OpenPhone

OpenPhone is a modern, AI-powered business phone system designed specifically for startups, small businesses, and growing teams. Trusted by over 60,000 businesses, it reinvents the traditional phone system by bringing calls, texts, and contacts into a single, collaborative shared space. The platform's mission is to help businesses build lasting relationships with their customers by making communication more efficient, transparent, and personal. Whether you're a solo entrepreneur or a scaling team, OpenPhone provides the tools to manage customer interactions professionally, ensuring no opportunity is missed and every customer feels valued.

The system operates over the internet (VoIP), allowing you to use it from anywhere on your mobile devices (iOS/Android) or desktop computer. It separates your business and personal communications, giving you a professional presence without needing a second physical phone.

How to use OpenPhone

Getting started with OpenPhone is a straightforward process designed to get your business communication up and running in minutes:

1. Sign Up and Choose a Number: Start with a 7-day free trial. You can instantly get a new local or toll-free North American phone number, or easily port your existing business number to the platform.
2. Set Up Your Team: Invite your team members to your workspace. You can assign them access to shared phone numbers, allowing everyone to collaborate on calls and messages.
3. Configure Your Phone System: Customize your number's settings to fit your workflow. Use the Call Flow Builder to create custom routing rules, set up phone menus (IVR) to direct callers to the right department, and define business hours to handle after-hours calls with auto-replies or voicemail.
4. Collaborate and Communicate: Use the shared inbox to view all customer interactions—calls, texts, voicemails, and recordings—in a single, unified thread. Use internal threads to discuss customer issues with teammates behind the scenes.
5. Leverage AI and Automations: Activate AI features to get automatic call summaries, transcripts, and action items. Connect OpenPhone with tools like Slack, HubSpot, Salesforce, and Zapier to automate tasks and sync data across your tech stack.

Core Features of OpenPhone

• AI-Powered Communication: Features Sona, an AI agent that answers calls 24/7, captures details, and handles common questions. It also provides AI-generated call summaries, transcripts, next steps, and automatically tags calls for better organization.
• Shared Phone Numbers: Teams can share a single phone number to collaborate on responding to customers. See who is on a call, read conversation threads, and work together from a unified inbox.
• Advanced Call Management: Includes a visual call flow builder, phone menus (IVR), call routing based on custom rules, warm transfers, group calling, and automatic call recording.
• Unified Inbox & Lightweight CRM: Consolidates all calls, texts, voicemails, and call recordings into one conversation view. You can also add custom properties and notes to contacts to keep your team informed.
• Powerful Integrations: Seamlessly connects with essential business tools including HubSpot, Salesforce, Slack, Zapier, Make, Gong, and more, enabling automated workflows and data synchronization.
• Automation: Set up auto-replies for missed calls or texts, schedule messages to be sent at a specific time, and use the OpenPhone API to build custom workflows.
• Local & Toll-Free Numbers: Instantly add local (US & Canada) or toll-free numbers for your business.
• Team Collaboration Tools: Use internal threads for private team discussions within a conversation, and see team analytics to get an overview of communication activity.

Use Cases for OpenPhone

OpenPhone is versatile and serves a wide range of industries and business functions:

• Customer Support: Support teams can use shared numbers to manage inbound queries collaboratively, ensuring faster response times and a seamless customer experience. Call recordings and transcripts help with quality assurance and training.
• Sales Teams: Sales professionals can streamline their outreach with dedicated numbers, log all communications automatically in their CRM (via HubSpot/Salesforce integration), and use AI summaries to quickly catch up on prospect interactions.
• *Startups & Small Businesses: Founders and small teams can establish a professional presence without the cost and complexity of traditional phone systems. It allows them to separate work and personal life while staying connected on the go.
• Recruiting: Recruiters can manage communication with candidates efficiently, using dedicated numbers for different roles and keeping all interaction history in one place.
• Franchises & Multi-Location Businesses: Assign unique numbers to different locations or departments while managing all communications from a central dashboard.

Advantages of OpenPhone

OpenPhone offers significant advantages over personal numbers and legacy phone systems:

• Enhanced Collaboration: The shared inbox and internal threads break down communication silos and empower teams to work together effectively.
• Increased Efficiency: AI features and automations handle repetitive tasks like summarizing calls and logging data, freeing up your team to focus on high-value conversations.
• Improved Customer Experience: Faster response times, intelligent call routing, and 24/7 availability (with the Sona AI agent) ensure customers feel heard and valued.
• Scalability: The platform grows with your business. Easily add new users and phone numbers as your team expands.
• Cost-Effective: Provides enterprise-grade features at a price point accessible to small businesses, with transparent, per-user pricing.
• Flexibility and Mobility: Works on any device (mobile, desktop, web), allowing your team to stay connected from anywhere.

Pricing and Plans

OpenPhone offers a 7-day free trial and three main pricing tiers, with discounts for annual billing:

• Starter: Starts at $15 per user/month (billed annually). This plan includes the essentials: one local or toll-free number per user, unlimited calling and messaging in the US & Canada, voicemail transcripts, and basic integrations.
• Business: Starts at $23 per user/month (billed annually). This is the most popular plan and includes everything in Starter, plus AI call summaries and transcripts, group calling, call transfers, phone menus (IVR), analytics, and integrations with HubSpot and Salesforce.
• Scale: Starts at $35 per user/month (billed annually). This plan includes everything in Business, plus AI call tags, priority support, and dedicated onboarding support.

Add-ons are available for all plans:

• Sona AI Agent: $49/month for 50 calls, with additional calls at $0.99 each.
• Additional Phone Numbers: $5 per number/month.
• International Calling & Messaging: Pay-as-you-go rates.