Tekst

Tekst is a sophisticated enterprise AI platform designed to automate and optimize complex business processes that originate from unstructured communication channels. At its core, Tekst tackles the chaos of high-volume inboxes, support tickets, and chat messages by transforming them into structured, actionable data. Unlike standard AI models that process words, Tekst's custom-trained Large Language Model (LLM) processes meaning, analyzing context, sentiment, and intent to achieve human-level understanding at an enterprise scale. This enables businesses to automate repetitive workflows, reduce manual errors, and free up teams to focus on high-value tasks.

The platform is built for seamless integration and rapid deployment, promising tangible results like a 5x ROI within weeks. It enhances existing technology stacks, including Salesforce Einstein and Microsoft Co-Pilot, by handling complex, multilingual workflows that these systems may struggle with. With a strong focus on enterprise-grade security and data privacy (ISO certified), Tekst ensures that companies retain full ownership and control over their data, which is deleted immediately after the AI model is trained.

How to use Tekst

Tekst offers a structured, collaborative deployment process designed for speed and minimal disruption:

1. Connect: The process begins with a no-code setup that seamlessly integrates Tekst with your existing tech stack, including CRMs (like Salesforce), ERPs (like SAP), and communication tools (like Outlook). This connection is established without requiring any system overhauls or causing downtime.
2. Process Mining: Once connected, Tekst's custom AI model begins learning from your company's historical data. It analyzes past emails, tickets, and internal documents to understand your unique business language, including industry-specific terminology, acronyms, and SKUs. This phase uncovers your actual business processes and identifies key opportunities for automation.
3. End-to-end Automations: With a deep understanding of your operations, Tekst transforms complex, manual tasks into fully automated workflows. This can include automatically classifying and routing support tickets, enriching case files with contextual data from other systems, or handling order processing directly from an email request. The AI continuously learns and adapts to optimize these automations over time.

The onboarding journey is supported by Tekst's experts, starting with a free AI strategy workshop to identify high-impact opportunities, followed by a technology and process assessment to ensure a smooth deployment.

Core Features of Tekst

• Enterprise AI Model: A custom-trained LLM that understands context, sentiment, and intent, providing highly accurate message classification and routing.
• Conversation Mining: Analyzes 100% of inbound messages across all channels to deliver structured insights, identify trends, and uncover process bottlenecks.
• End-to-End Workflow Automation: Automates complex tasks such as smart case prioritization, data enrichment, and triggering actions across multiple integrated systems.
• Seamless Integration: Offers direct, no-code integration with major enterprise systems like Salesforce, SAP, Microsoft Dynamics, and Outlook, enhancing their capabilities.
• Multilingual Support: Capable of processing and understanding communications in over 20 languages, making it ideal for global operations.
• Enterprise-Grade Security & Compliance: ISO certified, Tekst ensures data privacy by processing information in real-time and never storing customer data post-training.
• Mailbox Structuring: Implements intelligent routing, assignment rules, and SLA tracking within shared inboxes to bring structure and full visibility.

Use Cases for Tekst

Tekst is versatile and delivers value across various departments and industries:

• Customer Support & Service: Automates the triage of support tickets, classifies issues with high accuracy (up to 90%), and provides agents with enriched case data, leading to a 3x faster resolution time.
• Case & Incident Management: Streamlines incident reporting, automatically prioritizes cases based on urgency and impact, and classifies them for a faster response.
• Email & Shared Inbox Automation: Manages millions of annual emails for large enterprises, eliminating manual sorting and ensuring every request reaches the right team instantly. Securex, an HR services company, used Tekst to manage 3.2 million emails with 90% accuracy.
• Sales & Order Processing: Extracts order details from unstructured emails and automatically enters them into an ERP or order management system, reducing manual data entry and errors.
• Logistics & Operations: Manages communications related to shipping, tracking, and delivery, providing real-time insights and automating status updates.

Advantages of Tekst

Tekst provides a distinct competitive edge through:

• Proven Efficiency Gains: Clients report over 90% automation of repetitive inbound workflows and a 3x faster resolution time.
• Rapid & High ROI: The platform is designed to deliver a 5x return on investment in weeks, not quarters or years.
• No-Disruption Implementation: Integrates with your current technology stack, eliminating the need for costly system replacements or extensive change management.
• Data-Driven Decision Making: Conversation Mining provides leaders with real-time, actionable insights into operational performance and customer trends.
• Scalability: Built to handle enterprise-level volumes, processing millions of messages while maintaining performance and accuracy.
• Customization and Precision: The AI is trained on your specific data, ensuring it understands your business's unique context and terminology for unparalleled precision.

Pricing and Plans

Tekst utilizes a flexible, value-based pricing model that scales with your business needs, moving away from traditional per-user licenses. The pricing is structured around the specific value delivered:

• Conversation Mining: This service is priced based on the volume of messages (e.g., inbox volume) analyzed. It is ideal for organizations looking to gain deep insights from their high volume of unstructured service interactions.
• Process Automations: Each automated workflow or "job-to-be-done" is priced individually based on its complexity and the value it generates. This means you only pay for the specific processes that are automated.
• Mailbox Structuring: For teams using shared inboxes, this service is priced based on inbox volume and provides intelligent routing, governance, and oversight.

Because of its customized nature, Tekst encourages potential clients to book a consultation with their sales team to get a tailored quote based on their specific requirements and automation goals.