Hyperfox

Hyperfox is a cutting-edge B2B order automation software specifically developed for distribution and logistics sectors. It addresses the common industry challenge of manual, error-prone order intake processes that often lead to operational chaos, peak pressure on customer service, and poor scalability. Founded in Belgium in 2023, Hyperfox leverages modern AI technology to create an effective, easy-to-use, enjoyable, and ethical solution for automating order workflows.

How to use Hyperfox

Hyperfox acts as a crucial control layer positioned between incoming customer orders and your existing ERP or TMS systems. To use Hyperfox, companies integrate their various order intake channels—such as email (supporting plain text, PDF, Excel, documents, images, audio), EDI/APIs, web forms, and field sales applications—into the platform. Hyperfox then automatically captures, validates orders against predefined business rules and customer agreements, and routes clean, accurate orders to the appropriate operational systems. This process minimizes manual intervention, allowing teams to monitor exceptions and manage order flows efficiently. A 45-minute introductory call and demo are available to explore how Hyperfox fits specific order flows, using example data before moving to personalized data if a mutual fit is established.

Core Features of Hyperfox

• Email Automation: Automatically processes orders from emails (text, PDF, Excel, images, audio), validating against customer agreements and delivery rules.
• EDI Automation: Receives, maps, and validates EDI/API orders in a scalable and controlled manner.
• Field Sales App: Enables sales representatives to create accurate orders on the go, incorporating customer-specific pricing and rules.
• Personalised Order Form: Provides a simple, customer-specific order form accessible on mobile and desktop, replacing manual slips and email orders.
• B2B Customer Portal: Offers a self-service portal for customers to place orders, view order status, and access real-time information, reducing back-office inquiries.
• Real-time Status Updates: Automates real-time updates for order progress, stock availability, and delivery timelines, with seamless B2B marketplace integration.
• ERP & TMS Integration: Plug-and-play integration with existing ERP and TMS systems via standard integrations, APIs, SDKs, and scheduled import/export (CSV/XML), without requiring system migration.

Use Cases for Hyperfox

Hyperfox is ideal for distribution and logistics companies struggling with manual order processing, high error rates, and inefficient customer service. It's particularly useful for organizations receiving orders through multiple informal channels like email and spreadsheets, needing to streamline their back-office operations. Specific use cases include automating order intake for transport companies, food packaging specialists, and medication suppliers to care centers, where timely and accurate order processing is critical. It also serves businesses looking to offer real-time order status, stock availability, and delivery updates to their B2B customers and integrate with marketplaces.

Advantages of Hyperfox

The primary advantage of Hyperfox is its ability to automate up to 100% of order intake, drastically reducing manual data entry and associated errors. This leads to significant time savings, with reported processing times dropping from minutes to seconds. Companies can handle more orders with the same customer service team, fostering sustainable growth and allowing employees to focus on value-added tasks and exceptions. Hyperfox ensures high data accuracy, improves operational visibility, and enhances scalability. Its plug-and-play integration minimizes IT overhead, and the system is designed to be effective, easy, enjoyable for users, and ethical by delivering measurable ROI within 90 days.