Aurelian

Aurelian is a state-of-the-art conversational AI platform specifically engineered for the public safety sector. Its primary mission is to alleviate the immense pressure on emergency dispatch centers (PSAPs/ECCs) by automating the handling of non-emergency calls. In many jurisdictions, a significant percentage of incoming calls are not true emergencies, yet they consume valuable time and attention from dispatchers. Aurelian steps in as a smart, efficient, and reliable first point of contact, ensuring that human telecommunicators can remain focused on life-threatening situations.

The platform operates 24/7, engaging callers in natural, human-like conversations to understand their needs. It can provide information, resolve minor issues, or gather critical details to create a structured report for dispatch. By seamlessly integrating with existing infrastructure, Aurelian modernizes public access to services without requiring a complete overhaul of current systems.

How to use Aurelian

Implementing and using Aurelian is a streamlined process designed for minimal disruption to existing operations:

1. Integration: Aurelian connects to your agency's existing non-emergency phone lines through a simple call forwarding setup. This means there's no need for complex hardware installation or changes to your primary phone system.
2. Activation: Once integrated, the AI assistant is activated to answer all incoming calls on the designated non-emergency lines. It can also be deployed on other channels like SMS/texting and web chat.
3. Caller Interaction: When a person calls, the AI assistant greets them and engages in a natural dialogue to determine the reason for the call. It is trained to ask relevant follow-up questions to gather all necessary information, such as location, incident type, and contact details.
4. Triage and Resolution: Based on the conversation, the AI takes one of several actions: it can resolve the query directly (e.g., provide office hours), create a detailed, CAD-ready summary for a dispatcher to review, or intelligently route the call to the correct department. If a true emergency is detected, the call is immediately escalated to a human dispatcher.
5. Data and Control: Agencies retain full control and ownership of their data. The system's logic, routing rules, and language can be customized to fit the specific needs of the department or jurisdiction.

Core Features of Aurelian

• Conversational AI for Non-Emergencies: Utilizes advanced natural language processing to handle inbound calls with human-like dialogue, available 24/7.
• Intelligent Triage & Routing: Automatically assesses the urgency of a call, routes it to the appropriate department or individual, and escalates potential emergencies to live agents.
• Automated Call-for-Service Creation: Gathers necessary information from the caller and generates structured, CAD-ready summaries, significantly reducing manual data entry for dispatchers.
• Multi-Channel Communication: Extends beyond phone calls to support SMS/texting and web chat, providing convenient and modern access points for the community.
• Customization and Scalability: Allows agencies to build and customize call flows, routing logic, and language by department. The platform is designed to scale across different lines and agencies.
• Enterprise-Grade Security & Compliance: Features a CJIS-aligned architecture and is SOC II Type 2 compliant. Aurelian guarantees that agency data is never shared, mined, or used for cross-training models.

Use Cases for Aurelian

Aurelian is ideal for various public safety and government scenarios:

• Public Safety Answering Points (PSAPs): Automating responses to common non-emergency inquiries such as noise complaints, requests for information, reporting minor incidents (e.g., abandoned vehicles), or questions about local ordinances.
• Emergency Dispatch Centers (ECCs): Freeing up highly trained telecommunicators from handling non-urgent calls, allowing them to dedicate their full attention to critical 911 emergencies and improve response times.
• City and County Governments: Providing an efficient, 24/7 automated line for citizen services that would otherwise tie up administrative or emergency phone lines.
• Improving Community Engagement: Offering modern communication channels like text and web chat, making it easier and more convenient for residents to report issues and receive information.

Advantages of Aurelian

The adoption of Aurelian brings significant benefits:

• Reduced Dispatcher Workload & Burnout: By automating a large percentage of non-emergency calls, it alleviates the constant pressure on dispatchers, leading to improved morale and job satisfaction.
• Enhanced Focus on True Emergencies: Ensures that human operators are available and focused for genuine emergencies, which can be critical in life-or-death situations.
• Improved Citizen Experience: Callers on non-emergency lines experience zero hold time and receive instant assistance or information, boosting public satisfaction.
• Operational Efficiency and Cost Savings: Automates data collection and summary creation, saving countless hours of manual work daily and allowing for more flexible and efficient staffing models.
• Trust and Security: Built with a firm commitment to data security, its compliant architecture ensures that all sensitive community and agency information is protected.

Pricing and Plans

Aurelian's pricing is not publicly listed as it operates on a customized enterprise model tailored to the unique needs of public safety agencies. The cost depends on factors such as call volume, the number of lines, required customizations, and the specific features implemented. Interested agencies are encouraged to request a demo through the official website to receive a personalized consultation and a custom quote based on their specific requirements.