Condens

Condens is a comprehensive user research repository designed to be the single source of truth for all your customer insights. It empowers UX researchers, product teams, and designers to store, analyze, share, and scale customer data with enhanced speed and efficiency. By centralizing research, Condens breaks down data silos and makes valuable information accessible across the entire organization, fostering a shared understanding of the customer.

The platform leverages powerful AI capabilities to accelerate the research workflow. It can transform raw data from various sources into structured, actionable findings within minutes. This eliminates tedious manual tasks and allows researchers to focus on higher-value activities like pattern recognition and strategic analysis. Condens is built for collaboration, enabling teams to work together in real-time and share insights seamlessly with stakeholders to drive impactful, data-informed decisions.

How to use Condens

The workflow in Condens is designed to be intuitive and efficient, guiding you from raw data to impactful findings:

1. Import Data: Easily upload all your research materials, including video and audio recordings, user feedback from surveys, notes from interviews, and other documents.
2. AI-Powered Transcription & Analysis: Once imported, Condens automatically generates accurate, multilingual transcriptions with speaker recognition. The AI also assists by creating auto-bookmarks for key moments, performing sentiment analysis, and suggesting relevant tags.
3. Tag and Synthesize: Use the split-screen view to tag raw data and connect it to findings simultaneously. Create a structured taxonomy with global tags to organize insights and uncover patterns across different studies.
4. Collaborate in Real-Time: Invite team members and stakeholders to participate in the analysis. Use comments and mentions to discuss findings and work together on projects.
5. Create and Share Reports: Showcase your research with evidence-backed reports, visual whiteboards, and compelling highlight reels. Share these findings via a simple link or directly integrate them into tools your team already uses, like Slack or Microsoft Teams.
6. Leverage the Repository: Use the powerful global search and filtering to resurface past insights, connect data across projects, and provide stakeholders with self-serve access to a curated 'Insights Magazine'.

Core Features of Condens

• AI-Powered Analysis: Includes unlimited automated multilingual transcription, AI-assisted tagging, sentiment analysis, smart highlight recommendations, and session summaries to speed up analysis.
• Centralized Research Hub: A single, searchable repository for all research data, including notes, recordings, and feedback, eliminating information silos.
• Global Tag Management: Create and manage a consistent taxonomy across all projects to easily find and connect insights.
• Real-time Collaboration: Features for team collaboration, including comments, mentions, and shared project spaces.
• Engaging Reporting Tools: Create compelling highlight reels, visual reports on an infinite whiteboard, and shareable 'Insights Magazines' for stakeholders.
• Powerful Integrations: Seamlessly connects with tools like Zoom, Google Drive, Microsoft Teams, Slack, and Zapier to fit into your existing workflow.
• Enterprise-Grade Security: Compliant with SOC 2, GDPR, and HIPAA, offering features like SSO, 2FA, and encrypted data transmission to ensure data is secure.
• Stakeholder Interface: A dedicated, easy-to-use interface for stakeholders to access and explore research findings without needing a full account.

Use Cases for Condens

Condens is ideal for any organization looking to build a robust research practice:

• UX Research Teams: To manage the entire research lifecycle, from data collection and analysis to sharing findings and tracking their impact.
• Product Managers and Designers: To gain quick, self-serve access to customer insights, validate hypotheses, and make informed product decisions.
• Large Enterprises: To scale research operations, standardize workflows, and build a centralized knowledge base that drives a customer-centric culture across departments.
• Agencies and Consultants: To manage research for multiple clients in secure, separate workspaces and deliver professional, evidence-backed reports.

Advantages of Condens

Condens offers significant advantages by combining analysis and repository functions in one platform. Its AI features dramatically reduce the time spent on manual, tedious tasks like transcription and initial coding. The centralized hub ensures that research knowledge is preserved and built upon over time, rather than being lost after a project ends. Its strong focus on collaboration and stakeholder engagement helps bridge the gap between research and action, ensuring that insights lead to real business impact. Furthermore, its commitment to enterprise-level security and data privacy makes it a trusted choice for organizations of all sizes.

Pricing and Plans

Condens offers flexible pricing plans with a 15-day free trial (no credit card required).

• Lite Plan: From $15/month per contributor. Ideal for individuals or small teams focusing on project-based analysis. Includes unlimited transcription, analysis features, and basic integrations.
• Business Plan: From $500/month (paid yearly) for 5 contributors. Designed for scaling research across an organization. Includes all Lite features plus a full repository, all integrations, a dedicated stakeholder interface, and advanced security.
• Enterprise Plan: Custom pricing. Tailored for large organizations with specific requirements, offering custom terms, SLAs, advanced user management, and a dedicated success manager.

Discounts are available for non-profits, and the tool is free for educational purposes.