Fullview

Fullview introduces a paradigm shift in customer support, moving beyond conversational chatbots to a truly autonomous AI agent. This platform is engineered to understand your product's user interface (UI) visually, allowing it to see exactly what your customers are experiencing in real-time. Instead of just providing text-based instructions, Fullview actively guides users on their screen, highlights elements, and can even take direct actions to resolve their problems. This 'show, don't just tell' approach dramatically reduces friction and accelerates problem resolution, turning confused users into successful, satisfied customers.

Trusted by leading companies from Fortune 500s to fast-growing startups, Fullview is built on an enterprise-grade, secure infrastructure, compliant with SOC2 and GDPR. It aims to automate up to 80% of 'how-to' product support queries, freeing up human agents to focus on more complex, strategic issues. The platform is not just for support; it's a powerful tool for customer education and onboarding, creating dynamic, AI-generated tours for any scenario without manual creation or maintenance.

How to use Fullview

Getting started with Fullview is remarkably simple and designed for seamless integration. The entire setup process begins with embedding a single line of code into your web application. Once integrated, the AI agent begins to analyze your product's UI and DOM structure automatically, learning how it works without requiring manual training. Users can then interact with the Fullview AI agent through a chat interface. When a user asks a question, the AI understands the context, sees their screen, and can initiate one of several actions: generate a visual, step-by-step guide on the user's screen, highlight the exact buttons or fields they need to interact with, or, with permission, take autonomous actions to complete the task for them. For more complex issues, the AI features a 'Smart-Escalation' system that can seamlessly hand off the entire session—including screen replay, chat history, and UI state—to a human support agent, eliminating the need for the customer to repeat themselves.

Core Features of Fullview

• Autonomous AI Agent: An AI that sees, understands, and interacts with your product's UI to guide users and resolve issues independently.
• AI-Generated Visual Guidance: Automatically creates on-screen, step-by-step visual tours and walkthroughs for any user query, eliminating the need for static help articles.
• Autonomous UI Actions: The AI can perform tasks on behalf of the user, such as filling out forms, navigating to specific pages, or changing settings.
• Cobrowsing & Session Replays: Enables support agents to securely view and interact with a user's screen in real-time or watch a replay of the session to understand the full context of an issue.
• Smart-Escalation: Intelligently hands off complex issues to human agents with all the necessary context, ensuring a smooth transition and fast resolution.
• Seamless Integrations: Natively integrates with top helpdesk and CRM platforms like Zendesk, Intercom, and Salesforce, fitting directly into your existing workflows.
• Enterprise-Grade Security: Fully compliant with SOC2 and GDPR, ensuring data privacy and security are maintained to the highest standards.

Use Cases for Fullview

Fullview is versatile and can be applied across various functions to enhance the customer journey. For Customer Support, it automates responses to common 'how-to' questions, drastically reducing ticket volume and average handling time. For instance, if a user is struggling to generate a report, the AI can visually guide them through each step or do it for them. In User Onboarding & Education, Fullview replaces static, pre-made product tours with dynamic, contextual guidance. It can onboard new users or train existing ones on new features by providing real-time, interactive instructions tailored to their immediate needs. This eliminates the maintenance overhead of traditional onboarding tools and provides a more effective learning experience.

Advantages of Fullview

The primary advantage of Fullview is its ability to move from passive instruction to active resolution. Unlike chatbots that are limited to text, Fullview's visual and interactive nature leads to significantly faster resolution times and a +96% customer satisfaction rate. It offers a high ROI by reducing the need for a large support headcount while improving the quality of support. The 'out-of-the-box' functionality means it starts delivering value immediately with minimal setup. Its seamless integration capabilities ensure that it enhances, rather than disrupts, your current support processes. Ultimately, Fullview empowers businesses to scale support effectively, reduce customer churn, and deliver a superior, modern customer experience.

Pricing and Plans

Fullview offers a flexible, outcome-based pricing structure suitable for businesses of all sizes.

• Free Plan: $0/month. This plan is ideal for getting started and includes up to 50 AI-driven resolutions per month, AI visual guidance, autonomous UI actions, and the standalone Fullview chat interface.
• Advanced Plan: This plan includes the first 100 resolutions, with subsequent resolutions priced at $1.99 each. It includes all features from the Free plan, plus the ability to add knowledge center articles, provide human training for extra precision, and integrate with helpdesk software like Zendesk and Intercom.
• Custom Plan: Designed for high-volume needs and enterprises. This plan includes everything in Advanced, plus features like SSO support, Role-Based Access Control (RBAC), audit logs, premium support, and dedicated security reviews. Pricing is customized upon request.