Thatch

Thatch is a comprehensive, unified communications platform designed to modernize and streamline how businesses handle their offline communications. It brings physical mail, phone calls, SMS, and faxes into a single, easy-to-use digital hub. By leveraging AI and automation, Thatch helps businesses stay organized, compliant, and efficient, regardless of their physical location. The platform is built to address the challenges of scattered communications, time-consuming manual processes, and complex compliance requirements, making it an essential tool for remote companies, legal practices, healthcare providers, and small businesses.

The core of Thatch is its ability to consolidate disparate communication channels. Instead of juggling multiple platforms for mail, phone, and fax, users can manage everything from one unified inbox. This centralization not only saves time but also reduces the risk of missed opportunities and critical errors. The platform is designed to grow with your business, allowing you to start with the services you need and add more as your requirements evolve.

How to use Thatch

Getting started with Thatch is straightforward. First, you sign up for a plan that suits your needs, starting with a free plan to explore the basic features. Once registered, you can select and configure the services you require.

1. Set up your Virtual Mailbox: Choose a real street address from the available locations. Any physical mail sent to this address will be received by Thatch, scanned, and uploaded to your digital dashboard. You'll receive notifications for new mail and can use AI-powered summaries to quickly grasp the content.

2. Configure your Phone & SMS: Set up your cloud-based business phone system. You can get a new business number or port an existing one. Configure features like IVR (Interactive Voice Response), call routing to team members, and voicemail-to-text transcription.

3. Activate Online Faxing: Get a dedicated fax number to send and receive faxes digitally. Faxes appear in your unified inbox, eliminating the need for a physical fax machine and ensuring compliance with standards like HIPAA.

4. Send Outbound Mail: To send a physical letter, simply compose it within the Thatch platform, and Thatch will print, stamp, and mail it for you via services like First Class or Certified Mail.

5. Collaborate with your Team: Invite team members and assign roles. Use the shared inbox to collaborate on emails, faxes, and mail. Assign tasks and track communications to ensure nothing falls through the cracks.

Core Features of Thatch

• Virtual Mailbox: Provides a real street address, AI-powered mail summaries, digital mail scanning, mail forwarding, and team collaboration on mail items.
• Cloud Phone & SMS: A professional cloud phone system with a business number, unlimited calls & SMS, IVR, call routing, call recording, and voicemail-to-text transcription.
• Online Fax Services: Secure and HIPAA-compliant digital faxing with a dedicated number, team faxing capabilities, and digital archives.
• Outbound Mail Services: Send physical mail (First Class, Certified, International) directly from your browser without visiting a post office.
• Team Email & Shared Inbox: A shared inbox for team collaboration on customer communications, built around conversations rather than tickets.
• Unified Platform: All services are integrated into a single dashboard with a unified inbox and smart search functionality across all communication channels (mail, fax, phone, SMS, email).
• Enhanced Security & Compliance: Features robust data protection, audit trails, and support for industry standards like HIPAA, crucial for regulated industries.

Use Cases for Thatch

Legal Firms: Law offices use Thatch to manage client correspondence efficiently, cutting mail processing time by up to 75%. The platform ensures a clear chain of custody for important legal documents.

Remote & Distributed Companies: Businesses with remote employees can provide seamless access to physical mail and other communications, allowing team members to respond from anywhere in the world.

Healthcare Providers: Medical offices leverage Thatch for its secure, HIPAA-compliant faxing and document management, protecting sensitive patient information while improving staff efficiency.

Solopreneurs and Small Businesses: Entrepreneurs use Thatch to establish a professional presence with a virtual business address and phone system, making a one-person operation appear like a larger enterprise.

Property Managers: Real estate professionals centralize all tenant communications, including mail and SMS, into one platform, saving hours of administrative work each week.

Advantages of Thatch

Thatch offers significant advantages by transforming traditional, fragmented communication workflows into a modern, integrated system. The primary benefit is centralization, which eliminates the hassle of managing multiple platforms and reduces inefficiencies. Automation of repetitive tasks like mail scanning and sending letters frees up valuable time for businesses to focus on core activities. Furthermore, its strong focus on security and compliance provides peace of mind, especially for businesses in regulated industries. The platform's accessibility makes it perfect for the modern, location-independent workforce, while its scalable, modular design ensures it can support a business at any stage of growth.

Pricing and Plans

Thatch offers a flexible, tiered pricing structure to fit different business needs, with discounts for annual payments.

• Starter Plan: $0/month. Perfect for getting started, it includes a free team email, pay-as-you-go mail sending, and a shared inbox.
• Communication Suite: $10/user/month (billed yearly). Includes all Starter features plus a complete business phone system with unlimited calls & SMS, IVR, and call recording.
• Mail Management Plan: $40/month (billed yearly). Provides a complete virtual mailbox with a real street address, unlimited mail reception, and 100 scanned pages per month.
• Fax & Documents Plan: $9/month (billed yearly). Offers a dedicated fax number with 100 inbound and 100 outbound pages included.
• Business Bundle: $55/month (billed yearly). The all-in-one package that includes all features from the Communication, Mail Management, and Fax plans, plus priority support and volume discounts.

Custom enterprise plans are also available for businesses with higher volume needs.