ListenUp

ListenUp is a powerful AI tool designed to revolutionize how product teams handle customer feedback. It addresses the common problem of feedback being scattered across multiple platforms like support tickets, sales calls, and social media. By integrating directly with Notion, ListenUp creates a single, centralized hub for all qualitative data, transforming a chaotic process into a streamlined, insightful workflow.

The platform leverages advanced AI to automate the most tedious aspects of feedback analysis. Instead of spending hours manually sifting through comments, transcribing interviews, and trying to spot trends, teams can rely on ListenUp to do the heavy lifting. This frees up product managers and developers to focus on what truly matters: understanding user needs and building a better product. The core philosophy is to bring insights to where teams already work, reducing context switching and fostering better collaboration across the entire organization.

How to use ListenUp

Getting started with ListenUp is designed to be intuitive. First, you connect your customer-facing tools, such as Intercom, Zendesk, Slack, or your sales CRM. You can also manually import feedback in various formats, including text documents, audio files, and video recordings of user interviews. Once connected, ListenUp's AI gets to work. It automatically imports new feedback, transcribes any video or audio content with high accuracy, and then analyzes the text to identify key themes and insights. These insights are then neatly organized and populated within your Notion workspace using a pre-built or custom template. From there, you can create custom views, link feedback directly to features on your roadmap, and even use the AI chat feature to ask complex questions about your data, like "How many enterprise users have requested an integration with Salesforce this quarter?"

Core Features of ListenUp

• AI-Powered Feedback Analysis: Automatically extracts, classifies, and groups similar insights from unstructured text and video feedback, saving hundreds of manual hours.
• Centralized Notion Hub: Consolidates all customer feedback from disparate sources into a single, organized, and searchable Notion database.
• Multi-Format Import & Transcription: Supports text, video, and file imports. It features a bot-less meeting recorder and provides AI-powered transcription in over 16 languages.
• Seamless Integrations: Offers native integrations with popular support, sales, and marketing tools, along with a Zapier integration and API access for custom workflows.
• Interactive AI Chat: A conversational AI assistant that allows you to query your entire feedback database using natural language to validate assumptions, spot trends, and identify specific user segments.
• Advanced User Mapping: Enriches feedback by automatically linking it to specific user and company profiles, providing crucial context for every insight.
• Customizable Notion Views: Build personalized dashboards and reports within Notion to track feedback for key accounts, specific product areas, or churned customers.

Use Cases for ListenUp

ListenUp is versatile and valuable for various teams within an organization. Product teams can use it to build a data-backed roadmap, prioritize features based on user demand, and deeply understand customer needs. Sales and marketing teams can leverage the insights to refine their messaging, understand customer objections, and identify upselling opportunities. Customer support teams can spot recurring issues more easily and provide the product team with well-documented, contextualized feedback. For leadership, it provides a high-level, real-time pulse on customer sentiment and strategic opportunities.

Advantages of ListenUp

The primary advantage of ListenUp is its ability to transform qualitative data into a strategic asset with minimal effort. It dramatically increases efficiency by automating analysis. By operating within Notion, it enhances collaboration and ensures that insights are visible and actionable, not siloed in a separate tool. This leads to more confident, data-driven decision-making, which in turn results in higher feature adoption, increased revenue, and improved customer satisfaction. Furthermore, with unlimited seats on all plans, it encourages the entire organization to adopt a more customer-centric mindset. The strong commitment to security and privacy (GDPR/CCPA compliant, no model training on customer data) makes it a trustworthy choice for businesses of all sizes.

Pricing and Plans

ListenUp offers a freemium model with plans designed to scale with your needs.

• Starter Plan: $29/month. Ideal for user interviews and basic feedback management. Includes 9 hours of video or 540 text feedback credits, AI transcription, manual imports, Notion integration, and unlimited seats.
• Pro Plan: $99/month. Best for analyzing feedback at scale from multiple sources. Includes everything in Starter, plus 32 hours of video or 1.9k text feedback credits, unlimited integrations, AI auto-import, AI classification, API access, and the AI chat feature.
• Enterprise Plan: Custom pricing. For large organizations requiring advanced security and support. Includes significantly higher limits, custom Notion setup, premium support, and custom integrations.