unSkript

unSkript is a revolutionary agentic AI platform engineered to transform IT support and cloud operations. Born from the challenges of managing complex, multi-cluster Kubernetes applications, unSkript acts as an intelligent sidekick for Platform and DevOps teams. It aims to eliminate the repetitive, time-consuming process of debugging recurring issues from scratch. The platform leverages advanced AI to provide a proactive, intelligent, and context-aware solution that fully automates root cause analysis (RCA) and issue remediation.

The core philosophy of unSkript is to shift from reactive issue detection to proactive infrastructure health management. By constantly monitoring customer journeys and system health, its AI can spot symptoms before they escalate into critical incidents. This proactive stance is crucial for modern, agile environments where system stability is paramount. The platform has demonstrated significant results, including a 40% reduction in Mean Time To Resolution (MTTR) and a 30% increase in first-call resolution rates.

How to use unSkript

Using unSkript involves a streamlined, AI-driven workflow designed for maximum efficiency:

1. Integration: Connect unSkript to your existing infrastructure, such as Kubernetes clusters, cloud environments (AWS, Azure, GCP), and monitoring systems. This allows the AI to gather necessary signals and context.
2. Proactive Health Checks: Once integrated, the AI begins performing continuous, always-on health checks. It learns new diagnostic routines from internal wikis, documentation, and past diagnostic sessions to stay up-to-date with your evolving environment.
3. Automated RCA: When a potential issue is detected, the agentic AI intelligently correlates diverse signals from health checks and failure diagnostics. If more information is needed, it automatically runs additional diagnostic actions to enrich its understanding and accurately pinpoint the root cause.
4. Generative Remediation: After determining the RCA, the Generative AI Remediation Agent proposes a set of executable steps or a script to fix the problem. These suggestions are based on historical fixes and best practices.
5. Human-in-the-Loop Control: While the process is highly automated, you remain in control. The platform features an interactive user interface where you can review, approve, and then execute the proposed fix with a single click.
6. Continuous Learning: As you successfully resolve incidents, the AI learns from the outcomes, continuously improving its accuracy and effectiveness over time. To get started, you can schedule a personalized demo through their website.

Core Features of unSkript

• Proactive Always-On Health Checks: Identifies and resolves issues before customers are impacted by transforming reactive detection into proactive monitoring.
• Agentic AI-driven Automated RCA: Intelligently correlates signals, gathers additional diagnostics, and uses learned knowledge to determine the root cause of complex issues.
• Generative AI-based Remediation: Automatically generates executable steps and scripts to fix identified problems, significantly speeding up the resolution process.
• Human-In-the-Loop Interface: Provides full control to operators, allowing them to review and approve AI-generated fixes before execution.
• Continuous Self-Learning: The AI learns from new wikis, diagnostic sessions, and successful resolutions, becoming more intelligent and effective over time.
• Context-Aware Intelligence: Understands the nuances of your specific environment to provide tailored diagnostics and remediations, unlike static runbooks.

Use Cases for unSkript

unSkript is ideal for organizations looking to enhance their IT operational efficiency:

• Managed Service Providers (MSPs): Attain unprecedented SLA levels and improve support cost efficiency by automating ticket resolution and proactively managing client infrastructures.
• DevOps and Platform Engineering Teams: Manage complex Kubernetes and cloud-native environments with ease, reduce the burden of on-call support, and automate repetitive debugging tasks.
• Cloud Operations Teams: Streamline troubleshooting processes for cloud applications, minimize downtime, and improve overall operational efficiency.
• Enterprise IT Support: Reduce incident resolution time from hours to minutes, increase first-call resolution rates, and allow support teams to focus on strategic initiatives rather than mundane fixes.

Advantages of unSkript

unSkript offers a competitive edge in IT operations management:

• Minimize Downtime: Proactive detection and rapid, automated remediation prevent problems from escalating into major incidents.
• Boost Productivity: Automates the mundane and repetitive tasks of troubleshooting and fixing issues, allowing highly skilled engineers to focus on innovation and strategic projects.
• Real-Time Intelligence: Leverages Generative AI to deliver instant troubleshooting and remediation, drastically reducing MTTR.
• Cost Efficiency: Reduces operational costs by improving key metrics like MTTR and first-call resolution, leading to more efficient use of resources.
• Scalable Knowledge: The platform's knowledge base grows and adapts with your team and infrastructure, ensuring it never becomes outdated like traditional runbooks.

Pricing and Plans

unSkript's pricing is tailored to the specific needs of each organization. As an enterprise-focused platform, it does not list standard pricing tiers on its website. To get a personalized quote and understand how the platform can fit into your operational workflow, you are encouraged to schedule a demo with their team.