Seranova

Seranova is an advanced AI-driven platform specifically engineered to help local service businesses, such as HVAC, roofing, plumbing, home services, salons, restaurants, and clinics, efficiently manage and grow their Google reviews. It automates the entire feedback collection process, transforming every customer interaction into a growth opportunity. By intelligently routing positive experiences to Google for public reviews and directing negative feedback privately to your team, Seranova enables businesses to resolve issues before they become public, thereby improving overall customer satisfaction and online reputation.

How to use Seranova

Using Seranova is a straightforward three-step process. First, create your account by selecting a plan and entering your business details, which takes only a few minutes. Second, connect your workflow by linking existing tools like Jobber or Square POS, or opt for manual job completion; Seranova integrates seamlessly with your daily operations. Third, start sending review requests. After each job or visit is completed, Seranova automatically dispatches SMS messages to customers, prompting them for feedback and initiating the review growth process. The system then handles sentiment analysis, routing, and automated replies, allowing you to focus on serving your customers.

Core Features of Seranova

• Automated SMS Review Requests: Sends review requests via SMS after every job/visit with a 98% open rate.
• Sentiment Analysis & Routing: Automatically checks customer sentiment; routes happy customers to Google for public reviews and unhappy customers to your team for private resolution.
• Automated Follow-ups: Sends gentle reminders if customers don't reply to initial requests.
• Automated Review Replies: Generates AI-powered replies to Google reviews based on sentiment, increasing Google Maps visibility (available in Pro and Business plans).
• Integration with Business Tools: Seamlessly integrates with Square POS and Jobber, with options for custom integrations.
• Performance Dashboards: Provides insights into review volume, rating trends, and common feedback themes.
• Private Feedback Mechanism: Allows customers to provide negative feedback privately, giving businesses a chance to resolve issues before they go public.

Use Cases for Seranova

Seranova is ideal for any local service business that relies on Google reviews for new customer acquisition and maintaining a strong online presence. This includes HVAC companies looking to increase their service call bookings through better ratings, roofing businesses aiming to showcase their quality work, plumbing services wanting to manage customer satisfaction proactively, salons and clinics seeking to highlight positive client experiences, and restaurants striving to improve their local search ranking and attract more diners. It's particularly useful for businesses with multiple technicians or locations that need a consistent, automated approach to reputation management.

Advantages of Seranova

Seranova offers several key advantages, including significantly faster review capture (up to 3x), an average rating lift of +1.2 stars, and a quick setup process that allows businesses to be operational in minutes. Its high SMS open rate (98%) ensures maximum customer engagement. By automating the feedback loop, it reduces manual administrative work, prevents negative reviews from going public prematurely, and ensures a consistent brand voice in all public responses. The platform's focus on Google Reviews, the primary channel for local service businesses, helps improve local search visibility and Google ranking, ultimately leading to increased trust and business growth.

Pricing and Plans

Seranova offers several pricing plans to suit different business needs, all starting with a 14-day free trial (no credit card required):

• Starter: $49.99/Month. Designed for businesses just getting started or with light usage and small teams. Includes up to 100 SMS review requests/month, one follow-up, and basic routing.
• Pro: $79.99/Month. The most popular plan for growing businesses. Includes up to 300 SMS review requests/month, two follow-ups, routing, and auto-replies for positive reviews (30 replies per month).
• Business: $129.99/Month. For large-volume businesses. Includes all Pro features, up to 5 follow-ups, auto-replies for both positive and negative reviews, and a done-for-you setup.
• Enterprise: Tailored solutions for multi-location and high-growth teams. Contact sales for specific pricing and features.