Missive

Missive is a comprehensive team collaboration and communication platform designed to streamline workflows and eliminate the chaos of managing multiple communication channels. It acts as a central hub where teams can handle emails, internal chat, SMS, WhatsApp, Instagram, and more, all from a unified inbox. Born from the need to manage customer requests efficiently, Missive is built for teams that rely heavily on email but require modern collaboration features. It's trusted by over 4,000 companies to power their daily operations, from customer support and sales to logistics and professional services.

The platform is designed to enhance visibility and coordination. Team members can see what's being worked on, who is responsible for what, and collaborate behind the scenes on email drafts or in side-chats within a conversation thread. This contextual collaboration ensures everyone has the information they need without forwarding endless email chains. Furthermore, Missive integrates powerful AI features to supercharge productivity, allowing users to generate instant drafts, summarize lengthy threads, translate messages, and even create custom AI-powered automation rules.

How to use Missive

Getting started with Missive is a straightforward process designed to integrate seamlessly into your existing workflow:

1. Sign Up & Connect Accounts: Create a Missive account (a free plan is available) and connect all your communication channels. This includes personal and shared email accounts (Gmail, Office 365, IMAP), as well as social media like WhatsApp, Instagram Messenger, and SMS numbers.
2. Invite Your Team: Invite your colleagues to join your organization in Missive. You can create different teams (e.g., Support, Sales, Marketing) to organize workflows.
3. Create Team Inboxes & Spaces: Set up shared inboxes (e.g., support@, sales@) so multiple team members can manage incoming messages. Use Team Spaces to give each team a dedicated area for their shared inbox, tasks, and discussions.
4. Collaborate and Assign: Start collaborating directly on emails. Use @mentions to loop in colleagues, have internal discussions right in the email thread, and co-author replies in real-time. Assign conversations to specific people or teams to clarify ownership.
5. Automate Workflows: Use rules to automate repetitive tasks. For example, you can auto-assign emails containing specific keywords to the support team, auto-reply to messages received outside of business hours, or auto-BCC your CRM.
6. Leverage AI: Use the integrated AI to work faster. Generate a draft reply based on the conversation, summarize a long email chain to catch up quickly, or translate a message from a foreign client.
7. Manage Tasks: Turn any email or message into a task, assign it, set a due date, and track its status. This keeps all work organized within your inbox, eliminating the need for a separate task management app.

Core Features of Missive

• Unified Inbox: Consolidate emails, SMS, WhatsApp, Instagram, Live Chat, and internal chat into one central place.
• Team Collaboration: Features include team inboxes, real-time collaborative drafting, internal comments and threads within emails, and dedicated chatrooms.
• Task Management: Convert any conversation into a task, assign it to team members, set due dates, and track progress.
• AI-Powered Assistance: Includes instant AI drafts, conversation summarization, message translation, and the ability to create custom AI prompts and automation rules.
• Workflow Automation: Create powerful rules to automate tasks like message assignment, auto-replies, and tagging. Workload balancing distributes new conversations evenly among team members.
• Integrations: Connects with over 25 popular apps, including CRMs (Pipedrive), project management tools (Trello), and custom webhooks via its API.
• Canned Responses: Create and share templates for quick replies, with support for dynamic variables to personalize messages.
• Security & Privacy: SOC 2 Type II compliant, offers Single Sign-On (SSO), 2-factor authentication, and blocks email read trackers.

Use Cases for Missive

Missive is versatile and can be adapted for various team functions:

• Customer Support: Teams can manage a shared support@ inbox, assign tickets to agents, collaborate on complex customer issues, and use canned responses and AI to reduce response times.
• Sales Teams: Manage a sales@ inbox, track leads, collaborate on proposals with internal comments, and use integrations to sync data with a CRM.
• Operations & Logistics: Coordinate with suppliers and clients, manage order inquiries, and turn communications into actionable tasks to ensure nothing is missed.
• Small Businesses: Acts as an all-in-one command center, replacing the need for separate tools for email, internal chat (like Slack), and task management, thus saving costs and reducing complexity.
• Legal & Accounting Firms: Securely manage client communications, collaborate on case files or accounts, and maintain a clear audit trail of all actions.

Advantages of Missive

Missive offers significant advantages for teams looking to improve their communication and productivity:

• Contextual Collaboration: All discussions and tasks happen directly within the context of the original message, eliminating confusion and the need to switch between apps.
• Total Visibility: Provides a clear overview of team workload and conversation status, preventing duplicate efforts and ensuring accountability.
• Enhanced Efficiency: AI features and powerful automation rules handle repetitive manual tasks, freeing up teams to focus on more important work.
• Centralized Communication Hub: By bringing all channels into one inbox, it creates a single source of truth for all team and customer interactions.
• Flexible and Customizable: Highly adaptable to any team's unique workflow with custom rules, integrations, layouts, and shortcuts.

Pricing and Plans

Missive offers a flexible pricing structure with a free plan and paid tiers, plus a 30-day free trial for paid features. Billing yearly provides a 20% discount.

• Free: For up to 3 users and 2 accounts per person, with a 15-day conversation history limit.
• Starter: $14 per user/month (billed yearly). Ideal for small teams, includes unlimited history, team inboxes, tasks, and SOC 2 compliance.
• Productive: $24 per user/month (billed yearly). For teams needing more advanced workflows, adds integrations, rules & automations, basic analytics, and API access.
• Business: $36 per user/month (billed yearly). For larger teams with advanced needs, includes everything in Productive plus SAML/SSO, IP restrictions, advanced analytics, and personalized onboarding.