trainn

Trainn is a comprehensive, AI-powered customer education platform designed specifically for modern SaaS businesses. Now part of Chargebee, Trainn streamlines the entire process of creating and delivering training content, eliminating dependencies on design and development teams. It empowers companies to turn their customers into product experts, thereby increasing adoption, improving retention, and reducing support loads. The platform is an all-in-one solution for creating product videos, step-by-step documentation, self-service knowledge bases, and full-fledged customer academies—all through a user-friendly, no-code interface.

How to use trainn

Using Trainn is designed to be simple and efficient. The process begins with a screen recording of your product workflow using the Trainn extension. From there, Trainn's AI takes over, automatically transforming the recording into multiple content formats:

1. Record Your Screen: Capture any workflow or feature demonstration within your application.
2. AI-Powered Generation: Trainn AI automatically generates a professional-quality product video complete with AI voiceovers, dynamic zooms, spotlights, and captions. Simultaneously, it creates step-by-step interactive guides with screenshots and descriptive text.
3. Customize and Edit: Fine-tune the generated content. You can edit the video timeline, blur sensitive information, annotate screenshots, add custom branding, intros, and outros.
4. Organize and Launch: Assemble your videos and guides into structured courses within a Customer Academy or publish them in a branded, self-service Knowledge Base.
5. Share and Embed: Share content with a simple link or embed it directly into your product, website, or landing pages using the in-app widget for contextual help.
6. Analyze and Improve: Track learner engagement and content performance through advanced analytics to understand the impact of your education programs and identify areas for improvement.

Core Features of trainn

• AI Content Authoring: Automatically convert screen recordings into polished product videos and step-by-step documentation in minutes.
• AI Video Creation: Features include multi-language AI voiceovers, automatic zooms and spotlights, closed captions, and custom backgrounds to create professional videos without any editing skills.
• Interactive Guides: Generate engaging, interactive walkthroughs that guide users through processes, which can be easily converted to static step-by-step guides.
• No-Code Knowledge Hub: Launch a fully branded, self-service knowledge base quickly. It supports public/private access, SSO/SAML authentication, and can be embedded as an in-app widget.
• Zero-Code LMS/Academy: Build a comprehensive customer academy with courses, quizzes, and certifications. Personalize learning paths based on user roles or needs and track progress with detailed analytics.
• Multi-Language Support: The Enterprise plan offers 1-click translation into over 30 languages, making it easy to scale customer education globally.
• Advanced Analytics: Gain deep insights into learner engagement, content completion rates, and the overall effectiveness of your training programs.

Use Cases for trainn

Trainn is versatile and caters to various teams within a SaaS organization:

• Customer Education & Onboarding: Create personalized onboarding experiences and self-serve resources to help new users achieve value faster.
• Customer Training: Scale training efforts by replacing repetitive 1:1 sessions with on-demand videos and interactive guides, leading to increased product adoption and retention.
• Customer Support: Reduce support ticket volume by empowering users to find answers themselves through a comprehensive knowledge base and how-to guides.
• Customer Enablement: Proactively educate, support, and engage customers throughout their lifecycle to build a loyal user base.
• Partner Training: Efficiently upskill channel partners and resellers with structured training programs to drive revenue and ensure brand consistency.

Advantages of trainn

Compared to traditional methods, Trainn offers significant advantages:

• Speed and Efficiency: Drastically reduces content creation time by up to 91% and cuts down on 1:1 training time.
• No Technical Dependencies: The no-code platform empowers non-technical teams (like Customer Success and Support) to create and manage all training content without relying on engineers or designers.
• Unified Platform: Consolidates all customer education tools—video creation, documentation, knowledge base, and LMS—into a single, integrated solution.
• Scalability: Easily scales from creating simple how-to videos to launching a global, multi-language customer academy.
• Data-Driven Insights: Provides quantifiable data on learner activity, allowing teams to measure the ROI of their education initiatives.

Pricing and Plans

Trainn offers a 14-day free trial on its plans with no credit card required.

• Launch Plan: $2,400/year. Ideal for teams focused on content creation. Includes 3 users, 120 videos & guides, and core AI creation features.
• Scale Plan: $10,000/year. For teams creating and delivering training. Includes 5 users, 250 videos & guides, a Learning Management System (LMS) with 100 Monthly Active Users (MAUs), a single Knowledge Hub, and custom branding.
• Enterprise Plan: $39,900/year. For enterprises needing advanced security and scalability. Includes 25 users, 1000 videos & guides, LMS with 250 MAUs, multiple Knowledge Hubs, SAML/SSO, 1-click translation, integrations, and dedicated onboarding.

*Additional user licenses and content bundles are available as add-ons.