Best shared inbox AI tools

Peach is an AI-native WhatsApp platform for inside sales teams. Deploy focused AI agents to qualify leads, answer support questions, recover abandoned carts, and escalate to humans with full context — all inside WhatsApp.

Helploom is an affordable, user-friendly customer support software designed to streamline real-time customer interactions. It combines live chat, a comprehensive knowledge base, and an AI agent to provide instant, multilingual support, helping businesses boost conversions and improve user satisfaction without complex setups or per-agent pricing.

Tekst is an enterprise AI platform that automates complex business workflows by transforming unstructured communications like emails and tickets into actionable data. It uses custom-trained AI models to intelligently categorize, prioritize, and route requests, seamlessly integrating with existing systems like Salesforce and SAP to boost efficiency, reduce resolution times, and deliver a rapid ROI.

Zoko is a WhatsApp Business Platform that empowers businesses to manage sales, marketing, and customer support through a unified WhatsApp inbox. It leverages the official WhatsApp API to provide features like shared team inboxes, automated e-commerce workflows, broadcast messaging, and detailed analytics, helping companies enhance customer engagement and drive growth.

getsupermoon is an AI-powered customer support platform designed for e-commerce businesses, especially on Shopify. It unifies customer communications from email, live chat, and social media into a single inbox. The AI assistant, trained on your business data, provides human-like responses, automates replies, and can reduce ticket volume by up to 70%, saving teams hours every week.

Crisp is an all-in-one, AI-powered customer support platform for businesses of all sizes. It unifies communications from various channels like chat, email, and social media into a single shared inbox. With features like AI agents, a knowledge base, and a built-in CRM, Crisp helps teams automate support, engage leads, and enhance customer satisfaction efficiently.

OpenPhone is an AI-powered business phone system for startups and small businesses. It combines calls, texts, and contacts into a collaborative shared inbox, enabling teams to improve customer communication, streamline workflows, and build stronger relationships. Features include shared numbers, AI call summaries, an AI answering agent, and powerful integrations.

Euphoric.ai is an AI-powered, multi-channel help desk that unifies customer conversations from email, messengers, and voice calls into a single shared inbox. It boosts agent productivity with AI-suggested replies, ticket summaries, and grammar correction. Featuring high-level security with PCI DSS and ISO compliance, it's a scalable solution for businesses of all sizes to enhance customer support efficiency and satisfaction.

Hiver is an AI-first customer service platform designed to work directly within your existing inbox, like Gmail or Outlook. It transforms your email into a powerful, multi-channel helpdesk, enabling teams to manage shared inboxes, live chat, and WhatsApp conversations seamlessly. With features like AI-powered automation, collaborative tools, and in-depth analytics, Hiver helps teams deliver faster, more human-like support without the complexity of traditional helpdesk software.

ControlHippo is an AI-powered omnichannel conversational platform designed for sales and support teams. It unifies customer communications from channels like WhatsApp, social media, email, and SMS into a single shared inbox. The platform leverages AI chatbots, workflow automation, and CRM integrations to streamline operations, enhance customer engagement, and boost team productivity.

Tekst is an enterprise-grade AI platform that automates complex business workflows by analyzing and understanding unstructured communications. It intelligently categorizes, prioritizes, and routes emails, tickets, and chats to streamline operations, enhance customer support, and drive significant efficiency gains. By integrating seamlessly with existing systems like SAP and Salesforce, Tekst turns your back-office into a competitive advantage.

Missive is a collaborative inbox and team communication tool that unifies email, chat, social media, and tasks into a single platform. It empowers teams to manage shared inboxes, collaborate on responses, assign tasks, and automate workflows. With integrated AI, Missive helps draft replies, summarize conversations, and translate messages, boosting team productivity and efficiency.

Front is an AI-powered customer service platform that unifies all communication channels like email, SMS, and chat into a single collaborative workspace. It enables teams to deliver exceptional, scalable customer service by combining a human touch with powerful AI automation, shared inboxes, and robust ticketing.

ThriveDesk is an AI-powered customer support platform designed for businesses that prioritize exceptional customer care. It unifies live chat, a collaborative shared inbox, and a self-service knowledge base into a single, streamlined workspace. AI features automate tasks, provide instant solutions, and enhance overall support efficiency, helping businesses improve customer satisfaction and drive growth.

Desku is an AI-powered customer service platform designed for SMBs. It unifies conversations from email, live chat, and social media into a single inbox, using AI chatbots and an agent co-pilot to automate support, resolve queries faster, and enhance customer engagement.