues rather than interrogating users. This leads to faster ticket resolution times.
• Fraud Reduction: Directly prevents financial and data losses associated with account takeovers and identity fraud.
• User Empowerment: Enables secure and convenient self-service options, reducing support costs and improving the user journey.

Pricing and Plans

Nametag's pricing is tailored to the needs of each organization. It is offered through custom enterprise plans. To get detailed pricing information and see how the platform can fit your specific workflows, you need to contact their sales team or request a demo through their official website.