Seranova Overview
Seranova is an advanced AI-driven platform specifically engineered to help local service businesses, such as HVAC, roofing, plumbing, home services, salons, restaurants, and clinics, efficiently manage and grow their Google reviews. It automates the entire feedback collection process, transforming every customer interaction into a growth opportunity. By intelligently routing positive experiences to Google for public reviews and directing negative feedback privately to your team, Seranova enables businesses to resolve issues before they become public, thereby improving overall customer satisfaction and online reputation.
How to use Seranova
Using Seranova is a straightforward three-step process. First, create your account by selecting a plan and entering your business details, which takes only a few minutes. Second, connect your workflow by linking existing tools like Jobber or Square POS, or opt for manual job completion; Seranova integrates seamlessly with your daily operations. Third, start sending review requests. After each job or visit is completed, Seranova automatically dispatches SMS messages to customers, prompting them for feedback and initiating the review growth process. The system then handles sentiment analysis, routing, and automated replies, allowing you to focus on serving your customers.
Core Features of Seranova
- Automated SMS Review Requests: Sends review requests via SMS after every job/visit with a 98% open rate.
- Sentiment Analysis & Routing: Automatically checks customer sentiment; routes happy customers to Google for public reviews and unhappy customers to your team for private resolution.
- Automated Follow-ups: Sends gentle reminders if customers don't reply to initial requests.
- Automated Review Replies: Generates AI-powered replies to Google reviews based on sentiment, increasing Google Maps visibility (available in Pro and Business plans).
- Integration with Business Tools: Seamlessly integrates with Square POS and Jobber, with options for custom integrations.
- Performance Dashboards: Provides insights into review volume, rating trends, and common feedback themes.
- Private Feedback Mechanism: Allows customers to provide negative feedback privately, giving businesses a chance to resolve issues before they go public.
Use Cases for Seranova
Seranova is ideal for any local service business that relies on Google reviews for new customer acquisition and maintaining a strong online presence. This includes HVAC companies looking to increase their service call bookings through better ratings, roofing businesses aiming to showcase their quality work, plumbing services wanting to manage customer satisfaction proactively, salons and clinics seeking to highlight positive client experiences, and restaurants striving to improve their local search ranking and attract more diners. It's particularly useful for businesses with multiple technicians or locations that need a consistent, automated approach to reputation management.
Advantages of Seranova
Seranova offers several key advantages, including significantly faster review capture (up to 3x), an average rating lift of +1.2 stars, and a quick setup process that allows businesses to be operational in minutes. Its high SMS open rate (98%) ensures maximum customer engagement. By automating the feedback loop, it reduces manual administrative work, prevents negative reviews from going public prematurely, and ensures a consistent brand voice in all public responses. The platform's focus on Google Reviews, the primary channel for local service businesses, helps improve local search visibility and Google ranking, ultimately leading to increased trust and business growth.
Pricing and Plans
Seranova offers several pricing plans to suit different business needs, all starting with a 14-day free trial (no credit card required):
- Starter: $49.99/Month. Designed for businesses just getting started or with light usage and small teams. Includes up to 100 SMS review requests/month, one follow-up, and basic routing.
- Pro: $79.99/Month. The most popular plan for growing businesses. Includes up to 300 SMS review requests/month, two follow-ups, routing, and auto-replies for positive reviews (30 replies per month).
- Business: $129.99/Month. For large-volume businesses. Includes all Pro features, up to 5 follow-ups, auto-replies for both positive and negative reviews, and a done-for-you setup.
- Enterprise: Tailored solutions for multi-location and high-growth teams. Contact sales for specific pricing and features.
Seranova FAQ
Traffic
Latest traffic
Status
Monthly traffic trend
- 2026-1: 0
- 2026-2: 0
- 2026-3: 1.5K
- 2026-4: 865
- 2026-5: 73
Geography
Top 5 countries / regions
- 🇺🇸United States100.0%
Top keywords
| Keyword | Cost per click |
|---|---|
| seranova | $1.84 |
Seranova Alternatives
Hifivestar
Hifivestar is an AI-powered review and reputation management platform designed to help businesses boost their online presence. It enables users to generate, monitor, analyze, and showcase reviews from over 40 platforms like Google and Facebook. Key features include AI-powered auto-replies, a centralized dashboard, and tools to filter negative feedback, ultimately helping businesses attract new customers and improve their search rankings.
Feedback Management
Yext
Yext is an AI-powered brand visibility platform designed for multi-location businesses. It helps companies manage their digital presence across search engines, maps, listings, reviews, and social media. By structuring brand data for AI, Yext ensures accurate information is discoverable everywhere, driving local engagement and customer conversions.
Reputation Management
Yingrest
Yingrest is an AI-powered integrated growth platform designed for restaurants, offering a comprehensive suite of tools for online marketing, reputation management, and operational efficiency. It helps restaurants build a high-end online brand, attract new customers, and manage bookings and takeout with zero commission.
Chatbot
Avarup
Avarup is an AI-powered review management platform designed to help businesses enhance their online reputation. It consolidates reviews from over 40 platforms, automates review requests across multiple channels, and uses AI to streamline responses. Avarup helps generate more 5-star reviews, manage negative feedback privately, and showcase positive testimonials to build customer trust and drive growth.
