Dashworks

Dashworks is a revolutionary AI assistant designed to tackle information silos within the workplace. Recently joining forces with HubSpot, it functions as a central nervous system for your company's knowledge, connecting to dozens of applications to create a unified search experience. It empowers teams by providing instant, reliable, and context-aware answers to their questions, effectively automating up to 87% of internal inquiries. By leveraging real-time search and top-tier AI models like GPT-4o, Claude, and Gemini Pro, Dashworks ensures that every answer is up-to-date and backed by verifiable sources from your internal documentation, conversations, and databases.

The platform is built with enterprise-grade security at its core, being SOC-2 Type 2, GDPR, and HIPAA compliant. It respects existing access control permissions from all connected apps, ensuring users only see information they are authorized to view. This agentic search approach avoids the security risks and data sync delays associated with legacy enterprise search tools, offering a more secure and efficient solution for modern businesses.

How to use Dashworks

Getting started with Dashworks is designed to be quick and intuitive, delivering value within minutes. The process involves three main steps:

1. Connect Your Apps: Use the simple point-and-click interface to integrate all your company's tools and knowledge bases. Dashworks supports a vast ecosystem of applications, including Google Workspace, Microsoft 365, Slack, Jira, Salesforce, Notion, and many more. The setup is instant, with no lengthy indexing required.
2. Ask Questions Anywhere: Once connected, your team can start asking questions using natural language. Access Dashworks through its user-friendly web app, directly within Slack channels or DMs via the Slackbot, or from any browser tab using the Chrome extension.
3. Customize and Automate: Go beyond simple Q&A by creating custom AI assistants and bots for specific use cases. Utilize pre-built templates or create your own to automate workflows, such as onboarding new hires, resolving support tickets, or summarizing project updates.

Core Features of Dashworks

• Unified Enterprise Search: Connects all your apps (wikis, docs, messaging, CRM, etc.) into a single, searchable knowledge hub.
• Trustworthy AI Answers: Every answer is generated from your company's data and includes citations and source links for verification and trust.
• Real-Time Information: Utilizes live search APIs to ensure answers are always up-to-date, reflecting the latest changes in your documents and systems (0-second delay).
• Customizable AI Assistants: Build and deploy specialized bots for different teams and functions, such as customer support, sales enablement, or engineering troubleshooting.
• Extensive Integrations: Offers turnkey connections to over 50 popular workplace apps like Slack, Salesforce, Zendesk, Confluence, Google Drive, and Notion.
• Enterprise-Grade Security: Features SOC-2 Type 2 compliance, permission-based access control that syncs instantly, and a zero-data retention option for maximum security.
• Multi-LLM Support: Securely access and switch between leading AI models including GPT-4o, Claude 3, Gemini Pro, and Llama 3 to best fit your needs.
• Multilingual and Personalized: Understands documents and questions in multiple languages and personalizes answers based on a user's role and department.

Use Cases for Dashworks

Dashworks is versatile and provides value across various departments:

• Customer Support: Empowers agents to find answers instantly from past tickets, knowledge bases, and product wikis, reducing response times and increasing CSAT scores.
• Sales: Accelerates the sales cycle by providing reps with quick access to product information, competitor analysis, and CRM data.
• Engineering: Helps developers troubleshoot technical issues faster by surfacing relevant information from code repositories, past bug tickets, and technical documentation.
• Product Management: Allows product managers to focus on building features by offloading the task of answering repetitive internal questions about product specs and roadmaps.
• HR & Operations: Streamlines new hire onboarding by giving them a single place to find company policies, process documents, and org charts.

Advantages of Dashworks

Dashworks represents a significant leap forward from traditional enterprise search. Its primary advantage lies in its 'agentic' real-time search model, which queries data live from the source. This eliminates data duplication, sync delays, and the security vulnerabilities inherent in legacy systems that copy and index your entire data set. The result is faster, more accurate, and more secure access to information. Furthermore, its ability to be customized and integrated directly into existing workflows (like Slack) ensures high adoption and immediate impact on productivity.

Pricing and Plans

Dashworks offers flexible and transparent pricing with a 14-day free trial (no credit card required).

• Team Plan: $12 per seat/month. Includes unlimited usage, core integrations, file uploads, Slackbot, workflows, and the browser extension. No seat minimum.
• Business Plan: $15 per seat/month (minimum 10 seats). Includes everything in the Team plan, plus custom bots, choice of top LLMs, org-wide integrations, AI customization, and priority support.
• Enterprise Plan: Custom pricing. Includes all Business features, plus SSO & SCIM, API Access (Add-On), custom data retention, analytics and insights, HRIS integrations, and prioritized new integration requests.