SearchUnify

SearchUnify is a comprehensive, enterprise-ready agentic AI platform that revolutionizes how businesses handle customer support, IT, sales, marketing, and HR. At its core, SearchUnify leverages a powerful framework called SearchUnifyFRAG™ to unify data from across your entire enterprise, creating a single, reliable source of truth. This unified data foundation empowers a suite of pre-built, specialized AI agents designed to automate complex processes, provide intelligent insights, and deliver exceptional user experiences.

The platform is built for flexibility and security, allowing businesses to choose the best mix of Large Language Models (LLMs), including the option to bring your own (BYOLLM). With a robust, multi-layered security framework and built-in ethical governance, SearchUnify ensures that AI is deployed responsibly and safely across all stages of its lifecycle.

How to use SearchUnify

Implementing SearchUnify involves a strategic, multi-step process to ensure seamless integration and maximum impact:

1. Unify Data: The first step is to connect your various content repositories—knowledge bases, CRMs, community forums, product documentation, etc.—to the platform. SearchUnify uses over 100 out-of-the-box connectors to create a unified index.
2. Configure and Deploy AI Agents: Choose from a suite of pre-built AI agents tailored for specific functions like the AI Support Agent for self-service, the AI Competency Agent for complex case resolution, or the AI Knowledge Agent for content creation. These agents can be deployed across your website, community portal, or support console.
3. Customize and Train: Fine-tune the AI agents and LLM responses to align with your brand voice and business goals. The platform allows for prompt customization and continuous learning based on user interactions and feedback.
4. Integrate and Automate: Embed the AI agents into your existing workflows. For example, integrate the AI Agent Partner directly into your support agents' console to provide real-time assistance, case summarization, and contextual recommendations.
5. Analyze and Optimize: Use the built-in analytics dashboard to monitor performance, track key metrics like self-service success, case deflection, and CSAT. Use these insights to continuously refine your content and AI strategy for better ROI.

Core Features of SearchUnify

• Agentic AI Platform: A suite of pre-built, function-specific AI agents for support, sales, IT, and HR that automate tasks and streamline workflows.
• Unified Data with SearchUnifyFRAG™: A Federated, Retrieval-Augmented Generation framework that unifies all enterprise data sources for accurate and context-aware AI responses.
• Cognitive Search: An intelligent, AI-powered search engine that delivers relevant and personalized results to both customers and employees.
• BYOLLM Flexibility: The ability to choose from a variety of leading LLMs or integrate your own proprietary models to meet specific business needs.
• AI-Powered Virtual Assistant (SUVA): A sophisticated chatbot that provides intuitive, personalized self-service, handles complex queries, and reduces case volumes.
• Knowledge-Centered Support (KCS) Enabler: Tools like Knowbler that facilitate AI-powered knowledge creation and management, embedding knowledge capture into every interaction.
• Robust Security & Governance: A multi-layered framework with ethical guardrails to ensure secure, compliant, and responsible AI operations.
• Actionable Analytics and ROI Dashboard: Comprehensive analytics to measure the impact of AI on support costs, agent productivity, and customer satisfaction.

Use Cases for SearchUnify

SearchUnify is versatile and can be applied across various business departments:

• Customer Support: Companies like Accela achieved 99.7% support cost savings by implementing the SearchUnify Virtual Assistant (SUVA) for conversational support. Cornerstone OnDemand used it to achieve a 98% self-service resolution rate by unifying their knowledge ecosystem.
• Knowledge Management: Automation Anywhere boosted knowledge creation by 57% and cut publishing time by 46% using SearchUnify's Knowbler to streamline content creation and meet real-time support needs.
• IT Support: Deploy AI agents for proactive IT infrastructure monitoring, faster incident resolution, and enhanced security protocols, ensuring maximum uptime.
• Sales Acceleration: Utilize AI for intelligent lead qualification, deal acceleration, and providing sales teams with actionable insights for smarter and faster selling.
• Marketing Optimization: Power hyper-personalized marketing campaigns and get real-time performance optimization to drive higher marketing ROI.
• Human Resources: Transform HR operations with intelligent agents that optimize talent acquisition, improve employee retention, and enable data-driven workforce management.

Advantages of SearchUnify

The platform offers numerous advantages, validated by industry leaders and analysts:

• Accelerated ROI: Clients have reported saving millions in support costs within months of deployment.
• Enhanced Customer Satisfaction (CSAT): By providing instant, accurate self-service and empathetic AI support, businesses see a significant lift in CSAT scores.
• Increased Operational Efficiency: Automating routine queries, streamlining workflows, and augmenting human agents leads to faster case resolution and higher productivity.
• Scalable Service Excellence: Seamlessly handle rising ticket volumes without compromising on the quality or speed of support.
• Data-Driven Decision Making: Turn customer feedback and interaction data into actionable insights that fuel product improvements and business strategy.

Pricing and Plans

SearchUnify's pricing is tailored to the unique needs of each enterprise. The platform does not list standard pricing tiers on its website. To get detailed pricing information, potential customers are encouraged to request a personalized demo or talk to an expert to discuss their specific use cases and technical requirements. A risk-free trial is also available to experience the platform's value firsthand.