Weave

Weave is a comprehensive, all-in-one communication platform specifically designed to supercharge the growth of small businesses, with a strong focus on healthcare practices like dental, medical, veterinary, and optometry. It consolidates world-class phone systems, intelligent scheduling, seamless payment solutions, and powerful patient engagement tools into a single, unified platform. Powered by advanced generative AI trained on over a decade of patient interactions, Weave automates mundane tasks, provides actionable insights, and enhances every touchpoint of the patient journey.

The platform is built for flexibility and efficiency, accessible via any web browser or a dedicated desktop app. This allows teams to manage their practice from anywhere, at any time. The new, redesigned user interface is intuitive, resembling familiar applications like Gmail or Slack, which significantly reduces the learning curve for new staff and helps teams get things done up to 3x faster. Weave eliminates the need to juggle multiple applications, offering a centralized hub for all communication and operational needs, including multi-location management.

How to use Weave

Getting started with Weave involves integrating it with your existing practice management system. Once set up, you can manage all communications and operations from a central dashboard.

1. Access the Platform: Log in to Weave through your web browser or the desktop application. The dashboard provides an at-a-glance view of key analytics, your office calendar, and quick action items.
2. Manage Communications: Use the unified inbox to handle two-way text messages, team chats, and faxes. The Call Pop feature displays patient information on your screen when they call.
3. Automate Patient Engagement: Set up automated appointment reminders, which patients can confirm with any affirmative text response. Use recall reminders to reactivate dormant patients and send automated birthday messages to build loyalty.
4. Leverage AI Tools: Utilize 'Call Intelligence' to analyze call recordings for patient sentiment and missed revenue opportunities. Use the 'Response Assistant' to draft professional replies to online reviews and the 'Email Assistant' to create engaging marketing emails.
5. Streamline Payments: Offer flexible payment options like Text to Pay, Online Bill Pay, and Buy Now, Pay Later. Manage collections and track overdue payments directly within the platform.
6. Optimize Scheduling: Use the ASAP/QuickFill list to automatically contact patients to fill last-minute cancellations in your schedule.

Core Features of Weave

• AI-Powered Communication: Includes Call Intelligence for call analysis and sentiment detection, an AI Response Assistant for managing online reviews, an AI Email Assistant for marketing, and Voicemail Transcription.
• VoIP Phone System: A modern phone system with features like Call Pop, call queue, phone tree, and detailed call analytics.
• Two-Way Texting: Engage in real-time conversations with patients, send bulk texts, and use the Missed Call Text feature to automatically follow up.
• Patient Engagement Suite: Automated appointment reminders, schedule confirmations, recall lists, and email marketing tools to keep patients engaged and schedules full.
• Complete Payment Solution: A full suite of payment options including Text to Pay, online payments, payment terminals, and Buy Now, Pay Over Time plans.
• Operational Efficiency Tools: Digital forms, online scheduling, team chat, and a unified platform for multi-location management.
• Practice Analytics: Real-time insights and actionable data to monitor performance, identify trends, and uncover growth opportunities.

Use Cases for Weave

Weave is ideal for various healthcare practices aiming to modernize their operations and enhance patient relationships.

• Dental Practices: Streamline appointment confirmations, reactivate patients for hygiene check-ups using automated recalls, and manage online reputation on sites like Google and Facebook.
• Medical Offices: Reduce no-shows with automated reminders, simplify billing with Text to Pay, and improve patient communication for follow-ups and lab results.
• Veterinary Clinics: Send vaccine reminders, manage appointments for multiple pets, and offer flexible payment plans for unexpected procedures.
• Optometry Practices: Send eyewear-ready notifications, manage appointment schedules efficiently, and use email marketing to announce new frame collections or promotions.
• Multi-Location Practices: Centralize communication, manage staff and reviews across all locations from a single dashboard, and get aggregate reporting for the entire organization.

Advantages of Weave

Weave offers a distinct competitive edge by combining multiple essential tools into one cohesive system.

• Unified Platform: Everything you need is in one place, eliminating the cost and complexity of managing multiple software subscriptions.
• Increased Productivity: AI and automation handle repetitive tasks, freeing up staff to focus on high-value patient interactions.
• Enhanced Patient Experience: Modern, personalized communication and convenient payment options lead to higher patient satisfaction and loyalty.
• Accelerated Growth: Tools designed to attract new patients, reduce churn, fill the schedule, and uncover hidden revenue streams.
• Flexibility and Transparency: Weave offers month-to-month billing with no long-term contracts, allowing businesses to adapt as they grow.

Pricing and Plans

Weave offers several tiered plans designed to fit the needs of different healthcare organizations, from small single practices to large enterprises. Pricing is available upon request by getting a demo or quote.

• Pro Plan: An upgraded suite of solutions to enhance patient communication and engagement. Includes features like up to 1,500 bulk text messages per month.
• Elite Plan (Most Popular): A comprehensive set of products and features to deliver the best patient experience. Includes up to 3,000 bulk text messages and additional features like Email Marketing and Text to Pay.
• Ultimate Plan: The most advanced suite, including up to 15 phones, 15,000 bulk text messages, 1:1 personalized training, and premium tools like Call Intelligence and Practice Analytics.

All plans include award-winning customer support, expert onboarding, and no long-term contracts.