Canary Technologies

Canary Technologies is a leading, award-winning hospitality technology company that provides a comprehensive Digital Guest Journey Platform. Trusted by over 20,000 hotels in more than 100 countries, Canary replaces multiple disparate systems with a single, integrated solution designed to manage every guest touchpoint. From pre-arrival to post-stay, the platform leverages the power of AI to automate tasks, personalize interactions, and drive significant operational and financial improvements for hotels of all sizes, from independent properties to the world's largest brands.

The core philosophy of Canary is to turn every guest interaction into an opportunity. By centralizing communication, enabling self-service, and providing powerful tools for revenue generation and fraud prevention, Canary empowers hotel staff to do more with less. This allows them to move away from transactional tasks and focus on delivering stellar, high-touch hospitality. The platform is designed with every hotel role in mind, offering specific benefits for operations, revenue management, finance, sales, and HR departments.

How to use Canary Technologies

Using Canary Technologies involves a straightforward process designed for seamless integration and immediate impact:

1. Request a Demo: Start by booking a demonstration with the Canary team. They will walk you through the platform's capabilities and discuss your property's specific needs.
2. Customized Setup: Based on your requirements, Canary will provide a custom pricing quote and a tailored solution package. This can include modules for arrivals, departures, guest engagement, upsells, and more.
3. Integration: Canary natively integrates with all major Property Management Systems (PMS), CRMs, payment providers, and other hotel operations systems. The white-glove onboarding team ensures a smooth setup and integration process.
4. Staff Training: With unlimited training included, your team will be fully equipped to use the platform effectively from day one. The intuitive interface ensures a minimal learning curve.
5. Go Live: Once configured, your hotel can immediately start offering guests a modern, digital experience for check-in, messaging, and service requests. Staff can manage all interactions through a centralized dashboard, improving efficiency and responsiveness.

Core Features of Canary Technologies

• Canary AI: An advanced AI engine that powers guest messaging, webchat, and a voice platform. It automates responses to common queries, personalizes guest interactions, and supercharges team productivity.
• Mobile Check-in & Checkout: A fully contactless solution that allows guests to check in and out from their own devices, eliminating front desk lines and reducing staff workload.
• Dynamic Upsells: An AI-driven upselling tool that offers guests personalized upgrades, early check-in, late checkout, and other amenities at the perfect time, boosting ancillary revenue by up to 200%.
• Guest Messaging: A unified, two-way communication platform that centralizes all guest messages from SMS, WhatsApp, and other channels into a single inbox.
• Fraud Prevention & Chargeback Reduction: A PCI-Level 1 compliant system that uses advanced authorization and verification to reduce chargebacks by up to 90% and protect against fraud.
• Digital Tipping: A modern, cashless solution that makes it easy for guests to tip hotel staff, resulting in increased employee earnings and morale.
• Digital Contracts & Authorizations: Streamlines the process for group bookings and events with secure, digital contracts and payment authorizations.
• Hotel Kiosk & Tablet Registration: Provides on-site self-service options for guests who prefer to register via a kiosk or tablet.

Use Cases for Canary Technologies

Canary Technologies is versatile and provides value across various hotel departments and scenarios:

• Operations & General Managers: To enhance guest satisfaction and increase 4- and 5-star reviews by up to 350%. Streamline front desk operations, reducing workload by 40% and freeing up staff to focus on high-value guest interactions.
• Revenue Managers: To maximize revenue by implementing automated, dynamic upselling strategies that capture thousands of dollars in additional income per week.
• Finance Teams: To significantly reduce financial losses by slashing chargebacks and preventing payment fraud with a secure, PCI-compliant platform.
• Human Resources: To improve staff retention and morale by implementing a digital tipping program that boosts employee earnings and provides a valuable benefit.
• IT Departments: To deploy an award-winning, enterprise-grade technology solution that is loved by operations teams and integrates seamlessly with the existing tech stack.

Advantages of Canary Technologies

The platform offers numerous advantages that make it the #1-rated Guest Experience Platform:

• Unified Solution: Consolidates multiple tools into one easy-to-use platform, simplifying the tech stack and improving data flow.
• Proven ROI: Delivers a tangible return on investment through increased revenue, reduced costs, and improved efficiency, with some hotels seeing up to a 10x ROI.
• Superior Guest Experience: Creates a modern, convenient, and memorable experience that delights guests and encourages repeat bookings and positive reviews.
• Operational Excellence: Automates repetitive tasks, centralizes communication, and provides staff with the tools they need to perform at their best.
• Enterprise-Grade Security: Offers top-tier security and PCI-Level 1 compliance, giving hoteliers and guests peace of mind.

Pricing and Plans

Canary Technologies offers custom pricing tailored to the unique needs of each property, from small independent hotels to large, global brands. The pricing is predictable and all-inclusive. Every subscription includes:

• Unlimited Users
• Unlimited Data Storage
• Unlimited Trainings
• 24/7 Technical Support via email and phone
• White-Glove Implementation Support

To get a custom pricing quote, interested hoteliers need to contact the Canary sales team to schedule a demo and discuss their specific requirements.