Writer

Writer is a comprehensive, full-stack generative AI platform specifically designed for enterprise use. It provides an end-to-end solution that empowers organizations to build, activate, and supervise custom AI agents. By uniting IT and business teams, Writer facilitates seamless collaboration, enabling the creation of powerful AI tools that are deeply integrated with a company's unique data, brand voice, and compliance requirements. The platform is trusted by world-class enterprises like Vanguard, Salesforce, and L'Oréal to drive significant productivity gains and achieve measurable ROI.

At its core, Writer is an agent builder platform. It allows both technical and non-technical users to create sophisticated AI agents that can automate complex, multi-step tasks across various departments, including marketing, sales, support, and operations. This is achieved through a combination of proprietary state-of-the-art Large Language Models (LLMs) called Palmyra, and a unique Knowledge Graph feature that connects these models to a company's internal data sources. This grounding ensures that AI-generated outputs are accurate, context-aware, and secure, effectively eliminating the risk of hallucinations and data leakage.

How to use Writer

Using Writer involves a streamlined, three-step process designed for enterprise-wide adoption:

1. Build: Users can start by leveraging a library of over 100 pre-built agents for common tasks or create their own custom agents from scratch. The AI Studio provides an intuitive, drag-and-drop interface and composable building blocks, making agent creation accessible to business users while offering the flexibility needed by developers. This co-building environment eliminates silos between IT and business departments.
2. Activate: Once built, agents can be deployed across the organization. Users can interact with them through 'Ask Writer,' a versatile enterprise chat agent, or directly within their existing workflows and applications, thanks to integrations with tools like Google Docs, Figma, Microsoft Office, and a dedicated desktop app. This ensures frictionless adoption and immediate value.
3. Supervise: The platform offers robust governance and observability tools. IT and business leaders can track agent performance in real-time, review logs and traces, and manage granular access controls. This allows for confident scaling of AI, ensuring that all agents adhere to brand, tone, and compliance standards down to the last word.

Core Features of Writer

• AI Agent Builder: An intuitive, no-code/low-code studio for creating and customizing AI agents with drag-and-drop functionality.
• Palmyra LLMs: A family of state-of-the-art, specialized large language models built for enterprise-grade performance, security, and efficiency.
• Knowledge Graph: Connects the LLMs to your company's data (e.g., Google Drive, internal databases) to ground AI responses in business context, ensuring accuracy and relevance.
• 100+ Pre-built Agents: A library of ready-to-use agents for automating tasks in marketing, sales, operations, support, and more.
• Action Agent: A general-purpose, autonomous AI agent capable of handling complex, multi-step tasks from natural language prompts.
• Enterprise-Grade Governance: Comprehensive tools for observability, performance tracking, quality assurance, and enforcing brand, legal, and compliance standards.
• Advanced Security: Features SOC 2 Type II compliance, HIPAA BAA, and a zero-data-retention policy, ensuring customer data is never used for model training.
• Seamless Integrations: Works across desktop apps, web browsers (Chrome extension), and popular business tools like Microsoft Office and Figma.

Use Cases for Writer

Writer is versatile and can be applied across various industries and functions:

• Marketing: Automate the entire content pipeline, from generating strategy briefs and messaging to creating copy and images, all while ensuring legal and brand compliance. Rewrite and rebrand content at scale.
• Sales: Deploy sales engagement agents that pull customer data from a CRM, generate next steps, create follow-up emails, and produce account summaries.
• Operations: Use an RFP bid agent to automatically pull data from emails, create opportunity records in a CRM, generate bid recommendations, and draft RFP responses.
• Support: Implement agents to manage retail returns by searching for tickets, creating return labels, drafting personalized customer messages, and closing tickets.
• Financial Services: Enhance research and market analysis, automate the creation of client-facing reports, and ensure all communications meet strict regulatory standards.
• Healthcare & Life Sciences: Streamline processes for clinical trials, improve member engagement communications, and ensure HIPAA compliance in all generated content.

Advantages of Writer

Writer offers a distinct advantage by being a full-stack, enterprise-focused platform. This eliminates the need to stitch together multiple point solutions. Key benefits include accelerated time-to-value, with agents built and deployed in a fraction of the time of traditional development. Its collaborative nature breaks down departmental silos, while its robust governance and security features provide the confidence needed to scale AI responsibly. Customer testimonials report significant ROI, including up to 70% time savings on tasks and a 333% ROI validated by a Forrester study.

Pricing and Plans

Writer offers two main pricing tiers:

• Starter: Priced at $29 per user/month (billed annually) or $39 per user/month (billed monthly). This plan is designed for teams of up to 20 users and includes access to 100+ pre-built agents, the ability to build up to 5 custom agents, basic Knowledge Graph features, and enterprise-grade security. A 14-day free trial is available.
• Enterprise: This plan offers custom pricing for organizations with more than 20 users. It includes everything in the Starter plan plus full access to Action Agent, unlimited custom agents, the full Knowledge Graph with all data connectors, advanced security and admin controls, custom AI strategy, and dedicated expert support.