Brainfish

Brainfish introduces a revolutionary approach to customer support with its Ambient AI Agents. Unlike traditional chatbots or static help centers, Brainfish embeds directly into your product or website with just a few lines of code. It acts as a proactive, intelligent support layer that observes user interactions in real-time to understand their behavior, identify friction points, and provide contextual assistance. The core philosophy is to move from reactive ticket handling to proactive problem prevention, making your product intuitively easier to use. By continuously learning from how your product is actually used, Brainfish ensures that support is always relevant, up-to-date, and effective, significantly reducing the burden on human support teams and enhancing the overall customer experience.

How to use Brainfish

Getting started with Brainfish is designed to be a fast and straightforward process, enabling you to launch in minutes, not months.
1. Embed the Agent: First, you create an ambient agent in your Brainfish account. Then, you simply embed a small code snippet into your product or website. This is all the technical setup required to get the agent live.
2. Autonomous Learning: Once embedded, the AI agent immediately begins its learning process. Using computer vision and pattern recognition, it observes user behavior, clicks, and workflows within your application. It automatically catalogs your product's features and creates a dynamic, living map of how everything works without any manual training.
3. Proactive Assistance: As soon as the agent has learned from the initial user interactions, it becomes active. Customers and staff can ask it questions and receive instant, accurate answers. The agent can also perform end-to-end actions, such as completing tasks for the user by integrating with your product's APIs, and provide proactive guidance when it detects a user might be struggling.

Core Features of Brainfish

• Self-Generating Docs: Brainfish watches how users interact with your product and automatically creates and updates your help documentation. This ensures your knowledge base is always current without any manual effort.
• End-to-End Actions: The AI agent can connect to your product's APIs and third-party tools (like Zendesk) to perform tasks directly for the user, going beyond just providing information to actively solving problems.
• Contextual Guidance: It delivers real-time, in-app support, providing the right answers and guidance at the exact moment a user needs them, based on their current context and actions.
• Behavioral Reporting & Insights: Brainfish provides deep analytics on user behavior. It helps you understand why customers need help, where they get stuck, and how to improve your product, content, and processes.
• Continuous Learning (Ambient Intelligence): The agent never stops learning. It continuously adapts to product changes and new user behaviors, ensuring its knowledge and assistance remain accurate and effective over time.
• Multimodal Answer Engine: It can draw information from multiple sources, including its self-generated knowledge, existing help docs, websites, and third-party knowledge bases, to provide the most comprehensive answers.

Use Cases for Brainfish

Brainfish is trusted by ambitious brands to transform their customer experience. For example, Smokeball, a legal practice management software, achieved an 83% self-service rate, turning their support team into a proactive, value-adding center. CareMaster uses Brainfish to improve user onboarding and product adoption, helping customers learn the software frictionlessly. Similarly, Madpaws utilizes the 'Themes' feature to understand customer needs better and drive customer-centric feature development. The primary use cases include reducing support ticket volume, improving feature discovery and adoption, providing 24/7 expert assistance to every user, and turning user behavior data into actionable product insights.

Advantages of Brainfish

The key advantage of Brainfish is its proactive and autonomous nature. It fixes problems before they become support tickets, drastically reducing customer effort and increasing satisfaction. By automating documentation and learning continuously, it eliminates the high maintenance costs associated with traditional knowledge bases and support tools. It provides a superior experience to shallow AI chatbots by performing actions and offering deep, contextual help. Furthermore, Brainfish is built with enterprise-grade security, holding SOC 2 Type II and ISO 27001 certifications and being GDPR-compliant, ensuring data privacy and security.

Pricing and Plans

Brainfish offers several pricing tiers billed annually in USD. They also offer a discounted plan for eligible startups.

• Core Plan: Starting from $795/month. This plan includes 2,000 user sessions/month, 1 Ambient Support Agent, Self-Generating Knowledge, Performance Analytics, and Basic Integrations.
• Growth Plan: Starting from $2,000/month. It includes everything in Core, plus AI Actions (API integrations), 7,500 user sessions/month, Unlimited Ambient Agents, AI Themes & Insights, and Priority Support.
• Enterprise Plan: Custom pricing. This plan includes everything in Growth, plus unlimited sessions, custom integrations, localized cloud deployments, SSO/SAML, and a dedicated account manager.