Responsly

Responsly is a comprehensive and versatile experience management platform built upon a powerful survey maker. With over 14 years of experience originating from the European market, Responsly empowers businesses to improve communication and make data-driven decisions by understanding their customers, employees, and users. The platform is designed to be both user-friendly and feature-rich, catering to needs ranging from simple surveys to complex, automated experience management workflows.

At its core, Responsly features an innovative AI Survey Generator that simplifies the process of creating effective questionnaires. Users can start from scratch, use professionally designed templates, or let the AI generate relevant questions. The platform is a unified solution for managing Customer Experience (CX), Employee Experience (EX), and Product Experience (PX), allowing companies to consolidate their feedback collection and analysis in one central place.

How to use Responsly

Getting started with Responsly is straightforward. Users can sign up for a free account without a credit card. The process typically involves:

1. Survey Creation: Choose to create a survey from a blank slate, select a pre-built template, or use the AI Survey Generator by describing your goal.
2. Customization: Tailor your survey with various question types, including Likert scales, multiple-choice, and open-ended questions. Customize the look and feel with your own branding, logos, and colors. Use advanced features like skip logic, question randomization, and scoring to create dynamic and engaging forms.
3. Distribution: Share your survey through multiple channels, including a direct link, email invitations, QR codes, SMS, WhatsApp, or by embedding it directly onto your website or within an application.
4. Data Collection & Analysis: As responses come in, track them in real-time. Utilize the powerful analytics dashboard to filter results, create cross-tabulations, and visualize data. Leverage AI-powered sentiment analysis to quickly understand the tone of open-ended feedback.
5. Integration & Automation: Connect Responsly with other tools in your tech stack like Slack, HubSpot, Google Sheets, and Salesforce via Zapier, webhooks, or direct API access to automate workflows and data synchronization.

Core Features of Responsly

• AI Survey Generator: Automatically create surveys and quizzes based on your requirements, saving time and effort.
• Experience Management Platforms: Dedicated solutions for Customer Experience (CX), Employee Experience (EX), and Product Experience (PX).
• Advanced Logic & Scoring: Implement skip logic, scoring for quizzes, and calculations to create sophisticated and interactive forms.
• Multilingual Surveys: Create surveys in multiple languages to reach a global audience, with results consolidated for easy analysis.
• Extensive Customization: Full branding control with whitelabeling, custom domains, custom fonts, and theme modifications.
• Multiple Distribution Channels: Share surveys via email, link, QR code, SMS, WhatsApp, and website/app embeds.
• Powerful Integrations: Seamlessly connect with over 500 applications through Zapier, plus native integrations with major platforms like Google Analytics, HubSpot, and Salesforce.
• Enterprise-Grade Security: GDPR and CCPA compliant, with SSL encryption, 2-Factor Authentication (2FA), and Single Sign-On (SSO) options.
• In-depth Analysis: Features include real-time reporting, data filtering, cross-tables, sentiment analysis, and AI response analysis.

Use Cases for Responsly

Responsly is versatile enough to support a wide range of applications across different departments:

• Marketing: Conduct market research, measure Net Promoter Score (NPS), collect customer feedback on campaigns, and generate leads.
• Human Resources: Run employee engagement surveys, conduct 360-degree feedback reviews, manage onboarding/offboarding feedback, and assess employee satisfaction.
• Product Management: Gather user feedback for new features, run beta testing surveys, and measure product-market fit.
• Customer Support: Measure customer satisfaction (CSAT) after interactions and identify areas for service improvement.
• Academia & Training: Create knowledge tests, scored quizzes, and course evaluation forms.

Advantages of Responsly

Responsly stands out by combining ease of use with powerful, enterprise-level features. Its unified platform for CX, EX, and PX eliminates the need for multiple tools, streamlining processes and data. The strong emphasis on security and data privacy (GDPR/CCPA) makes it a trusted choice for businesses worldwide. The AI-driven capabilities not only accelerate survey creation but also provide deeper insights through automated analysis, giving businesses a competitive edge.

Pricing and Plans

Responsly offers a freemium model with plans designed to scale with your needs. A 20% discount is available for annual billing.

• Free Plan: $0/month. Includes unlimited forms, 50 responses/month, and the AI questions assistant. Ideal for individuals and small projects.
• Essential Plan: $49/month (billed annually). Includes 500 responses/month, skip logic, integrations, multilingual forms, and advanced form settings.
• Professional Plan: $79/month (billed annually). Includes 1,000 responses/month, up to 3 users, whitelabeling, custom subdomain, webhooks, and A/B testing.
• Enterprise Plan: Custom pricing. Offers custom response limits and user seats, SSO, dedicated support, advanced integrations, and enterprise-grade security features.

A 7-day free trial is available for the Essential and Professional plans. Discounts are also offered for NGOs.