UserCall

UserCall is a revolutionary AI-powered platform designed to transform qualitative data analysis and research. It addresses the traditional bottlenecks of user research—such as time-consuming scheduling, manual analysis, and limited scale—by leveraging artificial intelligence to automate and enhance the entire process. The platform offers two core functionalities: AI-moderated voice interviews and automated thematic analysis, enabling teams to gather deep, authentic user insights at unprecedented speed and scale.

How to use UserCall

Using UserCall is straightforward and designed for efficiency. The process can be broken down into two main workflows:

1. Conducting AI-Moderated Voice Interviews:

• Setup: Start by defining your research objectives, learning goals, and key questions for the AI interviewer. You can customize the AI's voice, language (over 30 supported), and personality to match your brand.
• Share: Generate a custom branded link or an embeddable widget for your AI interview agent. Share this link with your users via email, social media, in-app messages, or on your website, just like a survey link.
• Engage: Users click the link and participate in a natural, conversational voice interview with the AI at their own convenience. The AI asks intelligent, unbiased follow-up questions based on their responses to uncover deeper motivations and needs.
• Analyze: As interviews are completed, UserCall automatically transcribes the audio, generates summaries, and surfaces key themes and quotes in a centralized dashboard.

2. Performing Automated Thematic Analysis:

• Upload Data: If you already have qualitative data, such as transcripts from human-led interviews, focus groups, customer support calls, or open-ended survey responses, you can upload them directly to the platform.
• Automated Analysis: UserCall's AI processes the text, automatically performing thematic analysis. It identifies recurring themes, detects sentiment, clusters relevant quotes, and recognizes patterns within minutes.
• Organize & Refine: The results are presented in an interactive dashboard. You can easily edit, tag, filter, and organize the AI-generated insights to fit your specific workflow and research goals. You can also use the AI Q&A feature to chat with your data and get detailed analyses.

Core Features of UserCall

• AI-Moderated Voice Interviews: Conducts hundreds of asynchronous voice interviews without scheduling. The AI asks smart, dynamic, and unbiased follow-up questions.
• Automated Thematic Analysis: Instantly turns raw transcripts and qualitative data into structured, decision-ready insights, summaries, themes, and quote clusters.
• Multi-Language & Cross-Cultural Research: Supports over 30 languages with AI-powered translation and moderation, making global research effortless.
• Custom Branded Interview Links: Share high-converting, branded interview links or embeddable widgets to engage users at the right moment.
• Insight Dashboards and Reports: Visualize data, explore findings by segment or sentiment, and easily share actionable insights with stakeholders.
• Qualitative Data Q&A: Interact with your data through a chat-style interface to ask specific questions and receive detailed analyses and supporting quotes.
• User Recruiting Panel: Access to a global panel of over 3 million consumer and B2B participants for targeted research.

Use Cases for UserCall

UserCall is versatile and valuable for various teams and objectives:

• Product & UX Teams: Uncover unmet user needs, test concepts and prototypes, validate roadmap decisions, and identify usability pain points with rich, in-context feedback.
• Marketing & Brand Teams: Test campaign messaging and positioning, understand nuanced customer segmentation, and gather authentic voice-of-customer insights to shape strategy.
• CX & Support Teams: Go deeper than CSAT/NPS scores to understand the 'why' behind customer feelings and address root issues.
• Market Researchers & Agencies: Accelerate formative research, conduct global studies without logistical complexity, and deliver compelling, quote-filled reports to win pitches.

Advantages of UserCall

• Speed and Scale: Achieves the depth of 1-on-1 interviews with the speed and scale of surveys, turning weeks of work into hours.
• Rich, Authentic Insights: Captures the emotion, nuance, and intent in a user's voice, providing insights that text-based surveys miss.
• Cost-Efficiency: Drastically reduces costs by eliminating the need for manual scheduling, moderation, transcription, and analysis.
• Reduced Bias: The AI is trained to ask neutral, non-leading questions, ensuring more objective and reliable data.
• Actionable Outputs: Delivers structured, decision-ready insights that can be immediately applied to product, marketing, and business strategies.

Pricing and Plans

UserCall offers flexible pricing plans to suit different needs:

• Lite Plan: $89/month (or $899/year). Includes up to 15 call recordings per month, 35 qualitative analysis runs, max 12-minute interviews, 2 interview links, and 150 credits per month.
• Core Plan: $199/month (or $1999/year). Includes up to 40 call recordings per month, 100 qualitative analysis runs, max 20-minute interviews, 5 interview links, custom LLM options, and 400 credits per month.
• Enterprise Plan: Custom pricing. Offers custom seats, analysis runs, call minutes, integrations, and advanced features for larger organizations.

Discounts are available for small startups, students, and non-profits upon request.