UpKeep

Comprehensive Introduction

UpKeep is a revolutionary Asset Operations Management platform, designed to empower maintenance, reliability, and operations teams. As a mobile-first, AI-powered solution, it combines a Computerized Maintenance Management System (CMMS), Enterprise Asset Management (EAM), and IIoT capabilities into a single, intuitive platform. Trusted by over 4,000 businesses worldwide, including industry leaders like McDonald's, Chick-fil-A, and Orangetheory Fitness, UpKeep simplifies complex operations, eliminates data silos, and transforms maintenance from a cost center into a strategic advantage. It provides a unified view of every asset, work order, and safety inspection, enabling teams to reduce guesswork and focus on what truly matters.

How to use UpKeep

Getting started with UpKeep is a streamlined process designed for rapid implementation and immediate value.

1. Sign Up & Implementation: Begin with a free trial or request a personalized demo to explore the platform's capabilities. UpKeep's "Pledge" commitment ensures new clients receive dedicated implementation and customer success support. This includes professional services for data mapping, cleaning, and migrating existing records like assets, inventory, and work orders into the system.
2. Manage Work Orders: Technicians can create, manage, and complete work orders directly from their mobile devices. The mobile-first design allows for on-the-spot creation of work requests, often by simply snapping a picture of the issue, filling in key details, and assigning it to the relevant team member. This eliminates paperwork and reduces travel time back to the office.
3. Schedule Preventive Maintenance: Proactively reduce downtime by setting up preventive maintenance (PM) schedules. UpKeep allows for both calendar-based (e.g., every month) and runtime-based (e.g., every 1000 hours of operation) triggers. These PMs can automatically generate work orders, ensuring critical maintenance is never missed.
4. Track Assets & Inventory: Centralize all asset information to monitor health, track lifecycle costs, and make informed repair-or-replace decisions. The inventory management module lets you know what parts are available, sends automated alerts when stock runs low, and optimizes the entire purchasing process to prevent stockouts.
5. Analyze Performance: Leverage out-of-the-box dashboards and advanced analytics to gain immediate insights into key performance indicators (KPIs). Track metrics like work orders completed, maintenance compliance, time and cost breakdowns, and asset reliability to identify trends, pinpoint root causes of failures, and continuously optimize your operations.

Core Features of UpKeep

• AI-Powered CMMS & EAM: A comprehensive system for managing all aspects of maintenance and asset operations, enhanced with AI for smarter suggestions and analysis.
• Mobile-First Work Order Management: Create, assign, and complete work orders from anywhere with an intuitive mobile app, including photo and file attachments.
• Advanced Preventive Maintenance: Schedule PMs based on time, meter readings, or IoT data triggers to prevent asset failures before they happen.
• Full Lifecycle Asset Management: Monitor asset health, track depreciation, manage warranties, and view complete maintenance histories to maximize asset uptime and lifespan.
• Intelligent Parts & Inventory Management: Track inventory levels in real-time, set minimum quantity thresholds for automated alerts, and manage purchase orders efficiently.
• Powerful Analytics & Reporting: Utilize customizable dashboards and detailed reports to track KPIs, analyze costs, measure reliability, and make data-driven decisions.
• IIoT & Sensor Integration: Connect secure IoT sensors for real-time, remote condition monitoring of assets, tracking temperature, vibration, humidity, and more.
• Safety & Compliance (EHS): Ensure a safer workforce with real-time incident reporting, compliance automation, and proactive risk mitigation tools.

Use Cases for UpKeep

Manufacturing: A manufacturing plant uses UpKeep to schedule preventive maintenance on its production line equipment based on runtime data from IoT sensors, reducing unplanned downtime by 50% and saving thousands in lost production.

Multi-Location Franchises: A franchise owner like McDonald's or Orangetheory Fitness uses the platform to standardize maintenance procedures across all locations. Store managers can easily submit work requests via the mobile app, and the owner can track maintenance costs and vendor performance centrally.

Facilities Management: A large commercial building uses UpKeep to manage all maintenance tasks, from HVAC repairs to plumbing issues. The system streamlines work requests from tenants and automates safety inspection checklists, ensuring compliance and tenant satisfaction.

Advantages of UpKeep

• Increased Productivity: The mobile-first approach empowers technicians to complete more work in the field, reducing administrative overhead and travel time.
• Reduced Downtime: Proactive and preventive maintenance strategies can increase asset availability by up to 40% and extend equipment lifetime by 11%.
• Significant ROI: By optimizing maintenance, reducing costly emergency repairs, and improving efficiency, customers have achieved up to a 652% ROI.
• Centralized Data Hub: UpKeep breaks down data silos by providing a single source of truth for all maintenance, asset, and operational information, improving communication and collaboration.
• Scalability: The platform is designed to grow with your business, from small teams to large enterprises with multiple sites and complex workflows.
• World-Class Support: UpKeep is committed to customer success, offering 24/7 support via phone, chat, and SMS, along with dedicated implementation managers to ensure a smooth start.

Pricing and Plans

UpKeep offers a tiered pricing structure to fit the needs of different teams and organizations. All plans include a free trial and the option to request a demo.

• Essential: $20 per user/month. Ideal for teams starting to track assets and create basic preventive maintenance schedules. Includes unlimited work orders, asset management, and 24/7 support.
• Premium: $45 per user/month. Designed for teams looking to build more efficient PM programs. Includes everything in Essential, plus PM optimization, custom checklists, inventory management, and 30-day analytics.
• Professional: Custom pricing (Request a quote). For departments needing to leverage advanced insights. Includes everything in Premium, plus signature capture, a customizable request portal, mobile offline mode, and advanced analytics.
• Enterprise: Custom pricing (Request a quote). The most popular plan for organizations managing multiple locations and requiring system customization. Includes everything in Professional, plus workflow automation, downtime tracking, reliability tracking, purchase order management, multi-site modules, and API access.