Grain

Grain is a sophisticated AI notetaker and meeting intelligence platform built to enhance the productivity of growing teams. It seamlessly integrates with your daily workflow to automatically record, transcribe, and summarize your video meetings, freeing you and your team to be fully present and engaged in the conversation. Trusted by over 31,000 teams, Grain is designed to capture the voice of the customer and turn conversations into a valuable, searchable library of insights.

The platform is particularly beneficial for customer-facing teams, including sales, customer success, and product research. It provides accurate meeting summaries, identifies key moments, extracts action items, and even suggests follow-up emails. With robust integrations and powerful AI features, Grain transforms your meetings from transient events into a permanent, accessible knowledge base, ensuring no critical detail is ever lost.

How to use Grain

Getting started with Grain is simple and designed for quick team adoption. Here’s a typical workflow:

1. Connect Your Tools: Integrate Grain with your Google or Microsoft calendar and your video conferencing platforms (Zoom, Google Meet, Microsoft Teams).
2. Automatic Recording: The Grain AI notetaker will automatically join your scheduled meetings to record and provide real-time transcription.
3. Engage and Highlight: During the meeting, you can use the Live Notepad to type notes, tag important moments, or clip key segments in real-time. This helps you focus your insights without extensive post-meeting work.
4. Review AI-Generated Assets: After the meeting, Grain automatically generates a precise transcript, AI-powered notes, a concise summary, and a list of action items with assigned owners.
5. Share and Collaborate: Easily create video clips from the transcript and share them with your team via Slack or other tools. Organize clips and calls into Playlists and Stories to onboard new hires, share customer feedback, or build a coaching library.
6. Automate Workflows: Notes, highlights, and key properties are automatically synced to your CRM (like HubSpot or Salesforce), eliminating manual data entry. You can also use the Grain API or Zapier integration to build custom workflows.
7. Query Your Knowledge Base: Use the 'Ask AI' feature to ask questions across your entire meeting library and generate reports with precise citations, uncovering trends and insights over time.

Core Features of Grain

• AI Meeting Notes & Transcription: Automatically generates high-quality, speaker-diarized transcripts and AI-powered notes. Supports custom templates for different meeting types (e.g., sales discovery, user research).
• Meeting Automation: Automatically identifies action items and owners, drafts concise follow-up emails, and syncs all notes and deal properties to your CRM, saving hours of administrative work.
• Coaching & Collaboration: Create and share video clips with comments, organize them into playlists and stories for training, and use Trackers to spot trends and monitor key terms across all conversations.
• AI Workflows & Insights: A powerful 'Ask AI' feature allows you to query your entire meeting history. An API and MCP server connection (for tools like Claude) enable custom solutions and deeper analysis.
• Seamless Integrations: Native integrations with HubSpot, Salesforce, Slack, Zapier, Productboard, and more, ensuring customer insights are available wherever your team works.
• Security and Compliance: Grain is SOC 2 audited and GDPR compliant, ensuring your conversation data is secure.

Use Cases for Grain

Grain is versatile and provides value across various departments:

• Sales Teams: Use it for sales coaching by reviewing call recordings, sharing best practices, and tracking team performance. Automate CRM data entry and generate effective follow-up emails to accelerate deal cycles.
• Customer Success: Capture and share high-fidelity customer feedback with product and engineering teams. Ensure all action items from customer calls are tracked and completed, improving customer satisfaction.
• Product & UX Research: Conduct user interviews and be fully present, knowing every nuance is captured. Quickly find and share key user insights to inform product decisions without sifting through hours of recordings.
• Hiring and Onboarding: Create a library of training materials and example calls to help new team members get up to speed faster.

Advantages of Grain

Grain stands out by offering a comprehensive, user-friendly, and cost-effective solution. Unlike more expensive competitors, it provides powerful conversation intelligence features in a package that's accessible to growing teams. Its key advantages include boosting in-meeting focus, creating a single source of truth for customer conversations, automating tedious administrative tasks, and fostering a culture of collaboration and continuous improvement. The ability to easily share video highlights makes communication more impactful and context-rich.

Pricing and Plans

Grain offers a flexible pricing structure suitable for teams of all sizes:

• Free Plan: $0. Perfect for individuals or small teams getting started. Includes 1 notetaker seat, unlimited meetings (up to 45 mins), and basic AI notes.
• Starter Plan: $19 per seat/month ($15/mo billed annually). Ideal for product, design, and research teams. Includes everything in Free, plus unlimited recording length, 10 monthly uploads, advanced AI notes, custom prompts, and integrations with Slack & Zapier.
• Business Plan: $39 per seat/month ($29/mo billed annually). The most popular plan, built for sales and customer success. Includes everything in Starter, plus HubSpot & Salesforce integrations, AI coaching, trackers, unlimited uploads, and more.
• Enterprise Plan: Custom pricing. For large organizations needing advanced security and support. Includes everything in Business, plus SAML-based SSO, API access, a dedicated customer success manager, and custom invoicing.