FleetWorks

FleetWorks is a next-generation logistics management platform designed to put your freight brokerage on autopilot using artificial intelligence. It introduces AI-powered carrier representatives, named Felice and Fred, who act as digital members of your team. These AI reps are engineered to handle the time-consuming and repetitive tasks of carrier procurement, freeing up your human staff to concentrate on strategic growth and building strong customer and carrier relationships.

The platform is built by a team with deep industry experience, including leadership from Uber Freight, who understand the core challenges faced by brokers and carriers. FleetWorks aims to empower people in the freight industry by providing technology that enhances efficiency and scalability. The core of the service is to automate both inbound and outbound communication channels, ensuring that every carrier interaction is handled promptly and professionally, 24/7.

How to use FleetWorks

Using FleetWorks is designed to be a seamless integration into your existing workflow:

1. Integration: Start by integrating FleetWorks with your current Transportation Management System (TMS). The platform is designed to work with leading industry software.
2. Load Assignment: When a new load needs coverage, you simply enter the details into your TMS as usual. FleetWorks' AI automatically detects the new requirement.
3. Automated Outreach: The AI carrier rep (Felice or Fred) takes over, initiating outbound calls and emails to a list of potential carriers to find coverage.
4. Carrier Vetting: The AI vets interested carriers based on your predefined criteria, such as safety ratings, insurance coverage, and operating authority, ensuring compliance and quality.
5. Rate Negotiation: The AI engages in rate negotiations with carriers, working within your specified parameters to secure competitive pricing.
6. 24/7 Inbound Management: FleetWorks handles all inbound calls from carriers, answering inquiries about load availability and details, ensuring 100% of calls are answered on the first ring.
7. Presenting Options: Once the AI has identified and pre-qualified a set of suitable carriers, it presents the best options to your human broker for final approval and booking.
8. Performance Monitoring: You can track the AI's activities, call logs, and performance metrics through a dedicated dashboard, giving you full visibility and control.

Core Features of FleetWorks

• AI Carrier Representatives: Digital team members (Felice and Fred) that handle carrier communications and negotiations.
• Automated Carrier Vetting: Automatically checks carrier credentials against your standards for safety, insurance, and authority.
• AI-Powered Rate Negotiation: Intelligently negotiates rates with carriers to meet your target pricing.
• 24/7 Communication Handling: Manages all inbound and outbound calls and emails around the clock, ensuring no missed opportunities.
• Seamless TMS Integration: Connects with your existing Transportation Management System for a smooth workflow.
• Scalable Operations: Effortlessly handles fluctuations in load volume without the need to hire additional staff.
• Performance Analytics: Provides a dashboard with key metrics to measure time savings, cost reductions, and operational efficiency.

Use Cases for FleetWorks

FleetWorks is ideal for various players in the logistics industry:

• Freight Brokerages: The primary use case. Brokerages of all sizes can automate their carrier-facing operations to increase load coverage speed, reduce costs, and improve margins.
• Third-Party Logistics (3PL) Providers: Larger 3PLs can use FleetWorks to standardize their carrier procurement process across different teams and scale their operations efficiently.
• Enterprise Shippers with Brokerage Arms: Large companies that manage their own freight can leverage FleetWorks to streamline their transportation logistics and reduce overhead.

Advantages of FleetWorks

The platform offers significant, measurable benefits:

• Drastic Time Savings: Users report saving an average of 4 hours per day per carrier representative.
• Significant Cost Reduction: Achieves up to 80% cost savings compared to the salary and overhead of a traditional carrier rep.
• Enhanced Responsiveness: Guarantees that 100% of inbound calls are answered on the first ring, improving carrier satisfaction and engagement.
• Operational Scalability: Allows your business to grow and handle more volume without a proportional increase in headcount.
• Focus on Strategic Growth: By automating repetitive tasks, your team can focus on building relationships, strategic carrier partnerships, and customer service.

Pricing and Plans

FleetWorks operates on a customized pricing model tailored to the specific needs of each business. Pricing is typically based on factors such as load volume, the number of users, and the complexity of integration. To get a detailed quote, potential customers are encouraged to contact the FleetWorks team to schedule a demo and discuss their requirements. This ensures you get a plan that aligns perfectly with your operational scale and business goals.