Tekst

Tekst is a sophisticated enterprise AI platform designed to eliminate inefficiencies by automating complex and repetitive workflows. It acts as an intelligent layer that processes unstructured data from various communication channels—such as emails, tickets, and chats—and transforms it into structured, actionable information. By understanding the context, sentiment, and intent behind every message, Tekst ensures that each request is instantly categorized, prioritized, and routed to the correct team or system, preventing delays and missed opportunities.

The platform is built for large-scale operations, capable of managing millions of messages annually. It leverages custom-trained AI models that learn the specific language of your business, including industry jargon, acronyms, and SKUs. This bespoke approach allows for human-level understanding and precision at an enterprise scale, driving significant improvements in operational efficiency and customer satisfaction.

How to use Tekst

Implementing Tekst is a streamlined and collaborative process designed for rapid deployment and immediate impact, typically completed within weeks without disrupting existing operations:

1. AI Strategy Workshop (2 hours): The process begins with a workshop where Tekst's AI experts work with your team to identify high-impact automation opportunities tailored to your specific business needs and pain points.
2. Technology & Process Assessment (1 day): Solution engineers collaborate with your IT and business teams to assess your current infrastructure, security protocols, and integration requirements, ensuring a smooth and secure deployment.
3. Seamless System Integration (2 days): Tekst's custom Large Language Model (LLM) is connected to your existing tech stack, such as Outlook, Salesforce, SAP, or other CRMs and ERPs. This is a no-code setup that requires no system overhauls.
4. AI Model Training & Optimization (1 week): The AI model is trained on your company's historical data. It learns your unique workflows, communication patterns, and business terminology to ensure high precision and accuracy from day one.
5. Go Live: Once trained, Tekst is fully operational. It begins structuring data, automating workflows, and continuously learning from real-time interactions to further optimize processes and drive efficiency across the organization.

Core Features of Tekst

• Custom Enterprise AI Model: Tekst builds and trains a unique AI model on your company’s data, enabling it to understand deep context, intent, and sentiment, not just keywords.
• End-to-End Workflow Automation: Automates entire processes, from initial message triage to triggering actions in other systems like creating a case in Salesforce or updating an order in SAP.
• Conversation & Process Mining: Analyzes 100% of inbound messages to provide deep insights into communication volumes, trends, and topics, helping identify bottlenecks and further automation potential.
• Seamless Integration: Natively connects with existing enterprise systems, including CRMs (Salesforce), ERPs (SAP), and communication tools (Outlook), enhancing their capabilities without requiring change management.
• Intelligent Routing and Classification: Automatically labels, categorizes, and routes all incoming requests with over 90% accuracy, ensuring they reach the right person or department instantly.
• Enterprise-Grade Security & Compliance: ISO certified and GDPR compliant. Tekst processes data in real-time and does not store it, ensuring your company retains full ownership and control.
• Multilingual Processing: Capable of understanding and processing communications in over 20 languages, making it ideal for global enterprises.

Use Cases for Tekst

Tekst is versatile and can be applied across various departments to automate critical back-office operations:

• Customer Support & Service: Automates 'Email to Case' creation, complaint handling, and smart case prioritization. It enriches support tickets with contextual data, leading to 3x faster resolution times.
• Sales & Order Management: Streamlines the 'Quote to Cash' process by automating order intake, processing, and routing. It can handle complex orders with multiple items or requests within a single email.
• Finance & Operations: Automates accounts payable workflows, invoice processing, and inventory management solutions by extracting and structuring data from documents and emails.
• Shared Inbox Management: Transforms chaotic shared inboxes (e.g., in Outlook) into organized, efficient hubs for collaboration, ensuring every message is tracked and assigned correctly.

Advantages of Tekst

Tekst provides a significant competitive advantage by turning back-office operations into a powerhouse of efficiency. Key benefits include a proven 5x ROI within weeks, a 90% automation rate for repetitive inbound workflows, and a 3x faster customer issue resolution time. Its ability to seamlessly integrate with existing systems eliminates the need for costly and disruptive overhauls. The custom-trained AI ensures high accuracy and relevance to your specific business context. Furthermore, its enterprise-grade security guarantees that your data remains safe and under your control.

Pricing and Plans

Tekst offers a flexible and scalable pricing model tailored to enterprise needs, ensuring you only pay for the value you receive. The pricing is not based on per-user licenses but on the volume of work automated.

• Conversation Mining: Priced based on the volume of inbound messages (inbox volume) analyzed.
• Process Automations: Priced per 'job-to-be-done'. Each automated workflow is priced individually based on its complexity and the value it delivers.
• Mailbox Structuring: Priced based on inbox volume for organizations looking to organize and manage shared mailboxes effectively.

Tekst operates on a "No Cure, No Pay" guarantee, meaning clients only pay when the solution delivers measurable results. For a detailed and tailored quote, businesses are encouraged to contact the Tekst sales team.