Tether

Tether is a comprehensive feedback and bug reporting platform designed to streamline collaboration between developers, designers, product managers, and clients. It replaces the chaotic process of using multiple tools like spreadsheets, screen recorders, and messaging apps with a single, intuitive widget. By embedding Tether into your website or web app, you empower your team and users to provide clear, actionable feedback directly from the product, whether it's in a staging or production environment.

The platform is built for speed and efficiency, aiming to make bug reporting and product feedback 10 times easier. When a user reports an issue, Tether automatically captures crucial technical metadata, such as console logs, browser version, operating system, and screen resolution. This rich, contextual data eliminates the frustrating back-and-forth communication typically required to diagnose a problem, allowing developers to pinpoint and resolve issues much faster.

How to use Tether

Getting started with Tether is designed to be quick and simple, requiring less than two minutes and no engineering expertise for basic setup.

1. Installation: You can install Tether in two ways. The primary method is by adding a single line of JavaScript code snippet to your project's repository. Alternatively, for a no-code setup, you can use the Tether Chrome extension.
2. Reporting Feedback: Once installed, a feedback button appears on your website. Users or team members can click this button to initiate a report. They can choose between taking a pixel-perfect screenshot or recording a video of their screen (with optional audio).
3. Annotating and Describing: Users can use markup tools to highlight specific areas on the screenshot. They then add a title and description to explain the bug or suggestion.
4. Automatic Data Capture: Upon submission, Tether automatically appends technical details to the report, including console logs, network requests, and environment information (OS, browser).
5. Managing Feedback: All reports are sent to a centralized Tether dashboard. Here, your team can view, organize, assign, and track the status of all feedback, creating a single source of truth and preventing anything from getting lost in email or Slack threads.
6. Integration: Connect Tether to your existing workflow tools like Slack, Notion, Zapier, Jira, or Linear to automatically create tasks and notify the relevant team members.

Core Features of Tether

• In-App Screen Capture & Recording: One-click screen recording (Loom-style) and pixel-perfect screenshots directly within your site.
• Visual Annotation: Markup tools to draw, highlight, and add text to screenshots for crystal-clear communication.
• Automatic Technical Data Collection: Automatically captures console logs, network requests, browser information, OS details, and more with every report.
• Seamless Integrations: Native integrations with popular tools like Slack, Notion, Zapier, Jira, and Linear to fit into your existing workflows.
• Centralized Feedback Dashboard: A single source of truth to manage, track, and organize all bug reports and product suggestions.
• Guest Accounts: Collaborate with clients and external stakeholders by giving them access to report feedback without seeing internal team discussions.
• Customization and White-Labeling: Customize the widget's appearance to match your brand, with full white-labeling available on the Enterprise plan.
• Cross-Platform and Browser Support: Optimized to work flawlessly across all major browsers, operating systems, and web technologies.

Use Cases for Tether

• SaaS Companies: Streamline internal QA processes and empower end-users to easily report bugs and suggest product enhancements, leading to a better product and happier users.
• Web Development Agencies: Simplify the client feedback and review process. Replace endless email chains with a structured, visual feedback system that saves time for both the agency and the client.
• QA Teams: Enhance bug reporting with detailed, reproducible reports that include video evidence and technical logs, reducing the time to resolution.
• Product Managers & Designers: Conduct design QA and gather user feedback on new features in staging environments with precise, visual context.

Advantages of Tether

Tether offers a significant advantage by consolidating the entire feedback lifecycle into one platform. It saves huge amounts of time by eliminating manual data collection and fragmented communication. The automatic inclusion of technical data drastically reduces debugging time for developers. For managers and clients, it provides a clear, organized overview of all ongoing issues and suggestions. This streamlined process increases team velocity, improves product quality, and strengthens client relationships.

Pricing and Plans

Tether offers a freemium model with plans that scale with your team's needs. All paid plans start with a 14-day free trial.

• Starter (Free): For small teams. Includes 1 project, 1 team member, unlimited end-user feedback, and Zapier integration.
• Startup ($89/month): For growing teams. Includes everything in Starter, plus 4 active projects, 5 team members, video/audio recording, and 1 native integration.
• Pro ($179/month): For established teams. Includes everything in Startup, plus 8 active projects, 10 team members, unlimited integrations, console log recording, and custom branding.
• Enterprise (Custom Pricing): For large organizations. Includes everything in Pro, plus custom project/team limits, advanced security, priority support, bi-directional sync with Jira & Linear, and widget white-labeling.