Gleap

Gleap is a comprehensive, AI-first customer feedback platform designed to help businesses improve their products, enhance customer relationships, and accelerate growth. It consolidates multiple essential tools into a single, integrated solution, serving as a powerful alternative to platforms like Intercom, Zendesk, and Instabug. Gleap empowers companies to listen to the voice of their customers through a variety of channels and features, from intuitive bug reporting to proactive user engagement.

At its core, Gleap is built to streamline the entire feedback lifecycle. For websites and mobile apps, it offers an easy-to-implement widget that allows users to report bugs, submit feature requests, or provide general feedback with ease. A standout feature is the 'shake to report' gesture for mobile apps, which makes the process incredibly intuitive for end-users. This feedback is then channeled into a shared team inbox, where teams can collaborate, manage tickets, and resolve issues efficiently using custom workflows.

The platform's AI capabilities are a significant differentiator. 'Kai', the AI support bot, can be trained on multiple content sources, such as a public knowledge base, to provide instant, accurate answers to customer queries. This not only reduces the burden on support teams but also improves the user experience by offering immediate help. The AI can also generate summaries of complex issues and suggest replies, further boosting team productivity. Beyond reactive support, Gleap's automation platform enables businesses to proactively engage users with targeted in-app messages, emails, product tours, and surveys to drive activation, retention, and conversion.

How to use Gleap

Using Gleap is a straightforward process designed for rapid implementation and immediate value. First, you need to sign up for a plan that suits your needs, with options ranging from hobby projects to large enterprises. The implementation itself is quick, often taking just a few minutes. You simply add the Gleap JavaScript snippet to your website or integrate the SDK into your mobile application (iOS/Android). Once integrated, you can configure the Gleap widget's appearance and behavior to match your brand. You can set up various support channels, including the widget, email, WhatsApp, and social messengers. Next, you can build out your public help center and train the AI bot, Kai, with your documentation to enable automated support. Finally, you can start creating automated outreach campaigns, such as welcome messages for new users, product tours to highlight key features, or surveys to gather specific insights. All incoming feedback and support requests will appear in your shared inbox, ready for your team to manage.

Core Features of Gleap

• AI Support Bot (Kai): An AI-powered chatbot that provides instant answers, summarizes tickets, and suggests replies, trained on your knowledge base.
• Bug Reporting & Feedback Collection: Intuitive in-app bug reporting for websites and mobile apps (including screen recording and shake-to-report), and a centralized feedback inbox.
• Automated Outreach & Messaging: Engage users with targeted in-app chats, emails, push notifications, banners, product tours, and checklists.
• Public Roadmap & Feature Requests: Increase transparency by sharing your product roadmap publicly and allowing users to vote on feature requests.
• Help Center & Knowledge Base: Create a comprehensive, public knowledge base with unlimited articles and collections to empower users to self-serve.
• Custom Bots: Design and deploy custom chatbots to handle specific workflows and scale your business without writing any code.
• Multi-Channel Support: Manage conversations from various channels like your website widget, email, WhatsApp, Instagram, and Facebook Messenger in one unified inbox.
• Integrations & API: Connect Gleap with your existing tools through third-party integrations and a flexible API for custom workflows.

Use Cases for Gleap

Gleap is versatile and valuable for various organizations. SaaS companies use it to streamline their development process by capturing detailed bug reports and prioritizing features based on direct user feedback. Mobile app developers leverage the SDK for seamless in-app support and to fix bugs faster, improving app store ratings. E-commerce businesses utilize the automated messaging features to guide users, reduce cart abandonment, and boost sales. Digital agencies find it invaluable for managing client feedback during project development, ensuring smooth collaboration and high client satisfaction. For startups, Gleap provides an affordable, all-in-one solution to build a customer-centric product from day one.

Advantages of Gleap

The primary advantage of Gleap is its all-in-one nature, which eliminates the need for multiple disparate tools, saving both money and time. Its AI-first approach significantly enhances support efficiency and scalability. Compared to competitors, Gleap often provides superior functionality at a more competitive price point. The platform is praised for its ease of implementation and the responsiveness of its support team. By fostering a direct line of communication with users through features like public roadmaps and easy feedback submission, Gleap helps companies build stronger, more loyal customer relationships and ultimately, better products.

Pricing and Plans

Gleap offers a tiered pricing structure with a 14-day free trial available for the Team plan. All plans are based on monthly or annual billing, with a 20% discount for annual subscriptions.
- Hobby Plan: $31/month. Designed for hobby projects and freelancers, includes 1 team member and 1 project.
- Team Plan: $119/month. Aimed at teams with higher support volumes, offering unlimited team members, unlimited projects, and advanced AI capabilities.
- Enterprise Plan: Starting from $799/month. A custom solution for large organizations with needs for enhanced support, SLAs, and a dedicated Customer Success Manager.
A generous startup program is also available, offering a 50% discount for the first 3 years. Additional costs may apply for AI responses (~$0.02 per answer) and outbound emails ($2 per 1000 emails sent).