Tomato.ai

Tomato.ai offers a revolutionary AI-powered solution designed to bridge communication gaps in global business interactions. It specializes in real-time accent neutralization and reduction, primarily for offshore call center agents. As agents speak, Tomato.ai's sophisticated voice filter instantly softens their accent, making their pronunciation sound more familiar and clearer to customers, for example, in the United States. This technology directly addresses the challenges of communication barriers caused by diverse accents (such as Indian, Filipino, and others), leading to a significant improvement in intelligibility and a reduction in customer frustration.

Unlike traditional accent training, which can be time-consuming and yield inconsistent results, Tomato.ai provides immediate and consistent improvements. The platform is engineered to not only clarify pronunciation but also to cancel background noise and enhance overall voice quality, all while preserving the agent's unique voice identity. This creates a more professional and seamless customer experience, fostering trust and improving business outcomes.

How to use Tomato.ai

Using Tomato.ai is a straightforward process designed for easy integration into existing call center workflows:

1. Request a Demo: Start by visiting the Tomato.ai website and requesting a free demo to see the technology in action.
2. Test Your Voice: Use the 'Web Mic Check' feature on their website. This allows you to record your voice with a wired headset and hear the accent-reduced results in just a few minutes.
3. Sign Up & Integration: Choose a suitable plan and sign up. The solution is then deployed for your agents. It works as a software filter that integrates with your existing call center communication systems.
4. Real-Time Operation: Once set up, agents simply speak as they normally would during calls. The AI filter works automatically in the background, modifying their voice in real-time before the customer hears it.
5. Monitor Performance: Utilize the provided dashboard to track agent usage, monitor performance, and manage teams to see the impact on key metrics.

Core Features of Tomato.ai

• Real-Time Accent Softening: Instantly neutralizes and reduces heavy or light accents as the agent speaks, tailoring the output accent based on the customer's geography.
• Advanced Noise Cancellation: Eliminates background noise from busy call center environments, ensuring only the agent's voice is transmitted clearly.
• Voice Quality Improvement: Enhances the overall audio quality for a more professional and pleasant listening experience.
• Voice Preservation: Modifies the accent without altering the agent's fundamental voice, maintaining a natural and human-like conversation.
• Usage Dashboard & Analytics: Provides administrators with a dashboard to track agent usage, manage seats across different teams, and analyze performance.
• Security and Compliance: The platform is SOC 2 Type II and HIPAA compliant, and meets PCI-DSS requirements, ensuring data security and privacy for sensitive industries.

Use Cases for Tomato.ai

Tomato.ai is ideal for any organization that relies on a global workforce for voice-based communication:

• Offshore Customer Support Centers: Improve first-call resolution and CSAT scores by ensuring customers can easily understand support agents.
• Global Sales Teams: Increase close rates and build better rapport by making sales pitches clearer and more credible to international customers.
• BPO (Business Process Outsourcing) Providers: Offer a higher value service to clients by providing agents with superior communication clarity, making them more competitive.
• Technical Support Helpdesks: Reduce call times and improve accuracy in problem-solving by eliminating misunderstandings related to technical jargon or instructions.

Advantages of Tomato.ai

Implementing Tomato.ai provides several key business advantages:

• Improved CSAT: Enhanced agent intelligibility leads directly to a better customer experience and higher satisfaction scores.
• Boosted Sales & Savings: Clearer communication increases sales conversions. It also makes offshoring more effective, leading to significant cost savings.
• Reduced Agent Churn: By minimizing customer abuse and frustration related to accents, agent morale and job satisfaction improve, leading to lower turnover.
• Expanded Hiring Pool: Companies can hire skilled candidates who might have previously been overlooked due to heavy accents, overcoming Mother Tongue Language (MTL) limitations.

Pricing and Plans

Tomato.ai offers structured pricing to suit different team sizes and needs.

• Pro Plan: Ideal for smaller teams, requiring a minimum of 3 seats.
  • Accent Softening with Noise Cancellation: $59 USD per seat/month (billed monthly). An annual plan is available with a 17% discount.
  • Noise Cancellation Only: $9 USD per seat/month.
  • Features: Includes unlimited accent softening and noise cancellation, Web Mic Check for up to 500 agents, a dashboard to track usage for up to 3 teams, and email/help center support.
• Enterprise Plan: Designed for larger organizations, requiring a minimum of 20 paid seats.
  • Features: Includes everything in the Pro plan, plus flexible free trial options, unlimited agent testing with Web Mic Check, unlimited teams, priority support with a dedicated account manager and response SLA, uptime guarantee SLA, and access to compliance reports (SOC 2, HIPAA, PCI-DSS).
  • Price: Custom pricing based on features, volume, and payment period. A demo call is required to get a quote.