Levity

Levity is a sophisticated AI automation platform specifically engineered to tackle the operational challenges within the freight and logistics industry. It addresses the immense volume of manual work associated with managing email and phone communications. By integrating directly with your team's inboxes and existing tech stack, including Transportation Management Systems (TMS), Levity acts as an intelligent layer that understands, categorizes, and acts upon incoming information. The core mission of Levity is to democratize AI, making powerful automation accessible to teams that value efficiency, transparency, and growth, thereby transforming cluttered inboxes from black boxes into sources of actionable intelligence and operational efficiency.

The platform is built to handle the entire lifecycle of a load, from initial inquiry to final confirmation. It automates repetitive tasks that consume a significant portion of an operations team's day, such as manually entering order details from an email into a TMS or responding to routine quote requests. With enterprise-grade security, including ISO 27001 and SOC2 Type I compliance, and being GDPR compliant, Levity ensures that all data is handled with the utmost care and security.

How to use Levity

Using Levity involves a seamless integration process designed to minimize the technical burden on your team. The process typically follows these steps:

1. Integration: Connect Levity to your company's email inboxes (e.g., Outlook, Gmail) and other essential business systems like your TMS. The Levity team often manages this integration process to ensure a smooth setup.
2. Configure AI Flows: Define and customize automation workflows (AI Flows) for specific tasks. For example, you can create a flow to automatically identify spot quote request emails, extract key details like origin, destination, and equipment type.
3. Automated Execution: Once configured, Levity runs in the background. It reads incoming emails, extracts the relevant data, and triggers the predefined actions. This could be auto-replying to a quote request with a calculated rate, creating a new order in your TMS, or flagging an email for urgent human attention.
4. Utilize PhoneAI: For voice-based tasks, deploy PhoneAI agents to handle outbound operations. This includes performing check calls, verifying payment statuses, or even conducting initial sales outreach, with all data from the conversations being captured and integrated.
5. Monitor and Optimize: Use the Levity Control Tower, an analytics dashboard, to gain a 360-degree view of your email and phone operations. Track key metrics like request volumes, response times, win/loss ratios, and customer sentiment to identify bottlenecks and areas for improvement.

Core Features of Levity

• AI-Powered Email Automation: Automatically processes incoming emails, extracts data (e.g., load details, contact information), and eliminates manual data entry.
• PhoneAI Agents: Deploys AI agents for outbound calls to perform tasks like check calls, payment status inquiries, and sales operations, capturing data from natural conversations.
• Control Tower Analytics: A comprehensive dashboard that provides real-time insights into email operations, including request type breakdowns, customer sentiment analysis, quoting funnels, and win/loss ratios.
• Seamless TMS Integration: Connects directly with your Transportation Management System to automate order entry and synchronize data, ensuring a single source of truth.
• Customizable AI Workflows (Flows): Build no-code AI models and workflows tailored to your specific operational needs, such as freight quoting, document collection, and track & trace updates.
• Enterprise-Grade Security: Features robust security protocols, including ISO 27001 & SOC2 Type I certification, GDPR compliance, and European data hosting.

Use Cases for Levity

Levity is versatile and can be applied across various functions within a logistics company:

• Freight Quoting: Automatically identify spot quote requests from emails, extract load details, determine rates based on your criteria, and reply up to 10 times faster, significantly increasing your chances of winning the business.
• Order Entry: Eliminate manual data entry by having Levity automatically parse order details from emails and create new entries directly in your TMS, reducing errors and saving time.
• Track & Trace: Automate the process of responding to tracking inquiries by extracting tracking numbers from emails and providing real-time status updates to customers.
• Document Collection: Automate the collection and organization of essential documents like Bills of Lading (BOL) and Proof of Delivery (POD) from email attachments.
• Customer Experience Management: Use the Control Tower to monitor customer sentiment in real-time, identify at-risk accounts, and ensure service level agreements (SLAs) are being met.

Advantages of Levity

Implementing Levity provides a significant competitive edge through several key advantages:

• Increased Efficiency: Drastically reduces time spent on repetitive, manual tasks, allowing your team to handle more freight with the same headcount.
• Cost Reduction: Lowers the operational cost per load by automating labor-intensive workflows.
• Enhanced Visibility: Turns chaotic inboxes into a structured data source, providing clear insights into sales funnels, operational performance, and customer satisfaction.
• Improved Accuracy: Minimizes human error in data entry and processing, leading to more reliable operations.
• Scalability: The AI-powered automation can scale to handle growing volumes of emails and calls without a proportional increase in staff.
• Faster Response Times: Enables instant or near-instant replies to customer inquiries, particularly for quotes, improving customer satisfaction and win rates.

Pricing and Plans

Levity is an enterprise-level solution with a focus on providing a tailored and deeply integrated service. As such, pricing is not publicly listed. To get pricing information, prospective customers need to book a demo with the Levity team. This allows them to understand your specific needs, workflow complexities, and transaction volumes to provide a custom quote that aligns with the value and ROI the platform will deliver.