Promise

Promise is a cutting-edge technology platform that transforms how government agencies and public utilities manage financial interactions with their communities. By leveraging artificial intelligence and machine learning, Promise provides a suite of tools designed to enhance revenue collection, streamline the distribution of relief funds, and improve overall operational efficiency. The platform's core mission is to modernize outdated public sector systems, making them more responsive, secure, and user-friendly for both agencies and citizens.

The platform addresses critical challenges faced by government bodies, such as high rates of missed payments, administrative overhead in managing relief programs, and the risk of fraud. Promise replaces cumbersome manual processes with automated, data-driven solutions that deliver measurable results, including significant increases in on-time payments, faster application processing, and more effective outreach to eligible individuals.

How to use Promise

Engaging with Promise is a collaborative process designed for seamless integration and rapid impact:

1. Request a Demo: The initial step is to contact the Promise team through their website to schedule a product demonstration. This allows agencies to discuss their specific challenges and learn how the platform can be tailored to their needs.
2. Program Design and Customization: Promise works closely with the agency to design and configure a relief or repayment program. This includes setting up rules for eligibility, payment plan structures, and communication workflows.
3. Rapid Implementation: The platform is known for its fast deployment. On average, a new program can be stood up and launched in just eight weeks.
4. Automated Outreach and Enrollment: Once live, Promise uses its AI-powered tools to conduct inclusive outreach, driving up application and enrollment rates. Citizens interact with a simple, mobile-first, self-service portal to apply for aid or set up payment plans.
5. AI-Powered Management: The system automates key processes like income verification, payment processing, and customer support through AI agents. Machine learning algorithms continuously monitor for and prevent fraud, waste, and abuse.
6. Performance Tracking and Reporting: Agencies gain access to a comprehensive dashboard with real-time data, analytics on program performance, and complete, audit-ready documentation.

Core Features of Promise

• AI-Powered Payment Plans (Promise.Pay): Creates flexible, interest-free payment plans based on data-driven insights to help customers manage debt and improve on-time payment rates significantly.
• Automated Relief Distribution (Promise.Perform): Streamlines the entire lifecycle of relief programs, from simplifying applications and automating eligibility checks to enhancing outreach and expediting disbursements.
• Secure Income Verification (Promise.Verified): A secure solution that uses expanded data sources and AI to improve the accuracy and speed of income verification, connecting people to support faster.
• AI-Powered Customer Support (Promise.Support): Deploys AI service agents to handle outreach and support tickets, freeing up agency staff to focus on more complex tasks.
• Advanced Fraud Prevention: Utilizes machine learning to proactively identify and block fraudulent activities, ensuring resources are directed to those in need and protecting program integrity.
• Mobile-First Self-Service Portal: Offers an intuitive, accessible web portal for citizens, with over 90% of applicants using the self-serve option.
• Seamless Integration and Auditing: Designed to integrate with existing systems and provides comprehensive audit trails for full transparency and compliance.

Use Cases for Promise

Promise has demonstrated significant success across various public sector applications:

• Statewide Energy Relief: In Washington, the platform distributed $150 million in energy credits to over 690,000 households in just 100 days, with 90% of credits going to low-income families.
• Water Utility Debt Recovery: WSSC Water used Promise to recover $28 million in payments and manage $48 million in water debt for over 40,000 customers, boosting the on-time payment rate from ~45% to 90%.
• Municipal Utility Modernization: The City of Richmond's Department of Public Utilities reduced its outstanding balance by over $20 million and achieved a 93% compliance rate among enrolled customers.
• Comprehensive Utility Assistance: Louisville Water Company recovered over $10 million in payments and distributed over $11 million in relief, increasing its repayment rate from 20% to 93%.

Advantages of Promise

Promise offers a distinct advantage for public sector organizations:

• Dramatically Increased Efficiency: Automates manual tasks, reduces overhead, and speeds up processes by up to 4x, allowing agencies to do more with less.
• Enhanced Revenue and Recovery: Proven to significantly increase revenue collection and payment plan compliance.
• Improved Citizen Experience: Provides a dignified, simple, and accessible way for people to get help and manage their obligations.
• Fast and Low-Risk Implementation: Averages an 8-week launch time, minimizing disruption and delivering a quick return on investment.
• Unmatched Security and Compliance: Built by security experts with a focus on safeguarding sensitive data and preventing fraud, complete with audit-ready trails.

Pricing and Plans

Promise offers customized pricing based on the specific needs of the government agency or utility. Pricing details are not publicly listed and are provided after a consultation and product demonstration. To get a quote, interested organizations should use the "Request Demo" form on the official website to discuss their requirements with the Promise team.