Fluency

Fluency is a revolutionary AI-powered process documentation platform designed to transform how businesses create, manage, and share their operational knowledge. It addresses the critical challenges of manual documentation, which is often time-consuming, prone to errors, and leads to knowledge silos. By automating the entire process, Fluency allows teams to generate comprehensive, production-ready Standard Operating Procedures (SOPs), training manuals, and guides in minutes instead of hours. This not only boosts productivity but also secures critical institutional knowledge, making it easily accessible for onboarding, training, and compliance purposes.

The platform is built for enterprise environments, trusted by leading operations teams to eliminate key person dependencies and reduce the risks associated with outdated or inconsistent documentation. With robust security features like SOC 2 Type I & II attestation, end-to-end encryption, and PII redaction, Fluency ensures that all your sensitive process knowledge is protected by default.

How to use Fluency

Using Fluency is an incredibly simple three-step process that turns complex workflows into clear, actionable documents:

1. Click Record: Start by clicking the record button in the Fluency application. There's no need to manually take screenshots, write down steps, or worry about formatting.
2. Do Your Work: Perform your task or workflow as you normally would. Fluency works in the background, automatically capturing every click, action, and screen change with full context. The AI understands the 'why' behind each step, not just the 'what'.
3. Get an Instant SOP: Once you're done, Fluency's AI processes the recording and generates a complete, step-by-step document in minutes. This document is ready to be shared with your team, stored in a secure vault, or exported for other uses.

Core Features of Fluency

• AI-Powered Documentation: Automatically generates step-by-step guides from screen recordings, saving hours of manual work.
• Contextual Capture: The AI captures not just clicks but the business context and reasoning behind each action, creating truly comprehensive guides.
• PII Redaction: Automatically detects and masks sensitive Personally Identifiable Information (PII) in screenshots to maintain privacy and security.
• Secure Vaults & Folders: Organize and store your process documents in a secure, access-controlled environment.
• Team Management: Manage users and teams with role-based access controls to ensure the right people have access to the right information.
• Document Versioning: Track changes and manage the history of your documents, ensuring everyone is using the most up-to-date version.
• Insights & Analytics: Monitor document views and engagement to understand how your process guides are being used.
• Process Maps: Visualize entire processes across different teams and tools to identify bottlenecks and opportunities for improvement.
• Integrations: Seamlessly export documents to platforms like Confluence and enable secure login with SSO for enterprise clients.

Use Cases for Fluency

Fluency is a versatile tool that adds value across various business functions:

• Employee Onboarding & Training: Drastically reduce onboarding time by up to 80% by providing new hires with clear, interactive, and easy-to-follow training guides for any software or process.
• Operations & Process Standardization: Create a single source of truth for all company procedures, ensuring consistency, reducing errors, and eliminating knowledge silos.
• Compliance & Audits: Effortlessly generate and maintain accurate documentation required for audits and regulatory compliance, reducing risk and stress.
• Customer Support: Equip support teams with detailed guides to help them resolve customer issues quickly and consistently.
• Software Implementation: Document how to use new software and guide teams through digital transformation projects.

Advantages of Fluency

Fluency offers significant advantages over traditional documentation methods:

• Massive Time Savings: Reduce the time spent on creating a single process document from 4-6 hours to just 5 minutes.
• Eliminate Knowledge Silos: Capture and centralize critical knowledge that would otherwise be lost when an employee leaves.
• Enhanced Accuracy & Consistency: AI-generated documents are less prone to human error and ensure every process is documented in a standardized format.
• Improved Compliance: Maintain an up-to-date, easily auditable trail of all your standard operating procedures.
• Scalable Operations: Provides the clarity and consistency needed for teams to scale efficiently without losing productivity.

Pricing and Plans

Fluency offers a flexible pricing structure to suit different needs, from individuals to large enterprises:

• Free Plan: A limited plan perfect for trial and small-scale use. It includes the ability to create up to 5 process documents, manage 5 teams, and use 5 secure vaults and folders.
• Pro Plan: Designed for power users and professional teams. This plan offers unlimited document creation, teams, vaults, and folders. It also includes advanced features like PDF/Word export, document versioning, PII redaction, analytics, process maps, AI chat, and Confluence integration.
• Enterprise Plan: The ultimate solution for large organizations with enhanced security and support needs. It includes all Pro features plus custom branding, SSO integration, dedicated onboarding and training, SLA support, a private Slack support channel, and deployment assistance.