theysaid

theysaid is a revolutionary AI survey platform designed to move beyond static, traditional surveys and foster genuine conversations with your audience. Instead of just counting ratings and scores, theysaid helps you uncover the 'why' behind the feedback. By leveraging conversational AI, it provides an engaging and personalized experience for respondents, leading to higher completion rates and richer, more detailed qualitative data. The platform is built for various teams, including marketing, product, sales, and HR, to gather meaningful insights that drive business growth, improve customer satisfaction, and enhance product development.

The core principle of theysaid is to make feedback collection and analysis smarter and more efficient. The AI not only helps in designing the surveys but also analyzes the incoming responses in real-time, identifying key themes, sentiment, and potential action items. This allows teams to quickly understand customer needs, address objections, and capitalize on opportunities without manually sifting through thousands of open-ended responses.

How to use theysaid

Using theysaid is designed to be simple and intuitive. You can start a project in minutes:

1. Define Your Goal: Begin by typing a short sentence about what you want to learn from your audience. For example, "I want to understand why we lost a recent deal" or "I want to gather feedback on our new feature."
2. AI-Powered Survey Creation: The platform's AI will instantly generate a complete survey or interview project for you, including relevant questions and a logical flow. You can then customize it as needed.
3. Engage Your Audience: Deploy the survey through your existing channels. Users interact with an AI in a chat-like format, which can ask intelligent follow-up questions based on their responses, creating a personalized and dynamic conversation.
4. Receive AI-Analyzed Insights: As responses come in, the AI gets to work. It analyzes all the feedback, summarizes individual responses, identifies overarching themes across all data, and highlights insights that require your attention.
5. Take Action: The platform suggests concrete action items based on the feedback, helping you close the loop and make data-driven decisions. Soon, the AI will even be able to perform some of these actions for you.

Core Features of theysaid

• AI Survey Setup: Automatically create entire survey projects from a single descriptive sentence.
• AI Conversations: Engage users in a chat-like interface where the AI asks dynamic follow-up questions for a personalized experience.
• AI Insights & Summaries: Real-time analysis of qualitative feedback to identify themes, sentiment, and key takeaways, eliminating manual data processing.
• AI Action Items: The AI reviews responses and suggests actionable steps for your team to take.
• Versatile Project Types: Supports AI Surveys, AI Interviews (for win-loss analysis, brand perception), AI Forms, AI User Tests, AI Polls, and AI Pulses (for NPS, CSAT).
• Multi-Language Support: The AI can automatically detect the respondent's language and reply in kind, making it ideal for global audiences.
• Integrations: Connect with your existing workflow tools. Integrations with Hubspot, Zendesk, Workday, and more are planned.
• Security & Compliance: The platform is SOC II Type 2, ISO 27001, and GDPR compliant, ensuring your data is handled securely.

Use Cases for theysaid

theysaid is a versatile tool for various departments:

• Marketing: Conduct in-depth market research, measure brand equity, and understand customer preferences.
• Sales: Perform win-loss analysis to understand why deals are won or lost, refine sales messaging, and improve conversion rates.
• Product & Design: Validate new ideas, gather feedback on features, conduct user tests, and improve the overall user experience.
• Human Resources: Run employee engagement surveys, collect feedback on workplace culture, and conduct Diversity, Equity, and Inclusion (DEI) assessments.
• Customer Success: Go beyond a simple NPS score by asking follow-up questions to understand the reasons behind customer satisfaction or dissatisfaction.

Advantages of theysaid

The primary advantage of theysaid is its ability to gather deep qualitative insights at scale. Unlike traditional surveys that are often rigid and impersonal, the conversational approach leads to a 5-10% increase in qualified leads and a similar decrease in customer churn, according to user testimonials. It doubles the insights in half the time by automating the entire feedback lifecycle, from question creation to data analysis and summarization. This saves countless hours and empowers teams with actionable intelligence rather than just raw data.

Pricing and Plans

theysaid offers a flexible pricing structure to suit different needs:

• Free Plan: $0/month. Includes 1 active AI project, 50 monthly responses, and 1 seat. Ideal for replacing simple NPS surveys.
• Essential Plan: $49/month. Includes 1 active AI project, 250 monthly responses, and 1 seat. Unlocks multi-question surveys.
• Pro Plan: $149/month. Includes 2 active AI projects, 1000 monthly responses, and 5 seats. Offers advanced features like white-labeling.
• Team Plan: Starting at $499/month. Offers custom active projects, unlimited responses, multi-team management, Open API access, and advanced integrations.

Special pricing is available for government, non-profit, and education organizations.