Feedback Management
Madison AI
Madison AI is your dedicated digital marketing specialist, leveraging AI to automate and optimize Local SEO, Social Media Management, and Reputation Management. Designed for businesses of all sizes, it helps you rank higher, grow brand reach, and protect your online reputation, all from a single, intuitive platform.
Local SeoSeranova Categories
Seranova Jobs
Seranova Embed Widget
Copy this embed code to place the badge on your blog, article, or product site and send readers directly to this ToolMage detail page.
Related AI tools
Hifivestar
Hifivestar is an AI-powered review and reputation management platform designed to help businesses boost their online presence. It enables users to generate, monitor, analyze, and showcase reviews from over 40 platforms like Google and Facebook. Key features include AI-powered auto-replies, a centralized dashboard, and tools to filter negative feedback, ultimately helping businesses attract new customers and improve their search rankings.
Feedback Management
Jyek
Jyek is an AI agent platform that understands objectives, creates execution plans, uses tools, and delivers verifiable results for complex, multi-step tasks.
AutomationAvarup
Avarup is an AI-powered review management platform designed to help businesses enhance their online reputation. It consolidates reviews from over 40 platforms, automates review requests across multiple channels, and uses AI to streamline responses. Avarup helps generate more 5-star reviews, manage negative feedback privately, and showcase positive testimonials to build customer trust and drive growth.
Feedback Management
reviewly
reviewly is an AI-powered platform designed to help businesses manage and grow their Google reviews. It automates the process of collecting feedback via SMS, uses AI to help customers write reviews, and provides AI-generated responses to save business owners time. This boosts online reputation, improves local SEO, and drives customer acquisition.
Feedback Management
REVIEWS.io AI Reply
REVIEWS.io AI Reply is an intelligent tool designed to automate and streamline the process of responding to customer reviews. It uses advanced AI to analyze review sentiment and content, generating personalized, on-brand replies instantly. This helps businesses save time, maintain a consistent voice, and improve their online reputation across multiple platforms.
Review Management
Review Tailor
Review Tailor is an AI-powered tool designed to help businesses manage their online reputation by generating personalized and professional responses to customer reviews. It analyzes review sentiment and content to craft tailored replies, saving time and ensuring brand consistency across multiple platforms.
Review Management
Reviewsblender
Reviewsblender is an AI-powered reputation management tool that aggregates online reviews from multiple platforms. It provides weekly actionable insights through sentiment analysis and translation, helping businesses improve ratings and customer satisfaction with AI-generated review responses delivered directly via email.
Business Intelligence
Bizu
Bizu is an AI-powered platform designed for retailers to transform WhatsApp conversations into actionable sales insights. It centralizes data from multiple WhatsApp numbers, analyzes customer interactions, identifies trends, and provides practical recommendations to boost sales and foster customer loyalty.
Feedback Analysis
Cheers
Cheers is an AI-powered Frontline Brand Control Center that connects customer feedback directly to individual employees using NFC technology. It helps businesses manage online reputation, motivate staff with real-time recognition, and gain actionable insights to improve customer experience.
Business Intelligence
rannkly
Rannkly is an all-in-one, AI-powered online reputation management platform for businesses. It helps you monitor and manage customer reviews, schedule social media posts, and analyze your online presence from a single dashboard. Improve your brand image, engage with customers, and boost your local SEO effortlessly.
Reputation Management
RightResponseAI
RightResponseAI is an all-in-one reputation management and local SEO platform. It uses advanced AI to generate hyper-personalized review responses, perform deep sentiment analysis on customer feedback, and track your business's ranking on Google Maps. The platform helps local and multi-location businesses improve their online presence, build customer trust, and outrank competitors through actionable insights.
Customer FeedbackYext
Yext is an AI-powered brand visibility platform designed for multi-location businesses. It helps companies manage their digital presence across search engines, maps, listings, reviews, and social media. By structuring brand data for AI, Yext ensures accurate information is discoverable everywhere, driving local engagement and customer conversions.
Reputation ManagementYingrest
Yingrest is an AI-powered integrated growth platform designed for restaurants, offering a comprehensive suite of tools for online marketing, reputation management, and operational efficiency. It helps restaurants build a high-end online brand, attract new customers, and manage bookings and takeout with zero commission.
Chatbot
TapGet
TapGet is an innovative smart marketing tool leveraging NFC and AI to help local businesses effortlessly gather positive customer reviews, boost social media engagement, and drive sales. It offers a single-tap solution for customers to leave feedback, access deals, connect to Wi-Fi, and more, streamlining customer interaction and enhancing loyalty programs.
Customer Engagement
Reviewsenseai
Reviewsenseai is an AI-powered platform that automates the analysis of customer reviews. It aggregates feedback from multiple sources, performs sentiment and thematic analysis, and generates actionable insights to help businesses improve products, enhance customer experience, and manage their online reputation effectively.
Data Analytics
Seranova Comments (0)
Sign in to comment.
Sign inNo comments yet.