Alchemer

Alchemer, formerly known as SurveyGizmo, is an enterprise-grade online survey and feedback management platform designed to help organizations listen to their customers and employees to take informed, data-driven action. It goes beyond simple surveys, offering a comprehensive suite of tools for collecting, analyzing, and acting on feedback. With the integration of Artificial Intelligence, Alchemer empowers users to automatically uncover deep insights from qualitative data, such as open-ended survey responses, saving countless hours of manual analysis and revealing trends that might otherwise be missed.

The platform is built for flexibility and scalability, catering to the needs of individuals, small teams, and large global enterprises. It provides robust security features and compliance with standards like GDPR and CCPA, making it a trusted choice for handling sensitive data. Whether you're conducting a quick poll, a complex market research study, or a comprehensive employee engagement program, Alchemer provides the tools to get the job done effectively.

How to use Alchemer

Using Alchemer is a streamlined process designed for both novice and expert users:

1. Plan and Design: Start by signing up and choosing a plan that fits your needs. Outline your survey goals, then begin creating your survey using the intuitive drag-and-drop builder or by selecting from a wide range of pre-built templates.
2. Add Questions and Logic: Populate your survey with over 40 different question types. Implement advanced survey logic such as skip logic, branching, and piping to create a dynamic and personalized experience for each respondent.
3. Customize and Brand: Tailor the look and feel of your survey to match your organization's branding. Customize colors, fonts, logos, and create a custom URL to ensure a seamless brand experience.
4. Distribute Your Survey: Share your survey through multiple channels to maximize reach. Options include sending via email campaigns, posting a public link on your website or social media, embedding it in a webpage, or using QR codes for physical access.
5. Analyze and Report: As responses come in, monitor them in real-time through the powerful reporting dashboard. Use filters, cross-tabulations, and segmentation to drill down into your data. Leverage the AI-powered text and sentiment analysis to instantly understand the meaning behind open-ended feedback.
6. Take Action: Integrate Alchemer with your existing systems like Salesforce, Tableau, or Slack to automatically trigger workflows and actions based on survey responses, effectively closing the feedback loop.

Core Features of Alchemer

• AI-Powered Text Analytics: Automatically analyzes open-ended text responses to identify key themes, trends, and sentiment, eliminating the need for manual coding.
• Advanced Survey Builder: An intuitive drag-and-drop interface with over 40 question types, advanced logic, and extensive customization options.
• Multi-Channel Distribution: Flexible distribution options including email, web links, social media, embedded surveys, and QR codes to reach your audience wherever they are.
• Robust Reporting and Dashboards: Real-time data visualization, customizable dashboards, filtering, segmentation, and cross-tabulation for in-depth analysis.
• Extensive Integrations: Seamlessly connect with hundreds of popular business applications, including CRMs (Salesforce), BI tools (Tableau), and collaboration platforms (Slack, Microsoft Teams).
• Enterprise-Grade Security: Features robust data protection, user permissions, and compliance with major regulations like GDPR, CCPA, and offers HIPAA-compliant options.
• Full Brand Customization: Complete control over the survey's appearance, including colors, fonts, logos, and URL, to ensure brand consistency.
• Alchemer Mobile: A dedicated solution for gathering in-app feedback from mobile users, helping to improve the mobile experience.

Use Cases for Alchemer

Alchemer is versatile and can be applied across various business functions:

• Customer Experience (CX): Deploy Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys to measure and improve customer loyalty.
• Market Research: Conduct product concept testing, brand awareness studies, competitive analysis, and audience segmentation.
• Employee Engagement: Gather feedback through pulse surveys, annual engagement studies, 360-degree feedback, and onboarding/exit interviews to improve workplace culture.
• Product Feedback: Collect user feedback throughout the product lifecycle to inform development priorities and feature enhancements.
• Lead Generation: Create interactive quizzes and forms to engage website visitors and capture qualified leads.

Advantages of Alchemer

Alchemer stands out for its combination of power, flexibility, and user-friendliness. Its key advantages include its ability to handle everything from simple forms to the most complex research projects. The AI-driven analytics provide a significant competitive edge, allowing teams to derive actionable insights from qualitative data quickly. Its scalability ensures that the platform can grow with your business, while its extensive integration capabilities allow it to become a central part of your technology stack, automating feedback workflows and driving real business impact.

Pricing and Plans

Alchemer offers a tiered pricing structure designed for different user needs, primarily focusing on professional and enterprise clients. While specific prices can change, the plans are generally structured as follows:

• Collaborator Plan: Priced around $55 per user/month (billed annually). This plan is ideal for individuals and small teams who need to create and distribute professional surveys with basic reporting.
• Professional Plan: Priced around $165 per user/month (billed annually). It includes more advanced features like complex logic, enhanced customization, and a wider range of integrations, suitable for professional researchers and teams.
• Full Access Plan: Priced around $275 per user/month (billed annually). This is the most comprehensive plan, offering the full suite of features, including AI-powered text analytics, advanced integrations, and top-tier reporting capabilities.
• Enterprise Plan: Custom pricing for large organizations. This plan includes all platform features plus enhanced security, dedicated support, custom SLAs, and compliance options like HIPAA.

It is recommended to visit the official Alchemer website for the most current and detailed pricing information.